DISPENSARY
MEDICAL & RECREATIONAL
Craft Cannabis - Wenatchee
170 Reviews of Craft Cannabis - Wenatchee
4.8
Quality
4.7
Service
4.7
Atmosphere
October 26, 2024
This place is always clean and professional. I always enjoy the great service, especially when Reed helps me. He is always very informative, friendly, and always make sure you get exactly what you’re looking for.
December 28, 2023
Every was great as a customer. Staff is great. But had to end it. On Christmas day I bought a cartridge (Georgia peach mac) as soon as I tried it at home. It tasted so bad like burnt hair or burnt fireworks. I get the policy that if it still works you can't return it. Apparently the coil was burnt. But I don't see how it burnt on the very first try. I didn't expect a refund (of course) or an exchange but this cartridge had to be burnt or broken at the coil from the get go. I've never had this issue in so many years. Great spot for thc and all but it left a bitter taste for me. $30 thrown away. It is what it is. This business will do well but I have to be done. The only solutions was to use the battery at a lower level. But the cartridge is still done and didn't feel like dropping another $30 for another cartridge. I feel the coil had to be busted beforehand I bought it. Regardless. It was good while it lasted
January 11, 2024
Craft used to be good, but the new night shift is AWFUL. They don't check IDs anymore. Plus, they close up shop much sooner than any of their posted times (some say 11:55 pm, some say midnight). The 'Open' light might be on, but if you walk in once they've counted their till (early) you're not getting any service and instead they'll just lie about Washington State law to you. Craft is too clean and nice for work-shy employees that are very obviously getting high out back in their cars.
January 22, 2022
The sales person Jake was really rude, and not helpful at all. He gave a "I don't want to be here attitude." The type customer service he showed was no interest of working or helping a customer. I WOULDNT RECOMMEND ANYONE to go to this person personally for help.
March 23, 2021
Love this store! Great staff especially Andrew! He is very knowledgeable about the products, gives great advice! Stop in and ask for Andrew he wont steer you wrong.
June 5, 2019
First...they are not "The Joint" anymore (May 31 2019). However "Craft" dispensary is a very open design the showcases are laid out for ease of view.
Their selection is pretty good for a shop it's size. They are very responsive to requests. I threw a strain to them, @virginiaCo Raspberry Dosi Dos. It was there by the end of the week in pre-rolls.
The confusion of a name change is a little bothersome for us online folks, but meh, the selection and quality make up for it.
MOST of the staff is welcoming and knowledgeable. But I'd smoke with any of them.
As far as the guy/girl whining about weekly discounts... they have a great loyalty program. It's already paid off three times already. The prices are what they are. We see prices statewide first hand and they are reasonalbe. They do VETERAN discounts so the Yeti is Squared away.
BE WARNED >>> A LOT OF "DISTRACTED DRIVER" and "SEAT BELT" PATROLS IN THIS AREA!!!!!!
June 23, 2020
this store has closed, there is no replacement for it.
September 21, 2018
I WILL NEVER EVER shop here again! Please take a moment to read my review and I will tell you why.
I travel 3 hrs for Chemo treatments, forgot my Vape Pen, & had to purchase one here that unfortunately leaked and never would hold a charge past 10 hits. So of course I either wanted a refund or at least a working Vap Pen. I kept my receipt like told, in case of any problems.
So I brought it back into the shop, with the receipt like told, and the Very RUDE ASST. MANAGER TAYLOR, told me he couldn't do anything with the Broken Pen because it was still kind of working. He even saw it was a leaky mess, and the Very RUDE Young Man saw I wasn't happy about telling me since it still is kind of working and not totally broke, there was nothing he could do. He laughed at me several times, in front of other customers, and thought it was funny that I was upset. Very BAD way of conducting a Business. Especially when you are put in charge when the Manager is gone. You do not laugh at your customers! He made me feel like a Stupid Ol Lady. I left with no argument. So yeah.. A lot of waisted money and time down the drain!!
Dispensary response:
Hi Jennifer, we would like to apologize if there was any confusion on our return policy. We have signs posted throughout the store and around our vape case clearly explaining our policies on returns. We also require our budtenders to thoroughly explain the circumstances on when we can accept returns upon purchase of any vape product. Due to the fact that your cartridge was working, we are unable to do a return on the product.
Here are a few troubleshooting tips for vape cartridge malfunctions:
-Make sure your battery is charged and on
-Make sure the cartridge is connected to the battery (The heating element must be flush with the bottom of the cartridge.)
-Keep your cartridge upright and at room temperature - never leave a cartridge out in hot or old weather.
(In high temperatures, cartridges may leak; In cooler temperatures oil in may thicken and cause not to pull correctly)
-Keep your pen clean: We recommend that you clean your pen regularly with a alcohol swab or Q-tip dipped in rubbing alcohol.
We hope you will give us another chance and we are more than willing to take a second look at your cartridge or vape pen if you'd like.
December 8, 2018
March 18, 2020
knowledgeable and friendly staff, clean store, fun atmosphere.
July 23, 2019
My name is John I am a War vet with PTSD ...Got bad anxiety. plus War wounds. Ever since I have been there to patronize your store. You have been outstanding and have helped me get not just what I want but also what I need for my anxiety and PTSD... You have always been really amazing and I recomend you to everyone. Plus you give me a Vet discount and you are amazing to do that guys....really makes me feel that ya care....😎
May 28, 2019
I haven't ever had a problem here. I had a phat panda cartridge that was defective, and I got a new gram for free. These guys are friendly and professional, great vibes for medicinal and rec users. Big selections and deals for concentrates and edibles, best selection in the valley for said products.
August 16, 2019
Now called Craft Cannabis, this shop has some of the best deals I've found in town. Plus they have a huge selection!
November 8, 2018
I frequent the Joint often, and almost exclusively. I love that they allow me to bring my dog in for a treat (on a leash and he’s well behaved, but still a cool thing to do IMO). I think that their product selection and quality is on par with or better than any other dispensary in the area. Prices are fair and there’s often various and sundry discounted items available. Staff is helpful and (mostly) knowledgeable. Recommended.
Dispensary response:
Thanks for leaving us a review! We love to see all the cute dogs in shop- I'm sure they are also big fans of The Joint, since most of our regular pups are well aware of where we hide the treats ;) We appreciate the support and please feel free to let us know if you have any suggestions on ways to improve our store.
December 8, 2018
May 25, 2017
The Joint is the BEST! They have the largest selection in the area with price points to fit any budget, and their daily deals make their quality products even cheaper!! My favorite days are Munchie Monday (20% off edibles) and Phat Tuesday (20% off all Phat Panda products AND discounts on half & full ounces)!!! Love the products, love the prices and love the staff ❤️ you guys rock!
Dispensary response:
Thank you for the stellar review!! We work hard to keep items in stock that our customers enjoy and at the best price possible. We are happy to hear that you enjoy our products and deals! Hope to see you again soon :)
June 3, 2017
February 4, 2017
*Summary at bottom (Lol)
This is like literally the only place I go. Once in a blue moon I will see what other places have to offer. Not very often though. I have a hard time leaving anytime I go in, ask the employees. Everyone that works here is amazing. Great customer service, and just generally good people. Always have sales going, just depends on what day it is as to what is on sale. Visit a few times a week to take advantage of everything. Such a wide selection of flavors, strains, and brands. Last thing I'll add is the sales floor is perfect. Always clean, well lit, open (even when busy), and you feel welcome.
In summary...
The Joint in Wenatchee has phenomenal employees (each and every one of them). Their product always gives you a great selection, and is definitely good product. The store is exactly what you want it to be, and more. If you are looking for a place to go to once or make your go-to location, this is it.
P.S. My go to product is the Blue Rock Acres 6-pack of joints. Comes with 3 grams of product, roughly half gram in each joint. Only $20. And if you want to check legitimacy of this review, ask them about the red head who brought in apples. They know me.
Dispensary response:
It is very rewarding to hear such a great review about us and our store. First off thank you for the apples, and secondly thank you for the great review! We just got in a couple new strains of Blue Rock joints so feel free to drop on in and pick some up. Again thank you for such a glowing endorsement!
February 10, 2017
November 16, 2018
I frequently shop here. There's more of a variety and the deals are good too. I went in today and as always friendly customer service and knowledgeable. Bought some Galactic Glue by Artizen, very mellow & calming. I'm sleeping good tonight. Thank you to The Joint in Wenatchee Wa. I recommend this place to anyone 😎👌
Dispensary response:
We appreciate the awesome review! So glad that you enjoyed the Galactic Glue :) Artizen is definitely a favorite at The Joint!
December 8, 2018
February 19, 2019
I’ve been frequenting this place since I moved from up north. Staff is friendly and knowledgeable on all of their products.
December 4, 2018
I always enjoy coming into this place , the staff is friendly and there is no pressure or rush to get you in and out the door .
They're always happy to take time for any questions for those of us who dazed and confused by the sudden wide variety of choices .
Dispensary response:
Thanks for the review, Ani1960! We understand that we do have an overwhelming amount of products available and are proud to have such awesome team members to help guide our customers. We are always looking to improve, so please let us know if there is anything you think we can improve on. Hope to see you soon!
December 8, 2018
December 10, 2018
Friendly and attentive staff. Filled with a ton of variety, and product is displayed well making it easy to see. They had everything I needed, and at decent prices. My first visit to the joint did disappoint!
April 1, 2019
My 1 stop shop... great selection, great deals, friendly staff!
March 14, 2019
Great staff, always will to suggest alternatives. My one stop shop.
March 8, 2019
Great selection, knowledgeable people, good prices couldn’t ask for anything else.
December 19, 2018
love this location, friendly staff, good prices.
August 10, 2018
This shop has a great selection of products and fair prices but when this shop gets busy the customer service always sucks but if you happen to go in when they are not busy the customer service is great the associates are helpful and knowlageable about there product
Dispensary response:
Thank you for the honest feedback! We have hired a few new budtenders to help keep up with customers during peak hours. We appreciate you taking the time to leave us a review and hope to see you again soon.
October 18, 2018