Terrasana - Columbus

Was told to pre order so that I can get what I want, seeing as how they are always sold out of half the store. So I did my pre order and guess what? I show up and am told oh sorry we don't have any more of that. Are you joking? All I get is sorry bud, no nothing. Staff could care less, just sell what we got and shut up, so what we don't have what u want, deal with it. Bunch of morons just concerned with the almighty dollar. I would recommend to nobody.

Very discriminating they treat the workers like drones they are very rude to there own security guards new employees are not welcome here they are very condescending and you can be black and work here but you better be willing to be belittled and rudely addressed about anything and the will fire you on the spot to publicly humiliate you

DO NOT BUY THIS PRODUCT!!! I purchased a AYR WELLNESS | REVEL Sapphire Sky | Temple Ball at Terrasana - Columbus I repeat DO NOT BUY THIS!!! The product image shows a golden ball. What you will actually receive looks like a wad of chewing gum. It can be cut up, but it shouldn't go in a dab rig, and honestly it tastes terrible, too. I took it back and complained and was told "it should be like a hash". It's not. It's like a wad of chewing gum. I am beyond pissed and will never buy something like this again.

be aware of karen

amazing. best prices, great recommendations!

The menu could improve. Bluedream sells quickly. one was stemy. I believe the best way to do it is place an order online. They text or call. I can't remember & then you go pick it up. I've not been to any other dispensaries, however I feel as though the prices seem a tad high. I like the fact that they do have 15% and 20% off at times. That helps a person on a budget.

They gave the me two wrong Items on one order. And when I went to my car and seen that I went back in to tell them. So they can fix it. But she was rude and was saying I was lying. Why would I lye there wasn’t a price difference or anything just wanted my right Medication. I didn’t get rude back to her at all was just trying to get it fixed. Instead of her fixing it she rudely kick me out and Said couldn’t come back.

Unprofessional, the entire terrasana chain is pretty much the worst dispensaries in Ohio. Preorders don’t matter if it’s something the workers want or one of there friends come in and want they get first choice. Literally watched them sell the last jar of a strain to someone that didn’t have a preorder when I did. Wouldn’t go here or to any of the other locations they run, all of them are like this. Definitely won’t be back

My first few visits went great but the time per visit grows each time, staff seems put out, only thing good is the products at this point. Be prepared to waste time. Also not willing to help with order issues.

The staff is super friendly. I'd rate them 5 stars on that alone. Even the security guys are incredibly friendly and go out of their way to make sure you're comfortable while you wait. What drags them down to 3 stars is that the place is a revolving door of budtenders, none of whom seem to be very knowledgeable with the exception of Olivia. Sure, they use cannabis, and may have some basic knowledge on strain info, but no one but Olivia can seem to apply any of their "training" into real life advice when helping me select the best cannabis products. I've been to a dispensary in Michigan few times and the budtenders' knowledge far surpassed what you'll get from anyone but Olivia at Terrasana. That's pretty scary, considering how astronomically expensive their subpar to average quality bud is. Speaking of, I'm getting fed up with buying dried out flower so crusty it practically disintegrates when I touch it. This is regardless of brand, strain, etc. Idk where this prob originates, but this dispensary is the one common denominator.

I leave this critical review in an effort to help the owners because if they do not hear from the patients they will never know where they are falling short. I hope they are open minded enough to take this as constructive criticism. The wait times are unconscionable. If this were a private business I would have no complaint but considering how it is regulated and patients are unable to shop elsewhere the review will stay at one star until there are no lines and patients are able to walk in and out within a few minutes to make their purchase. Patients waiting on line in the elements at all hours of the day is simply not acceptable. Please help! It is impossible to get somebody on the phone. I called to ask about their plans to eliminate long lines or perhaps allow patients who know exactly what they want to get in and out and after waiting on hold for 10 minutes and the phone hung up on me. Please run a better business. You are not a private enterprise allowed to run your business as you please but rather you are a state regulated entity and you should be running it in a way that benefits the patients who are forced to use your services. I am happy to offer consulting services to you free of charge.

The online ordering is great and the service when I arrived was fabulous I did get a bad batch of gummies though

There is nothing special at this dispensary. Everything is a proprietary blend so you still have absolutely no idea what strands are actually going into your body. Isn't that the point of medical marijuana? Anyone who has traveled to States like Colorado, California, Las Vegas are going to be very disappointed. Not only do they charge $60 for 2.83 grams a flower, they only had one tincture and 1 oil available. The entire menu only had three in total. The only Vape they had was the Pax 3 that comes with the adapter for the oil which is only 15% THC like all of the other oils and tinctures. The label will tell you how many milligrams of THC it contains but it is in liquid form. so, for people like me who aren't really great at math, I literally would have to try to figure out how many milligrams per milliliter, Plus how many milligrams are in a single drop in order to measure it properly. They really need to get some other dispensaries open sooner than later. I will probably go back because it's the only place to get anything. But you're basically walking out of there not knowing much more than whether or not you have indica or sativa or a hybrid. For a seasoned user, you could pretty much do that by viewing and smelling flower.

Very nice place, wait times can be long

The is the first review that I have written in over 10 years. This place has the worst customer service that I have ever encountered. They deliberately lied to me about my order being ready, and then cancelled it when I complained. I just got the sense that they aren't good people. You'd be foolish to choose this place over a nearby competitor.

This is the only medical marijuana dispensary I’ve been to so I don’t have any others to compare it to. However, wait times haven’t been bad at all these days the last half a dozen times I’ve been there (1-2 times per month). I like how they have each of their different locations’ menus easily accessible on their website & also scrolling through on the big screen in their waiting room. The dispensary employees are always helpful in recommending a specific strain that’s on their menu that day if you tell them what diagnosis and/or symptoms you’re looking for relief from. Also, this is currently the only medical marijuana dispensary company open so far in Columbus that isn’t just cash only. Unlike the other company that recently opened a dispensary here, this one partners with an app called Hypur which connects to your checking account. So you basically can use that app to pay by e-check. No option of bouncing a “check” though when checking out this way as the app connects enough with your account to where it shows your current available balance. Bottom line, everything is convenient here & makes the experience very good.

Friendly staff and very professional. Nobody I have been in contact with has offered an knowledge about individual strains and their benefits, side effects, etc. They pretty much just hand me the menu and ask me what I’m looking for and ask which ones I want. I try to research on the app Leafly from their menu before they call me but I don’t always get a chance to look up all the ones I’m interested in. I would love to talk to someone knowledgeable. I prefer Sativa to combat the fatigue associated with weed. When I see a sativa strain listed that has two variations one of which is GG4 otherwise known as Gorilla Glue because it glued you to the couch! I get concerned. When bringing this up to my helper the response I get is “yeah, but look what it’s paired with” Why does this matter? No explanation, just an impatient glance and moving on. So, I’m slowly educating myself on all things Sativa and excellent hybrids (Trainwreck!) Maybe once some competition moves in there will be a need to tend to the actual needs of customers, not just sell.

With an hour wait, you could expect better service. The bud tenders in Ohio are not allowed to accept tips, which I speculate has something to do with the customer service provided. I purchased the butterfly effect tincture, as it is much easier to consume and helps with my arthritic pain with longer lasting effects. The store has an Apple Store, worship the mighty bud feeling and when I inquired about the strain used to extract the concentrate for the tincture, the response, the tender didn't know and brought their buyer over to talk to me. The buyer ignorantly informed me the strain does not matter sincere it is in edible form. I insisted varying strains produce varying cannabinoid profiles, resulting in varying effects. This was disregarded, so I asked about the process used to extract and refine the concentrate. The buyer blissfully said it is extracted and added to a carrier oil blend, obviously out of his gourd. With flower topping out around 27% cannabinoids, our growers leave much room for improvement. The tincture is effective, but costly and deserves 4 stars in quality, being that the lid leaks. I dropped another star for quality, since the flower available is not something to be desired. I hope the company reads the reviews of their customers and takes steps towards educating their staff and caring for their PATIENTS.

The place is first rate, Jennifer also gets. 5***** . She is quick with knowledge and the rules and in this day and age I'm glad to see some one step up and take charge. She kept her composer as well as her professional responsibilityThank you Jennifer for being on the team.

This is my favorite dispensary that I have been to yet in Ohio. I've only been to a handful (4) so far but as of the time of writing this, there arent too many open yet. The staff is always friendly and eager to help with any questions. They are extremely knowledgeable about all of their products and will steer you in the right direction to find what works best for you. One big thing that I have noticed about the staff here is that they will take however much time you need to make sure that you make an informed purchase. I never feel rushed when I visit even when it is busy. Whether you are a new patient or a veteran cannabis connoisseur, this is the place to go. The prices are also the lowest and the selection also has the largest variety that I have seen yet. Oh!! and of you are a veteran... they have the largest discount of the ones that I have visited. this will continue to be my primary MMJ source.BONUS! Found out today they are now open on Sunday! Keep up the good work!!

Love this place even tho their prices are higher compared to new places that have opened up. Would love to continue doing business here but ANSWER THE PHONES I’ve called 2x been on hold waiting outside.

Normally this dispensary is on top of it but the phone in order system is terrible. I have been waiting for someone to answer for 1 hour. It would be great if you could just have an online order form on the website or that you could email to your patients.

first time at a dispensary was Detroit. I spent about $200 in the state up north and got a ton of product. Now that the wait times are reasonable and the products are growing and price receding I went to Terrasana. My wait was short maybe 10 minutes... super. The security was obvious and relatively friendly. My budtender was nice. I tried to find out if the edibles were heavy ( not wanting sleepy meds) I don't think he knew, but that's okay. I purchased the Gibsonburg gummies and the Standard drops. I love love love the drops... compared to the gummies I got up north they are mg to mg far more potent than the gummies I got in Detroit ( which I really like) unless I'm dosing wrong which I'm not lol. I haven't yet tried the Ohio gummies yet, but I'm glad selection in Ohio is improving. Terrasana is fine for Ohio good experience maybe it's not fair to 4 star them for price, I have to because your cash goes 5 x farther in TSUN . We can only hope that supply and demand eventually works in Ohio because it's an all day affair to shop in Detroit but I will go back sometime soon. PohGo . PohGo . Local

Been going since March and it’s my go to place in the 614