“I had heard a lot of great things about the downtown location, so I figured the Belmont spot would suffice since it's in my neighborhood. Was really disappointed to discover that the budtenders are uneducated about the products they sell. Perhaps Serra would benefit from taking some of the energy they put into creating the aesthetics of the space and funneling it into training for their employees. Hands down the most pretentious dispensary experience I've had anywhere along the west coast. Definitely do not see myself coming back here.”
“I've been to Serra on Belmont multiple times as well as the location downtown. Usually i'll go out of my way to visit the downtown location (even though it's tough to park) since the staff is a little nicer and less "too cool for school" vibes.
My most recent visit was during the Thanksgiving holiday. Serra was having the best sales that I had seen with 30% off on Wed and Fri. I went downtown to pick up my medicine and was told that they were out of the battery I needed but I could go by Belmont to purchase. No problem. I went on Friday to pick up said battery along with some more flower. I was told I couldn't purchase more than 1 oz of flower in a day. Even though I was pretty sure that wasn't true since i'm medical , I didn't want to argue since I know the laws are changing all the time. I'm pretty sure they straight up lied so I wouldn't stock up and take advantage of the sale. It's funny because the downtown shop didn't seem to have an issue with my buying more then 1 oz . There are too many good shops with staff who know what they are talking about to go to a shop that's going to treat medical patients this way. Not cool and no thanks. It's a beautiful shop and def worth visiting the downtown location but be aware maybe not the most honest folks.”
Thank you for your feedback, treemantra. We try to stay competitive with the prices offered elsewhere when it comes to our cannabis products. I’ll pass your message along to our buying team to make sure we’re staying on target.
“I am super disappointed with my most recent experience here. I was sold a faulty product by an employee here off of advice that was given to me by that employee. When I brought this to their attention not only did they not help me at all, they were very rude. A female employee took my products to the back room, smoked it and then proceeded to tell me I was wrong. People pay more money to shop at this dispensary, so if professionalism and customer service isn't what I'm paying extra for, then what is it? I was treated like I was lying about what I was experiencing which was a very interesting experience. What do I have to gain by bringing my premium, unused product back on a nice Friday afternoon.. Needless to say. Won't ever return here and will encourage others not to as well.”