The Novel Tree – Bremerton

I love this place very friendly knowledgeable

So I bought from here and when I got home before I even opened the bag I saw that there was a fly crawling around in it…bruh

I decided to try The Novel Tree because of this review on Google: "The bud tenders are so helpful and knowledgeable. They have deals going on ALL the time and have a reward system." I was looking for budtenders that were better listeners than where I had been shopping. So I tried them out. Well, last night I had a very bad night because I came home with cannabis that was wrong for me. Now I'm stuck with one partly used and one unopened cartridge of hybrid indica when I need straight indica. I emailed the store and they told me that they would make it up to me. They would exchange the unopened cartridge and give me a good discount on one item in the store. I went in for the exchange and to use the discount. They screwed the whole thing up. I ended up being there a whole hour, getting jerked around by budtenders who couldn't even use the cash registers. The item I tried to use the discount on wouldn't even ring up. So I didn't want to but I emailed the marketing manager, Brock, again and told him about my second terrible experience. On the Novel Tree's website they say they provide "personalized service." Fail. They also say they provide "fully-customizable experiences." Also a fail. And "the best quality cannabis products in the world." Idk. I couldn't use the cannabis they sold me. Brock's reply to this second email was disappointingly like, "Oh, sorry." And that's it. Suddenly it was like to the Novel Tree I was diseased or something. I wanted something more helpful from him on what I should do on my next trip to their store. So I emailed him a short email. He just ghosted me. I don't know why I got the brush-off from Brock, I sent him a question by email May 15 with a follow-up email on May 19. He did not respond to either. I decided to give him the benefit of the doubt and email him one more time in a new email thread. He still did not respond. WTF?

9 minutes ago BE AWARE!!!! Check your weight with a digital scale, I was shorted 2.5 g. When buying 2 oz. I gave them $338. One was on point and the other one was off. I talk to the store manager Trica. She told me I could get 500 points which equals 25%off my next purchase or I could come in today and get the 30% off. The problem is that I just gave them over 300 dollars the previous day and they owe me. I don't want to give them any more money, I don't think that's fair. I simply asked her to give me 2.5 grams or give me the cash amount different in the oz. Which was about 14 dollar or full refund. She refused and told me there's nothing to she could do but theses two options. Im going to simply use my powers and write reviews and recommend the reef or the potzone to everyone that goes there. Those two shops i recommend give you more options on refunds and feels more like home. Highly recommended, PLEASE DO NOT SHOP AT THE NOVEL TREE, THEY ARE NOT LIABLE FOR THERE OWN MISTAKES SMH. I WILL NEVER GO THERE AGAIN, IM SURE SOME OTHER SHOPS WILL APPRECIATE MY BUISNESS MORE . THEY CAN KEEP THAT 2.5 GRAMS, THEY MUST NEED IT SMH🤦‍♂️