Surterra Wellness - Orlando

I was over charged my last 2 times in $10 each time. I will say everyone is very nice but either I never get my change back, or I’m being over charged. On 3/9/26 I had enough points to get a free pre roll but was charged $10, 2 day’s before that I bought 2 flowers at $20 each and was charged $50, I asked about it and she said $50 is correct, I just paid it and left. It’s sad because the people are very nice but they can’t add or listen right. MR

The staff was so helpful with helping me choose the products needed for my medical needs. Took their time educating me on all the options and treatment methods. The discounts and bundle promotions were very much appreciated.

Horrible experience for sub-par weed. First, when I arrived at the store a fight had broken out and this is not the first time I’ve seen this here over the same reason. Pick up orders have to sit, wait and watch as walk ins come in and get their orders filled in 5 minutes. It’s okay since it’s usually the least popular dispensary in Orlando and usually empty... Fight guy gets kicked out, let’s move on. I also have a pick up order and I wait another 40 mins as three more walk-in’s come in and get their orders filled before mine. I still give them a break since they just had a fight in the lobby and everyone is a little tense. After all this wait, they tell me to come up and that my order is $120. I tell them i used a coupon in their website and show them an email with my receipt for $84, to be picked up today. They tell me the special was over yesterday. I tell them look at my receipt, I order last night at 9pm, it says 4 items for $84, to be picked up in 24hrs. Very clear!!!! I also explained my drive, ATM, 40 min wait and fight in the lobby and the manager said there was nothing she could for me, that it was an IT issue and she would talk to corporate. So after wasting 3 hours of my day, I decided to give them a 3rd chance to make it right and call corporate and tell them my story. They admit it was their mistake but that there is nothing they will do for all my wasted time. Still no effort to retain a good client, who for 3 years shopped at their store only because it was next to one of my businesses, and once again was willing to have subpar product only because it’s usually the most empty store in Orlando.Never coming back, goodbye suckterra!

I have been a Cannabis Patient for a few months trying out many dispensaries. However, The quality of product fell significantly at one of my favorite dispensaries. So I thought I would give Surterra a chance. Upon arriving I was greeted by the staff who were very warm and charming. They treated me professionaly and asked what brought me in today and what symptoms we were trying to treat. Upon checking out (Which was super easy) i drove home and tried the "Tilamook Strawberry" Pre-Rolls and Black Jack Whole Flower. Both of them smoked extremely well, they were tasteful, and most importantly it worked. Surterra's Quality of Product is beyond that of any other Florida Dispensary I have been to.