My last purchase was short 1 gram, which happens sometimes, yet their response - is why I'm writing this review.
I've been a regular client for 2 years, as Tangent Farmacy has been consistent in quality, price, and customer service, even with their remote location.
With my last purchase, 3 Tangent Farmacy pre-measured containers of flower had the correct weight, and 1 container was under label weight.
I called Tangent Farmacy shortly after purchase to let them know. I ask for no refund, and no fulfillment of what I paid for (it's a long drive, and for 1 gram loss, figured I'd call rather than drive), I wanted them to know this occurred. I planned to continue shopping with them.
Their employee on the phone stated it was "very unlikely" that Tangent Farmacy employees had made an error. She stated that their scales are regulated heavily, and they have complaints every 1-2 months from clients regarding scale measurements. She offered no apology. They did not acknowledge that mistakes sometimes happen, and that they may be responsible.
She then asserted that my scale was most likely wrong. 3 of their 4 containers had accurate weight on my scale, and only 1 did not, and it was short. Further, in years of being their client, this is the first time they've been under weight.
"I'm sorry that happened, thank you for letting us know" would have sufficed and kept me as a customer. That was not offered by Tangent Farmacy.
For a few years now, they've had consistent quality and accurate labels. Not this time. Further, they told me I was just wrong, rather than acknowledge that a mistake on their end may have been made.
Unsure I'll go back. If I do, they may be under weight, and they may not acknowledge it. That happened today.
