The Comcast of dispensaries.
I extremely rare to give a negative review of a business, but rarely do I receive such poor services. Here are the reasons I would implore anyone with such a wide variety of choices in the industry, to make a different one. In an industry that started with such good intentions, I feel like it is going to be overrun by a corporate culture that will have only the bottom line as the single goal of providing this service... Money.
* This company is (or is looking to be) a giant corporation, with all the policies and soul of such a company
* Their return policy on clones is insufficient to identify problems that may be inherited with the product, such as disease and pest
* Their phone number ends up at a call center.... You cannot call the store directly
* I was told one thing by the people at the call center, and another by the people at the store (the reason this is important is listed below
* Their staff is completely unqualified to be giving advice, or even selling clones or anything related to the grow side of cannibis. Buy at your own risk.
* The company stopped communicating with me as I tried to find a solution to the problem
* They sold a faulty product, and would not stand by it and give a refund
Here are the details of my experience. I understand most people are going here to buy on the consumption side. The store is fine for that, but please support your local stores.
I have been reluctant to get clones from a dispensary, or any large shop, because of the risk of disease, or pest infestation. I know it is very difficult to prevent, but I thought I would take a chance. I have gotten clones from dispensaries twice before this, and was 50/50. The time I did come home with mites, I was dissappointed, but the shop who sold them to me were very understanding, and offered me a full refund. So I thought the risk was pretty low.
When I purchased these particular plants, I talked to someone at the store who seemed fairly knowledgeable, was confident there were no pests, and who did specify that there was a 7 day exchange policy. I mentioned that 7 days was probably not enough time to either find pests directly, or see the symptoms, and the sales guy agreed. I decided it was worth the chance. About 10 days in, I noticed damage to leaves. I diagnosed the problem to either thrip, or mite, but I could not find the actual pests. I started a regiment of neem oil on a daily basis, but could not alleviate the infestation. It was past the 7 day exchange period. A few days later I was able to get a microscope, at which time I was able to clearly identify thrip.
At that point I started to consider talking to The Green Solution. I called the call center, and talked to someone (I should have gotten a name), who mentioned that the store has done exchanges in the past after the 7 days. He talked to his manager, who said that he (his manager) would contact the Ft Collins shop, and let them know I would be coming in to discuss an exchange. This left me optimistic. I explained that I would have to uproot the plants.
So I pulled my plants, and took them into the store. Nothing. There was no communication, and the manager of the Ft Collins store said there is a no exception policy, and there was nothing I could do. There were no questions surrounding the infestation, around my experience, or even concern that the supply chain might be contaminated. That all left me a little frustrated, as I now had infested plants, that were uprooted and sitting in a paper bag. The value of that is 0.
I dont understand is why a company would not work with me. Things should not be black and white in business, and especially in a competitive business where brand reputation, and customer satisfaction probably go a long way.