With an hour wait, you could expect better service. The bud tenders in Ohio are not allowed to accept tips, which I speculate has something to do with the customer service provided. I purchased the butterfly effect tincture, as it is much easier to consume and helps with my arthritic pain with longer lasting effects. The store has an Apple Store, worship the mighty bud feeling and when I inquired about the strain used to extract the concentrate for the tincture, the response, the tender didn't know and brought their buyer over to talk to me. The buyer ignorantly informed me the strain does not matter sincere it is in edible form. I insisted varying strains produce varying cannabinoid profiles, resulting in varying effects. This was disregarded, so I asked about the process used to extract and refine the concentrate. The buyer blissfully said it is extracted and added to a carrier oil blend, obviously out of his gourd. With flower topping out around 27% cannabinoids, our growers leave much room for improvement. The tincture is effective, but costly and deserves 4 stars in quality, being that the lid leaks. I dropped another star for quality, since the flower available is not something to be desired. I hope the company reads the reviews of their customers and takes steps towards educating their staff and caring for their PATIENTS.