Project Cannabis - Studio City

DO NOT GO HERE—horrible service. The staff was once professional, knowledgeable, and cool. Recently, the service and everything about this place have gone downhill. If you are poorly treated and speak up for yourself, the people behind the counter gang up on you and say you are wrong. I went here for many, many years never again.

I was a brand new customer trying this place for the first time to purchase my edibles. I ordered them over the phone and chose curbside pickup. When I arrived, a young girl came to my car on the opposite side, and before I could say anything she told me to wear a mask, but I didn't have one since I was IN MY CAR BY MYSELF AND PICKING UP OUTSIDE. This girl was not merely suggesting, but lecturing me that in order to interact with her I had to put one on IN MY CAR. I thought the whole point of curbside was so you don't have to deal with the public and not wear a mask. I go everywhere using curbside service and have never been told once to put a mask on in my own vehicle especially since we are outside. Trying to tell your customers what to put on your face while you are sitting in your car is no way to keep them coming back. The whole world has gone crazy and some people just simply like to boss others around. F her, and F that location. Lame.

Very, very loud music blasting through the non-air-conditioned waiting area. Waits can be very long (and unbearably hot in summer). Music is godawful (ugly rap or screechy metal), but anything played at that volume would sound bad. You can't hear the receptionists calling your name when it's your turn. A complete turnoff. Budtenders know nothing, are very inexperienced, are sometimes rude or condescending. They'll tell you a strain is indica, for example, when you know very well it's sativa. They don't know the products.. I've had to explain what exactly I'm looking for, and they're still confused. Web site says you can call in an order and they'll have it waiting for you, but I tried this once and they ... didn't. They had to scramble to find the items, then told me they didn't have a product which on the phone they'd said they did. Took as much time as if I hadn't called at all. I think they carry so many items, they can't keep track of them all. If they reduced their inventory , turned down the music, invested in a/c for the waiting room and hired some polite, professional sales staff, they might get my business back. I routinely spend over $200 a month on cannabis, and I've been using the stuff since Nixon was in the White House, I don't need to go here to have my ears assaulted, my intelligence insulted, and my visit turned into an hour's ordeal. Yes, they have everything, but how many different kinds of shatter does anyone need? They need to instruct their staff in basic etiquette; saying, "How's yer day goin'?" and not waiting for an answer doesn't cut it. I also don't like the way one person takes your order, but you have to wait (in line) for another person, the cashier, to actually ring you up. Has the potential to be great, but not there now, in my opinion.

This place is seriously an experience! When you first get there you're greeted with complementary valet. Which is a relief because if you're from the area you know how the parking is lol. The waiting room is pretty basic but still cute ;) and their registration process is completed on a computer. The best part is walking into the budroom! It's like a freaking Cannabis Costco but better. They have everything under the sun! Edibles, bud, concentrates, seeds, glass, clothing, wholesale slabs, smoking accessories and I'm sure there's so much more that I didn't pick up on. The bud tenders are super nice and knowledgeable. Jen helped me out and was really cool. We even started talking about growing. The vibe there is very chill everyone is in a great mood. It really feels like a community there and that's what makes it such a good experience. I love how personable everyone is. I picked up a 8th of organic animal cookies and it's soooo fire. It's so sticky and fluffy but yet dense. I'm very impressed with the quality of their bud. I love this place you should definitely check them out.