I love not having to wait on my Mary Jane products! I also love when they have big sales on edibles and really everything! It's one of my favorite shops:)
Ratings and reviews of RISE Dispensaries Charleston
(29 reviews)
4.5
Quality
4.7
Service
4.6
Atmosphere
Reviews 1-24 of 29
love how they do things and keep everyone happy
I would think with the amount spent on the product here, they might have a faster line. Driving to champaign might be the better option to give your money too. I’ve spent a crazy amount of money here over time at this RISE location , but after going to other dispensaries i only now realize how much i am being ripped off at rise, while also waiting 40+ minutes for an order that takes other dispensaries 3 minutes. Staff is nice though, maybe use some of the extra money you get from up-charging to at-least have an adequate amount of staff. They understand that they are the only dispensary in the area, and they take advantage of it. Poor moral and ethical business practices.
shorted me a gram on a half ounce
Dispensary response:
Hello, thank you so much for taking the time to express your concerns in the form of this review. We would like to know more about what resulted in this review for our Charleston Zen Leaf location. Customer service is our top priority and we wish to do our best to help. At your earliest convenience, please reach out to our Support team at support@zenleafdispensaries.com and one of our Support Specialists will be glad to further assist you. Thank you in advance for your cooperation and patience, and we look forward to hearing from you soon.
December 22, 2021
I love going here. The employees are respectful
Dispensary response:
Hello!, we can't thank you enough for taking the time to share a positive message and leaving us with this generous 5-star review of our Charleston location and dispensary team! It excites us to hear that you have been met with our efficient care and top-notch marijuana products. Here at Zen Leaf, our number one priority is patient satisfaction and the relationships we build along the healing journey. Your support and feedback does not go unnoticed and we are honored to have you as a part of the Zen Leaf family. Hope to see you back soon!
November 11, 2021
Great and helpful service very good relaxful environment
Dispensary response:
You are a kind soul Lee! Thank you so much for the positive 5-Star review you have left us for our Charleston location. Here at Zen Leaf, we take pride in providing a relaxed and comfortable environment for every visitor. We understand that shopping for what works for you in this industry can be confusing sometimes so taking our time to ensure everyone's needs are taken care of is what we like to do here at our Garden of Zen! We are looking forward to further assisting you in-store again soon and we appreciate your continued support for us.
February 19, 2022
I love this place.
Dispensary response:
Hello there! We are beyond delighted to see that your experiences with our Zen Leaf Charleston location resulted in a golden 5-star rating. Your rating represents the hard work we put in to assure phenomenal customer service for all of our visitors. We are over the moon ecstatic to hear that our Charleston team was able to make you feel so welcomed! We are incredibly proud to serve customers such as yourself. We look forward to seeing you again soon. Thank you so much for choosing Zen Leaf and for being the Zen to our garden! :)
February 13, 2022
I had issues with my card going over the daily limit and Emily was excellent at being patient with me while I worked things out with the bank... she even drew some pictures on my bag to pass time while we waited.. if I could give this place and her in particular 10 stars, I definitely would!
Dispensary response:
Hello there cassimarie33, thank you very much for taking the time to provide us with such a great review of our Charleston location! We are overjoyed to know that our team was able to provide you with such a pleasant and convenient experience, as that is always one of our top priorities with each and every visit. Your feedback is always welcomed and appreciated, as this helps us ensure that you are continuously provided with that top notch experience going forward. Thank you again for your review and feedback, we look very forward to having you in again!
April 26, 2021
Don't waste your time or money at this location or really any of the Zen leaf locations. Multiple issues with products being damaged, incompetent workers that make promises they don't keep, management staff is lazy, not educated on products and incompetent. If you do waste your time and money at this location, triple check every product that they are putting in your bag. On multiple occasion's i was missing things as well as incorrect items and damaged goods. Do not trust them.
After hearing rave reviews about the product quality i was so excited to finally see for myself what the big fuss was all about and since my bf was in Chuck he decided to stop by. He picked up 2 packs of Swift lifts mini pre-rolls, Motorbreath and Super glue, both strains we're actually big fans of or should I say we WERE fans of. MAJOR DISAPPOINTMENT!! Idk what their drying or curing processes are but it's a hard FAIL! Both packs taste horrible! Smells and tastes like mold! Doesn't even slightly taste like the flower should! Now we're all sick! Unfortunately this is not an isolated incident. There are 3 others that I know of here in Toon that are all in the same boat! I'd say the quality control really sucks! I sincerely hope they get it figured out soon otherwise at this rate with people all over getting sick Zen Leaf will become a thing of the past regardless of how in demand the product is!
Associates are amazing. Vibe is super chill.
Dispensary response:
Hello there! Thank you sincerely for taking your valued time to leave such a remarkable 5-star review of our Charleston location and dispensary team. Here at Zen Leaf, we strive to make your visit as comfortable and memorable as we possibly can. It is always our pleasure to assist in any way possible to help you find the relief you're looking for. Thank you again for providing such great feedback and the generous recognition of our service! It is always our pleasure and we look forward to having you in again soon.
December 14, 2021
Once again Jeff and his Zen leaf crew came true! These guys understand medical marijuana. It's time to change the laws at the federal level.
Great place to pick up some happiness
Dispensary response:
Hello there. Thanks for leaving such a kind and positive 5-star review of our Charleston Zen Leaf dispensary and staff. Here at Zen Leaf, our mission to is provide a high-quality customer experience through education and compassion while delivering your favorite products. It is always our pleasure to have you in and we deeply appreciate you taking the time to spread the kind message. Your feedback and support are paramount to our continued success! Thank you again and hope to see you again soon!
August 27, 2021
My husband and I love this place. Lindsey and so nice and knowledgeable and the assistant is pleasant and you can tell the employees love their job as well as their boss. Definitely will be making our weekly trips and spreading the word. Ps the bday cake candy bar is to die for.
everyone is so nice and helpful. they didn't judge me as a first timer and were happy to explain and help me find the right product for me
Head and smoke clouds over the sterile uptight competition! So I was pleasantly surprised when Zenleaf and it's employees were warm, inviting and friendly! Their inventory also has me on cloud 9! What a selection!
They have a very good selection, of everything. The guy who helped me the first time was very concerned that I get the product for the experience I wanted and made sure I understood what I was getting. On my second visit the girl who helped me was very nice and made sure I had a pleasant experience. All around great staff and service.
What did I dislike about my visit? That I could't stay longer!! :) Amazing, knowledgeable staff, very clean and organized store, and I LOVED that they had such a selection! I will be returning soon....and bringing all of my friends!! So happy to have not only a dispensary, but a great dispensary in my home town!
I had a great experience at this location! The women who helped me explained to me that she was still in training, but she helped me find exactly what I was looking for for my budget. Very friendly and great customer service! Would definitely shop here again 10/10
Dispensary response:
Hey there Tyler! Wow, thank you so much for giving our Charleston location such a superb 5-star rating! We are overjoyed that our staff and atmosphere made you feel comfortable. We pride ourselves in making sure that we give you the best knowledgeable experience while ensuring that your needs are met so you can get relief for your well-being. We look forward to building relationships with you moving forward.
April 14, 2021
Making me fill welcome and explaining aboit diifferent strains . i felt very comfor!table
Dispensary response:
Well hello there! Thank you so much for this heartfelt 5-star review. It makes us proud that our very own Charleston location has provided you with such a warm and inviting ambiance. We strive to provide everyone with quality products that will help take the edge off and make them feel better in their daily lives! We appreciate your feedback and are eager to have you come back for your next visit!
April 14, 2021
Very nice staff. Miracle Alien Rock Badder was super. Nice texture and relaxing. Will make you lol. Great happy dab!
I have been to several dispensaries in Illinois. The Zen Leaf staff in Charleston, IL is by far the most friendly, helpful and educated staff I've dealt with. Amazing service!!
The service at this facility was phenomenal! Not only will I continue to spend my money here, but I will be recommending this facility to all of my friends.
From beginning to end the experience was wonderful! I was nervous never having been in a dispensary before...I was welcomed at the door, walked through the process VERY thoroughly, and can't wait to go back!!