Top Shelf Express Delivery (excise tax included)

I’ve ordered from a lot of cannabis delivery services over 15 and unfortunately, my experience with Top Shelf Express was disappointing from start to finish. First, I never received an ETA until the driver was already 30 minutes away. I had to call twice just to check on my order. Then when the driver arrived, I was told I had to come downstairs to get my order because they weren’t allowed to leave their car something I’ve never experienced with any other delivery service. Not to mention, the price I was charged ended up being higher than what my order originally showed. They could at least let customers know the total isn’t final until delivery that’s basic communication. And when I finally opened my sealed infused pre-roll, there was nothing inside but crumbs. The product was completely empty. Overall, this was a frustrating experience from communication to product quality. I won’t be ordering from this service again you only get one chance to make a good impression. At least the driver was nice, though that was the only positive part of the experience.

I’ve used the delivery service three times. They do sometimes take longer than 90 minutes and aren’t the best at communicating or apologizing for the wait. However, I will keep coming back because the quality has always been great and the prices just keep getting better each year. The drivers are always on point and very cool with me. I appreciate this place and will order again next time I’m in town. Thanks Top Shelf!

disposable vape started to leak burnt wax on my first hit, my throat has been burnt for about a week now, i can’t stop spitting flem because of it, and i bought 3 of them, they all leaked burnt wax into my mouth, eating food and drinking water hurts and i struggle to swallow anything, DO NOT BUY THE VAPES FOR THE LOVE OF GOD

I press rosin and let me first say MOST dispensaries are not turning their product quick enough. When pressing, the golden rule is (garbage in=garbage out). The 2 factors are quality of strain and freshness. I ordered an OZ of Sluricane and the buds looked like budlets but it said it was premium bugs. That wasn't the case. The package date was January. If dried/cured and stored right, that should be ok. It wasn't. I can pull between 22 and 28% yield if all good. I have pulled up to 22% out of much lower quality and lower cost bud but the dryness of the budlets resulted in my worst yield yet. Because of at least a lack of freshness, I only pulled an 11% yield out. The product is very dark - another sign of not maintaining freshness. I'll give 'em one more shot but will call and ask what's fresh and go from there... I lost on this order. Looking for a win...

Nothing, I used oak trees they were amazing. If they were late, you got a free pre roll. Oak trees was always reliable and be here within the time frame given by them. But now let’s talk about top shelf. Worst experience ever. Always cancel, never shows up. Just a complete waste of time, this happened 4 times back to back. Let’s just say I will never shop with top shelf again

took a while but they came through. prices are awesome

I’d like to thank Anthony for helping me on the whole process of informing me about strains, and the delivery process. Super friendly and was happy to help me.

They don’t care about anyone but themselves as long as they get there money they don’t care about customers cancel this cannabis club take them off leafly I got ripped off

didn't get what I ordered. for the second time now. first time I was like ok all good. we are human. now it's like really? rip off time. no ty

some of the best bud i’ve found in a while. every strain i got is STINKY in the best way, delicious, and gorgeous nugs. tons of options, lots of those leaning indica which i love. i guess they were out of a premium eighth i ordered, so they gave me 7gs of smalls (same strain) at no extra cost. definitely my new fav place.

They do take awhile.. but way worth it.. I bought about 5oz so far.. all been great.. love this place😊

Bought 3 carts, 2 of them were defective so I talked w the salesman about getting them exchanged, only to find out that I would be paying for the 2 carts again. When I complained, I was ignored and ghosted. If I could give 0 stars I would, this is a scummy-ass company.👎

5 hours! 5 hours and still waiting.

DO NOT BUY FROM HERE. This place took me 5 hours of waiting and still did not get my order. They called saying that they will send someone here asap but after hours of waiting and tried to call them, they ghosted me. Worst experience I ever have!

The BEST delivery in the Bay Area!!! Always open when we need them and excellent delivery times. The products to choose from are beyond amazing. With any service, customer service is what counts and they excel! I was having trouble recovering my account and I texted in, got a response right away, got my order placed, VIOLA! Not to mention I texted an idea of what I was looking for and their magical budtender recommended exactly what I wanted. I would not go with anyone else.

OVER 7 hour wait for defective product . First time and last time ordering from this scam of a company . I placed and order for a disposable stiizy birthday cake vape as an early birthday gift along with a joint yesterday at 11:51am and they arrived AFTER 7:30pm to deliver these items. I called twice and they changed shift and my items still didn’t arrive. When I called the first time , a young man rudely ingored me and brushed off the time . Then I called again and I spoke to a women the second time who was more concerned and gave me 10% off but after such an experience , I suggest no one give business to this company . The icing on the cake was the faulty pen , not only hours to receive my order , what came was a disappointment. The quality below standard and customer service minimum . Save your time and money

Horrible and unprofessional service. It’s been twice they said they were on the way and never showed. No way to cancel order either. Huge inconvenience. Never again.

horrible customer service made and confirmed order never showed or answered when calling back and I have spent lots of money here they do have decent prices but other then that they are now and 4ever my last resort customer service first 😕

It said the standard wait time was 90 minutes. I waited two hours before texting for an ETA and was given ANOTHER hour to wait. The price frequently changes from what the app says when you checkout on the app. Finally, their brand of vapes clog and quit working.

Never had a problem and have done many orders here. Always comes with the 2 hour window. Prerolls are decent and with the price hard to beat.

This is one of the best experiences I’ve had with any delivery service. It was quick, discreet and the driver was super friendly. I would definitely order from them again. I would give more than 5 stars if I could.

This place sucks. They lie about how long delivery will take. They gave me the wrong item last time, and the thing doesn’t even work. I’ve given them multiple tries and they don’t respond, take forever, and don’t care about quality

Top shelf products and fast delivery and good customer service

Great shop friendly and fast. Thank you for all the awesome service