I am going to have to go ahead agree with the other recent reviews of this place, and insist that you go to other places that are close aka Bloom Brothers! I had been going there for about a year and they were always pretty short with me and sometimes rude but I let it go because I thought it was my only option for a dispensary in the area; well this last time I attempted to pick up an order from was the last straw and I was prepared to have to drive 3 hours, one way, to Rhode Island because I never wanted to give them any business ever again and usually spend between $150-$200 on product when I would order from there, luckily I found out about Bloom Brothers and my first experience there was 10x better than anything I had ever experienced at Temescal Wellness. I had a similar experience with the older female manager as another person on here; I was told when I got there that I couldn't get my order because apparently her entire staff takes a lunch break at the same time(which in of itself doesn't make any sense) so they close down for 30 minutes and told me if I still wanted my order I would have to just wait around until they reopened, at which point I decided I didn't want my order anymore and left. Their customer service has always been pretty mediocre at best, but it has gotten exceptionally worse since they reopened from Covid-19. I would definitely recommend going someplace else. *as a side note, I found the Menu/selection of product at Bloom Brothers to be much more vast than what Temescal Wellness has ever had to offer.
29 customer reviews
I love the ability to mix and match strains with the cumulative pricing arrangement here which is not offered any many other dispensaries in this part of MA. Natures Heritage and the Sire Natural Cannabis products are the best bang for your buck and quality cannabis. Always a go to for me in MA and recently picked up some Alien Rift, 3 Chems, Blueberry, Ebony Ivory and my favorite Dosido #22. See y'all soon Temsecal Pittsfield MA!
Besides the fact that they got my order wrong/ they had a bad attitude and weren’t trying to fix it. They couldn’t wait to get me out of there . They certainly weren’t putting the customer first. Go to bloom brothers they never disappoint! Service and atmosphere got one star only because I couldn’t give it 0.
I've been going there for about a year because it's convenient. Customer service was always fine until today when when I was "helped" by an older female manager in Pittsfield. I missed a note about a pricing policy when I'd ordered online, so I asked if I could modify my order. She (and another employee) seemed most interested in blaming me for the mistake, obviously didn't want to accommodate me from the outset, said they had very little product left despite the website saying otherwise, then claimed they're not responsible for the website. When I got noticeably annoyed at her stonewalling, she claimed I yelled at her (which is a lie) and told me to take it or leave with nothing. It was like the Bill Burr bit about phone customer service representatives who don't want to help you, so they drag their feet until you get so frustrated you swear at them, then they hang up on you. Do yourself a favor and go somewhere else. There are better places nearby.
I frequent your shop in Pittsfield Massachusetts and today was the first time I had a bad experience I bought a pre roll which was unsmokable and it was rolled very very poorly so poorly it was flopping at the end where it meets the filter also I showed the young women behind the counter exactly what I wanted and she gave me something different I get the same thing almost everytime I go there today was very very disappointing unfortunately because I love coming to this place !
Good Morning Brittne1, We are very sorry to hear this. We appreciate you taking the time to let us know. Please reach out to us at firstname.lastname@example.org and provide us with details so that we can address this.
I visited Temescal Wellness in Pittsfield, MA this past summer and had a great experience. The budtender that cashed me out was polite and had good knowledge of the product and regulations. Both products I purchased (Rhythm Strainbow .3 ml disposable vape and an 8th of Hells Fire X Purple Punch) were great. The HFxPP cross flower easily became one of my favorite potent indica dominant strains.
Second visit to Temescal; second time majorly disappointed. 1st time I bought product grown by garden remedies; and it smelled and tasted horrible. Garbage product.....sad looking buds with plenty of stalks. This time the one product smelled like homegrown.....oh wait.....it was tested 8/29 and packaged 9/3. Definitely smells like homegrown garbage. I fear the taste. 😱 I mean if it was properly cured it would NOT smell like it was recently dried. And what’s with the damn stalks???? Do you really think I need an extra 6-10 millimeters of stalk? Why not just cut that off and give me the proper weight in flower??? Everything seems rushed.....rushed to dry....rushed to be trimmed....rushed to be sold. It’s no wonder it smells like fresh homegrown. Disappointed more than the first time. Two strikes.....not sure I’ll give you a third chance to get it right.
Hello Den199798, sorry to hear about your experience with our flower, we are very proud of what we are producing, and you shouldn't be disappointed like this. If you want to stop in and speak with a manager, please do, you can also email us email@example.com to discuss. We'd like to make this right.
The service is pleasant, minor wait but not bad. 2 major issues: 1. Advertised THC content is very exaggerated. Both Leafly menu and on-site menu will state something like 20% while you're purchased bag will be 10%. That's a bait and switch. 2. They don't cure the flower. 2-weeks between harvest and packaging. Flower can be harsh at times.
Hello NY_420, We are pleased to hear about your positive experience but would love to learn more about the discrepancy between testing results shown on our website and the product you received. Please feel free to contact us via firstname.lastname@example.org at your earliest convenience.