6 months ago I would have given Curaleaf's Auburn store 5 stars. Not sure if they have had a staff change due to Covid- but the customer service at this location has gone for a 10 to a 2 at best. I only buy curbside due to Covid, and place all orders over the phone. If you ask a question about a product they always rush you instead of giving phone customers the same courtesy and time as an in-store customer. I get that they are busy- but they have customers like me to thank for all the business they receive.
Also- buyers need TO BE AWARE their computer system has charged me the incorrect tax rate in the past- and it only happens when an order combines both flowers and edibles. Flower is charged at 5.5% tax while anything edible is charged at the state's "ready-to-eat" tax of 8%. This has happened to me twice- and they always credited me for the overcharges once I brought it to their attention, but I am sure I have been overcharged on previous orders and just never realized it. Eve though they refunded me the overcharges, it was never without a hassle, and never WITH an apology. How many of you who have purchased from them have also been overcharged without realizing it? CHECK your PAST RECEIPTS to see if you have them.
While placing my last order, I asked a question about a product and the rude and curt response I got was; "that information is on our website." It's THEIR JOB to give information- especially on a product designated to be an essential medication. I can ask my pharmacist questions all day long about a medication and never get a rude response like I do at Curaleaf in Auburn. The staff needs better training on how to interact compassionately and appropriately with customers who are purchasing their product as medicine for pain. I have purchased from several other dispensaries in town- and all have been incredibly cordial and helpful- while Curaleaf has been consistently rude. My response to their rudeness on the last order I called to place- "Cancel My order." I will now take my patronage to one of the many other dispensaries which are on almost every street corner- and who are very competitive in their pricing. At Curaleaf, rudeness seems to be the order of the day and customer service is almost non-existent if you question anything.
As a final thought- skip the edibles if you must buy from Curaleaf. They should find a better edible supplier because both the gummies and the cocoa krispie squares taste so bad and leave such a lasting bad aftertaste- I want to lick my dog's behind to get rid of the taste.