I have been visiting P&L since they opened their doors for business, and in the past few years, I have had 99% awesome experiences here. The staff, especially, is my rave point. Everyone here is so friendly and welcoming and authentic, and each of them have special areas of expertise. Even the shop dog is a pleasure to interact with!
The atmosphere is fantastic. I love that P&L de-stigmatizes the process of buying bud. No more are the days of car-window transfers in darkened gas station parking lots. Going here transforms it an experience more like walking into a boutique growers' club, without the snobbery! It is open and clean and calm inside, and the glass cases with river rocks are just too damn perfect.
I wouldn't be mad to see a little more practical pricing. Or even a more "rewarding" rewards program for people who prefer P&L as their primary bud shop. I spend a little too much to make that 10% off feel helpful. I likewise wouldn't be mad to see fluffier bud on the shelf. I know it's a challenge to keep it fresh for retail, but it's a shame to pay this price point and end up smoking really fancy, really dry weed. (Doesn't happen often, but still worth a mention.)
The extracts never disappoint. Duncan, Nick, and Emily give especially great extract recommendations. Paul is my trusty go-to adviser for bud recommendations. Very knowledgeable staff in general.
All in all, fabulous people, fabulous atmosphere, great products. The price point is higher than many places, but frankly after enumerating my raves about this place, I really don't feel so raw about paying extra for the trust of having an excellent experience every single time.