Terrasana - Cleveland

Being a first time buyer, I had no idea what to expect. Unfortunately I spent my allowance on the recommendation and the $50 bucks for the state of ohio's cut. I went in with my card, ID, and prefilled out new patient form. Was greeted and my info put ito database. Sat down for about 3-4 minutes, and was called into "the inner sanctum" by my bud tender I am really sorry that I did not get her name, but a delightful young lady- cashier #68851 (give her a raise). She was extremely patient, and explained the process to me.I shared too much info and she pulled back and told me she really can't hear/ my background as it dealt with my life before having my MM card, and kept movingin the sale forward. I told her what my issue was and she recommended a product (that happened to be on sale). I bought 2 as I thought it would be more $$.I will try her recommendendation in the next couple of days. Thank you Terrasana

This is only my second time at clevelands Terrsana but everyone is very nice and the place is very clean and the products have been good. I will definetly be back and I would recommend Terrasana to anyone. The young man in the lobby who signs everyone in is also very nice. I appreciate all of you. Thank you, Debbie Shisila

Always a friendly staff, efficient service, and great product. This place is the serious business.

Always, always a great experience! THE BEST. Stopped going to rise and will never go to rise again. You all put them to shame!

Nanai is always so informative, they really know their stuff , love every suggestion that Nanai gives me

They need to train their associates with some customer service skills No manners, condescending, offer gift cards for collecting points, never have the gift cards No accountability, The associate named Roman , really needs to be trained in how to treat customers Seriously lacking on services

Been to this dispensary about 10 times with no problem. Nice staff, good sales, etc. My last visit the seller forgot to add my purchase to my points account, mistakes happen. I've contacted them 3 times to fix, and add the points to my account, and still nothing. I always gave my transactions 5 stars but must give it 1 because of the lack of response. (Also, I know I sound like a Karen)

I like how they get you in and out quickly. I like their large variety. I love their helpful and friendly staff. What I would like to see change is more large quantities. With the 45/45 restrictions the way they are, the value product is in Ounce options as far as price and days go. I’m not looking to get cutesy. I am looking to treat my condition. Thanks for everything guys! Keep it up!

I am going to be in the area for work and I was just wondering if I have to have an Ohio drivers license to purchase?

Very nice place. It operates like many other dispensaries (you order behind a counter). Pretty decent selection but not overly extensive. They have capsules that fit my needs. They definitely have a lot more loose leaf. The cool thing is they have an illuminated board that shows the strength, price, etc. This will be my place to go from now on.

this is my favorite dispensary, everyone is so nice and helpful here!!!!! wish i could say the same about the other 2 that i tried

I have been a repeat customer first experience was good , but high cost and no way to research what you want ahead of time Menu with no prices online ? Second was a simple , less than steller same issue leaving with buyers remorse due to finding out you could have gotten other strains cheaper. Third Visit was HELL . the lazy patient care person I spoke to GRACE said 4 different prodcts were in stock , I asked her to double check as the store is 20+ mile from me . She said they were see you soon. I show up and Mike took me back , Nice guy . He told me most of those products sold out this morning . I called 25 minutes before ? He checked , I spoke to a manager they were not willing or allowed to really do anything to remedy the situation. I left empty handed and drove further to RISE Cleveland and met another person that had the same thing done to him 10 minutes earler by quess who Grace from Terasana Garfield . Looks like you lost 2 good customers due to high cost / dishonest or lazy staff. Sad because this type of company is suppose to help Medical patients . But Its money driven. Rise provided me with my order $100 cheaper same brand products , bring .75 for a parking meter thou.Rise was a good expierience , not as fancy but more affordable.

Prices are still outrageous in Ohio. No excuse for the all the price-gouging going on in Ohio. Terrasana is no different, they are ripping off severely ill people.Price would stop me from returning, but right now patients have no other cost effective options nearby. Other than unjustifiably overcharging the infirm, I cannot lie, it’s just a great experience. Staff was knowledgeable, very professional and helpful. Top notch dispensary.

Stopped by after for the first time work last week. They now have a menu available online that lets you see the prices ahead of time. I was able to get in about 5 mins after arriving. What a cool atmosphere! They have state approved accessories like grinders and dry herb vapes (a good selection, from what I recall) in addition to flower, gummies, patches, and carts. The folks behind the counter all greeted me right away (I gather it was kinda slow) and I ended up consulting with Justin. He was super knowledgeable and helped me find exactly what I was looking for. Overall a great experience, I’ll definitely go back again!

This location is a joke. They don’t have prices for a person to see how much you get for the money you pay. Plus everything is already prepackaged!! So again you don’t get to see what your purchasing !! Another bad part is that not everyone knows about the strands or cross breeding. The hours are terrible also. They say on line they close at 7:00pm. I arrived at 6:50pm all I got was “ oh sorry we close doors at 6:50p not 7pm. I would not recommend this place to anyone!! Prices are way to high for the tiny bit of product you receive. Plus you don’t get to see what your buying as it is already prepackaged. The employees (some) are so clueless. I gave this place a chance and from that I would never recommend anyone to come here. Oh I almost forgot !! They give you these big oversized jars that cost close to $15 get rid of these high price containers!!Absolute waste of money,

This place is awesome! Been here about 6 times so far. Very nice, professional, knowledgeable and caring staff. Never have to wait long to meet with a representative. Some people complain about the prices, but they have to know the reps have no control what the prices are set at. Prices have come down. Thank God we are finally able to get the help we need. Want to praise Rep, Samantha. She is very knowledgeable of the products and takes time to listen to everything I have to say. Excellent employee and Managers should be grateful to have her there. Need to go here. You won't be disappointed!!

I liked the people here but the product was not great. I was not warned that the bud was soon to expire and I would have like to be told that before I purchased.

Just reviewing some prices as I've noticed they have expanded their offerings. Noticed that they have Wana Gummies which I have bought several times with my Travels through Michigan. Unfortunately at $45 versus the $15 in Michigan for the same product it's not worth it, and the product regularly goes on sale 2 for $25. Nope, not going back until they quit shaking people down.

I called ahead saying I wouldn't get there till 15 minutes till closing because of how far I am and asked if since I'm new if I could still make it to purchase my medicine and when I got there a different person said no that was wrong the cut of is 4:30 not 4:45. Now I'm going to go a week without medication because this was the only time I was free.

Our visit here was amazing Gracie is such a great help I love seeing her ! Thanks for being such a great help and helping us find what was right for me and keep being so positive!

the only thing i would make a complaint about is how they do their taxes, been to a few dispensers and here they tax u after your purchase the prices are not tax include like most places.

I wish they'd list their prices online, like every other dispensary...online menu is rarely updated. Bring a lot of cash and be prepared to be surprised if you like to shop ahead and compare prices online.

Had a good variety however was shocked at the prices. I guess that's an Ohio thing.

I will be in the area for work and was wondering if one can purchase product freely or is a medical id required for purchase of meds