January 14, 2021
Surterra Wellness - Orlando
4.3(28)
Free online ordering!
28 Reviews of Surterra Wellness - Orlando
4.3(28)
4.3
Quality
4.4
Service
4.4
Atmosphere
October 31, 2020
Extraordinary experience
October 11, 2020
I had an absolutely wonderful experience. Rosa helped me find EXACTLY what I needed and was able to give me a very knowledgeable and detailed walkthrough on the products. She answered any questions I had and gave excellent customer service. Highly recommend.
June 7, 2020
Horrible experience for sub-par weed. First, when I arrived at the store a fight had broken out and this is not the first time I’ve seen this here over the same reason. Pick up orders have to sit, wait and watch as walk ins come in and get their orders filled in 5 minutes. It’s okay since it’s usually the least popular dispensary in Orlando and usually empty... Fight guy gets kicked out, let’s move on. I also have a pick up order and I wait another 40 mins as three more walk-in’s come in and get their orders filled before mine. I still give them a break since they just had a fight in the lobby and everyone is a little tense. After all this wait, they tell me to come up and that my order is $120. I tell them i used a coupon in their website and show them an email with my receipt for $84, to be picked up today. They tell me the special was over yesterday. I tell them look at my receipt, I order last night at 9pm, it says 4 items for $84, to be picked up in 24hrs. Very clear!!!! I also explained my drive, ATM, 40 min wait and fight in the lobby and the manager said there was nothing she could for me, that it was an IT issue and she would talk to corporate. So after wasting 3 hours of my day, I decided to give them a 3rd chance to make it right and call corporate and tell them my story. They admit it was their mistake but that there is nothing they will do for all my wasted time. Still no effort to retain a good client, who for 3 years shopped at their store only because it was next to one of my businesses, and once again was willing to have subpar product only because it’s usually the most empty store in Orlando.Never coming back, goodbye suckterra!
April 6, 2020
Love it! I have tried most around me and find I prefer Surterra quality. My go to dispensary
March 26, 2020
I have been a Cannabis Patient for a few months trying out many dispensaries. However, The quality of product fell significantly at one of my favorite dispensaries. So I thought I would give Surterra a chance. Upon arriving I was greeted by the staff who were very warm and charming. They treated me professionaly and asked what brought me in today and what symptoms we were trying to treat. Upon checking out (Which was super easy) i drove home and tried the "Tilamook Strawberry" Pre-Rolls and Black Jack Whole Flower. Both of them smoked extremely well, they were tasteful, and most importantly it worked. Surterra's Quality of Product is beyond that of any other Florida Dispensary I have been to.
March 11, 2020
Great service, friendly staff, fantastic products at reasonable prices
March 8, 2020
Modern and Easy to shop in and out. Free Water!
January 25, 2020
I love this place. Great service, short wait, affordable product and good quality. I do wish you would add a recycling program for your customers.
November 7, 2019
Please stop shopping with medmen. They are not a company for the American people, they are intervening in our politics with their vertical integration legalization ballot measures to keep marijuana illegal to grow and sell by anyone other than dispensaries, making a monopoly on marijuana.
This is not good to your inalienable right to grow a plant and use it as medicine