The Bud House

I arrived at budhouse dispensary at 9:50 am . I waited for over 15 min to get helped. There was only one bud tender. I purchased my item and asked for my early bird discount of 10%. She said no its past 10 am . I told her I was here in the store before 10 am . That I had waited for 15 minutes. Still no discount . I left the store disappointed and frustrated. Why do you advertise a early bird discount if you dont honor it. Well there are plenty more dispensaries. Ill go somewhere else in the future .

Every time I go, it’s always amazing. The staff is friendly competent. Oh my gosh, they know so much and always super helpful. I’m actually thinking about moving over there.

horrible service. they mislabel their products and refuse to make it right. every other shop in town would fix their mistakes. budhouse refuses. that's not good customer service at all. horrible place to shop.

I shop here regularly because they carry Higher Culture products at competitive prices and tend to keep items in stock when other Ontario dispensaries don’t. That consistency in inventory is the main reason I keep coming back. Unfortunately, the customer service and order accuracy have been inconsistent. Most recently, I placed an order for a 2.5g all-in-one disposable (Grape Krush) and a 1g Rocket Pop. Instead, I was given different 1g cartridge versions and shorted on what I actually ordered. Thankfully, I checked before heading back to Idaho — otherwise it would have been a long drive home and too late to fix it. To their credit, they corrected the order when I returned. But this isn’t the first time there have been mix-ups (orders under different names, products that appear slightly underfilled, etc.). Even if these are honest mistakes, it’s frustrating when they happen repeatedly. If you’re going through the drive-through, double-check your receipt and products before leaving. I want to keep supporting this shop because they carry what I like, but accuracy and attention to detail need to improve.