Sunnyside Medical Cannabis Dispensary Pittsburgh – Penn Ave

I had such a terrible experience in this particular store - Sunnyside Cannabis on Penn Ave in Pittsburgh, I will never shop there again. I stopped by to pick up balm - I had rotator cuff surgery and am in pain during the 5-month recovery and the balm is one of the only things that helps. I am also struggling with my brother's serious illness - he almost died two weeks ago and is back in the hospital. I received a call - and given the circumstances - I have to ALWAYS answer my phone. The room was empty, but your employee decided to scream across the room - YOU CAN'T TALK ON THE PHONE IN HERE!!!!! I had already placed my order and was waiting for it to be assembled, but I had to take the call and told them so and that it was a potential medical emergency and that I would leave but I would come back in a pay. On the way out, I said the same thing to those at reception who check IDs and buzz you in. They said nothing -- so I repeated "I already placed my order, but need to take this call and I want to come back in and pay for it." No acknowledgement that I was even saying something, but again, I NEEDED TO TAKE THE CALL OUTSIDE. When I finished the call, I came back in. Then I went up to reception and explained again that I had already placed and order and needed to pay for it, and the women just stared - no customer service skills AT ALL - just a stare. I explained again - THAT BLANK STARE. I said, "Look, take my phone. I didn't know it was a rule" It's not the LAW - that I do know. Cell phones are not prohibited in dispensaries by state law, but can be by the provider - like Sunnyside. Apparently, the reason is not for SPEAKING on phones (I had looked it up when I was screamed at for doing something wrong that I did not know was wrong) but it is for the privacy of other customers who worry about photos being taken. "I just need to go in and pay." Again, nothing - just THAT STARE - but I can see her mumbling into a microphone. No direct communication with me. No verbal cues. No indication that the door would be open - NOTHING. NO SKILLS AT HUMAN INTERACTION AT ALL -- NOT EVEN A LITTLE! I said, -- "ok here's my debit card. I just want to pay." Another blank stare. She had called the manager who then kicked me out for another 15 minutes! Because I needed the balm for my pain so badly, I stayed but am now SO aggravated, I would rather be in pain than to have spent even a penny in your store -- and remember, I am dealing with my brother who is close to death, and I TOLD THEM SO!!!!!! Honestly, I really didn't want the other products I bought any longer. I 'm a SIXTY SIX YEAR OLD WOMAN who was scolded for picking up a call during a particularly excruciating time in my life, POST SURGERY being told that in order to purchase my products, I had to wait outside the store in 29 degree weather, just to pay for products so I could get the balm. I am a rule follower and asked where the policy is posted; I hadn't seen it. There was no sign in the room that I took the call in, but there was a sign in a large waiting room, which I just walked through on the way to the registers, because the store was a ABSOLUTELY EMTPY except for me. I finally permitted back in the store and purchased the product - the initial guy who took my order and was collecting payment and HE was really nice. I had no plans to say a word in your store again (I just stared back at the women who refused to speak), but THIS EMPLOYEE WAS KIND. He apologized for his colleague - the woman who screamed at me for picking up my phone in an empty room in the first place - felt it was uncalled for and ridiculous and done with absolutely NO tack or professionalism. He shared with me that he had just lost his father, and he knows how rough loss is. I thanked him, but said, I don't know how I can possibly come into this store again after the way I was treated, and he said "Sorry - she should not have spoken to you like that." Bottom line -- I really like your product, but cannot come back to this store, and you are the only place in Pittsburgh that carries Alexia and I STILL won't return to this Sunnyside.

The employee attempted to steal money from credit card by $50. HIPPA violations in plain sight. Manager was man that looked and dressed liked a homeless person. Why Brooke?

Best dispensary I found in washington ,pa that were helpful for seniors, that may need help and I don't have to stand out on the street waiting to get in .

Pound four pound best deals/quality in the city. Big thank you to Jeron. He helped me out to make the right choices for what I needed. Sunday 6/2/24

The line stacks up and it doesn't seem that the staff cares if it backs up. I don't understand pre-ordering and getting a text that your order is ready for pickup but when you arrive the folks in the back have in fact not gathered your order up. I've literally seen three people on register with a line to the door then one staff member leaves and goes on break without being replaced with a line to the door. They are the only dispensary in PGH that make u show your id twice which isn't necessary, they also don't put terp percentage online or allow u to touch the jar in store till you purchase it. Most of the people I know refer to it as the Nazi dispensary with all the locking doors and poor service.

Im im tired of them not considering my time, they always have only 2 cashier's.

The staff will straight up lie to you about their hours. I’ve called here on more than occasion to confirm I could pick up at a certain time and then been turned away once i got there. They don’t have their own lot so it’s street parking. Once you break your back to get there and actually find parking you’ll be disappointed further as security turns you away before their actual closing time. If you can get in here it’s decent selection. The only thing propping this place up is that there aren’t competitors close enough South of Pittsburgh. So you just accept the bad company or have to go without. The next closest for me is Ethos in Bethel Park. Outstanding service if you’re local!

Great selection, especially of accessories! The process getting in is kind of complicated and parking is difficult but it's the strip and that's how it be so I get it. Overall, staff was very helpful and informative!

I went in only wanting to get a disposable and when I mentioned to the person assisting me (Christi) that I had a liking for the brand she got me the best deals on a new pen that suits my needs. She also was just a super knowledgeable person and wanted the best for the patient. But shouts out to my homie Christi

As a newbie the staff took the time to explain my options & even double check my current medications for possible interactions. The products are quality & uber effective. The staff is knowledgeable & helpful. This is definitely my new favorite place.

CY Pittsburgh was the first dispensary I tried when I got my medical card a few years ago. I’ve been shopping there regularly, but today was not a good experience. I placed my order for their stock up and save” sale after closing yesterday to pick up today, as I do routinely with their sales, but was denied the advertised discount at pickup. This has never happened before, and while the team was very kind, there was no resolution whatsoever. Illness is expensive, and to offer discounts without CLEARLY stating the parameters is misleading. The staff agreed and even stated that others had been in to pick up their orders today expecting a certain budgeted price, but we’re told the discount was not applicable. People who are dealing with chronic illness have enough to advocate for, this issue should not be one of them.

Excellent dispensary!! What a great experience! I've been to quite a few other dispos, and this is my favorite. The entire staff is so friendly and helpful! As a first timer here, I was made to feel so welcomed. I didn't have to tell them I was a veteran to get my discount; they must have something in my slip after the entry portal to ID me as a newby at this location bc after getting inside I was guided thru the process without being made to feel like an inconvenience and they all answered all of my questions. Great menu is an added bonus. I'm sad that I live 2.5 hrs away bc this would be my go to dispensary and will be when I'm in Pittsburgh!

I have had multiple issues with this dispensary lately, but unfortunately they have the best selection in the area, so I am sort of stuck going here. I purchased a GTI Rhythm 500mg Cartridge and when i got home and opened it, I found it was already half empty. I called the store immediately about it, and they fed me some crap about needing to email GTI directly about it, when they should have given me a refund directly. The cartridge is half empty. I just bought it. What else is there to say? I emailed GTI of course and never heard anything back. Then the cartridge tipped over in the middle of the night, and the rest of the liquid leaked out until it was empty. So I got burned $55 on that one. The next day i had a 5 item order I called in at 4pm, the store closes at 6. NEVER got a text message that my order was ready. I realized what time it was and called them as I hurried down there, and they said they would serve me when I got there, knowing it would be close to the 6pm mark. I got there, and the security guard was so arrogant and rude, that he just sat inside behind the window, and didn't answer me when i came to the door, acted like he couldn't hear me. I held up my order number on my phone, and still nobody would take the time of day to speak to me. Someone then walked out of the dispensary, allowing me to put 1 foot inside the doorway. The security guard promptly got up to come meet me then, hand on gun, like he was ready for a fight. I'm coming to pick up a few cartridges, and this guy is acting like I walked in with an AK-47 to rob the place. Another person behind the register was argumentative and of no help either. The security guard also said "He didn't care who I talked to on the phone, and it doesn't matter." He wouldn't even take a moment. To let me speak, or for him to say "I'm sorry we are unable to help you today." or something that a professional employee would say. I spend A LOT of money and provide a lot of regular business at this dispensary, and lately i have been treated like complete garbage there. Also, instead of just holding the order until tomorrow, they just cancelled it completely, another middle finger in the face. That security guard has NO business treating anyone that way, and NO business putting his hand to his weapon for an issue this small. They need to hire someone a little more professional that doesn't think he's in the Secret Service. I tried to call a corporate office about all of this, but it just re-routed me to the branch office, the place that gave me trouble in the first place. So to sum it up, absolutely GREAT variety of products is the single good thing, and the only reason they got 2 stars. But multiple bad employees, unprofessionalism, and no attention to simple important details, like making sure the customer knows their order is ready AT ALL, let alone in a reasonable amount of time. How hard is it to do that, and not threaten them when they show up last minute to get it because of YOUR NEGLIGENCE in the first place? They have many things to work on, foremost, getting some of these bad employees out and some better ones in.

This is my go to dispensary in the Pittsburgh area. I fully support any independent business making their own policies and expecting them to be followed. I respect it more that they care about their staff + patients. I’ve never had a bad experience. They have great deals more so now would love to see a rewards program. I think that’s the only “negative” thing I could say. Staff is pleasant sometimes the wait can be 8-10 mins on busy days but they have seemingly staffed up more. Sunnyside is a great dispensary!

Bought a vessel pen that has a warranty issue. Purchased on 12/31. Tried to use it on 1/7. Took forever to charge. Discharged in 2 min. Called Sunnyside. Has to go back to vessel. They only Return Cresco. If you are going to spend some dough on accessories, I suggest you do it elsewhere.

i ordered 3 of one product but ran out sold me 3 of another strain and gave me 25 percent off one of my fav places to get my weed

I just received my medical card, and this was the first and only place I’ve visited so far. It was such a great experience! I was nervous walking in. I felt like I was going into a jail, but once I got through the two locked doors; it was calm, welcoming,and very clean! The woman who waited on me was friendly, and very informative! I didn’t really have to ask any questions.

really neat location. super cool staff. honestly love the staff. but they are fairly quick and are very friendly. I hope to become a part of the Sunnyside team, they are so great!

Only dispensary I know that has limits. No advanced notice about limits. Terrible parking.

Everyone is always friendly and helpful and always very personable. Love it here!

Great selection- knowledgeable & friendly staff. This is my favorite dispensary in the city!

Excellent staff, highly recommend

Pricing is higher than every local dispensary, probably because of location. Had a couple people who work there, they probably shouldn't work anywhere, let alone in customer service. If you need something quick...maybe it's worth it, but I'll drive 10 minutes down the road to Lawrenceville, or heck, even up to Cranberry where pricing is soooo much better, especially if your Veteran.

Great dispensary. They have a nice menu. Parking can be quite a headache.