Trilogy Wellness of Maryland

I’ve been coming here for a while. Things have never run super smoothly, but I usually came during the day and paid cash, so I didn’t have many issues. Today was a different story. I placed an order online and went to pick it up. After waiting almost 45 minutes to get inside, I found out they don’t take Apple Pay, and when I tried to pay with my credit card, I was told I couldn’t use it unless I paid through some app. Apparently, they only take debit cards directly, but I don’t feel comfortable using my debit card for something like this. The whole process was unnecessarily complicated, and I ended up walking out without my order. On top of that, the staff just seemed (overworked and underpaid) tired and uninterested, like they really didn’t want to be there. Waiting that long just to deal with people who don’t seem to care wasn’t worth it. The management really needs to step up. They should simplify their payment options—get Apple Pay, let people use credit cards, or at least explain how payment works before someone waits in line for almost an hour. Unfortunately, after this experience, I might come back just to cash in my rewards, but that’s it. What I was trying to say is this: when things are this busy—when the entire waiting room is packed with no seats, the parking lot is so full people are triple parking and blocking each other in, and you can’t even drive through—there should be a system in place to handle the chaos. There needs to be an employee outside greeting people and managing the situation: “Hi, how are you paying today? Cash? Great, no problem. Credit card? Just a heads-up, you’ll need to use the app since that’s the only way we accept credit cards.” This simple step would save so much time and frustration for everyone. It’s clear there’s no leadership or effort to make things run smoothly, and it’s disappointing to see such a lack of care for customers.

I've been shopping here since it opened, and never had too big of an issue with it but today they refused to exchange a full disposable vape in original packaging with receipt because he said I couldn't stand there and prove it doesn't work. I spent hours yesterday after I purchased it trying to hit it, it worked a couple times and then it wouldn't work, then I got a puff, then I couldn't at all... anyway the manager Cam said he refused to do an exchange, and the "manager in the back" that wouldn't come face me allegedly wouldn't do the return either without seeing it or talking to me. He just stood there and said I'm supposed to stand there in the lobby and hit the vape to prove it doesn't work before driving to pick up my daughter, because he was able to blow smoke backwards through it so I must be lying. I didn't give them my business and then make a special trip there just for this defective item to deal with this. Don't shop there they treat you like an idiot and refuse to help you if something doesn't work (at least now they don't, they've exchanged for me in the past), and then she wouldn't give me the manager's name over the phone, it took 10 minutes to get an answer on the phone as to who I dealt with and where the return policy is, what a waste of time and money.

Excellent quality and prices. Medical priority/pick-up service spotty - not available/working this morning.

There insane menu is as potent as there high-end products! The staff have a near perfect blend of professionalism and personability which helps me find my comfort zone. If you need to save a couple dollars you certainly can as they never price gouge and give literally have the best deals ever. Stay in touch with their App! and look at their deals first to save money or just go ahead and get entranced into giving them your whole bank account for the best dispensary product/ experience ever. I always save my points for 'rainy' days like last week I didn't get paid and got two different half grams with my excess points... So literally got a free gram of concentrate for only 500 points like once you use their system You will see how amazing this place is. LOVE AND LIVE LIFE @ TRILOGY :) - Alex Husson

Alex was absolutely awesome! Great budtender and great service!

Darius waited on me and was patient, kind, and knowledgeable. There was an issue with the system and Sola graciously stepped in to help out and I can’t say THANK YOU enough. As someone who suffers from anxiety, anything can overwhelm me and Darius and Sola made me feel like I was with friends and I can’t say thank you enough! Customer service is always on point and yes I’m a regular thanks to these wonderful gentlemen!

Here's a draft: --- **★☆☆☆☆ — Stay Away** I don't know where to begin. The staff at Trilogy Wellness were dismissive from the moment I walked in — zero interest in answering questions, zero product knowledge, and a general attitude that made it clear customers were an inconvenience rather than the point. The products were another story entirely. Stale flower that crumbled to dust, and — I'm not exaggerating — gummies with visible mold. I brought them back expecting a straightforward exchange or refund, and was essentially told that wasn't their problem. No apology, no accountability, just a hard no delivered with the same indifference I'd experienced on day one. This is a legal, regulated industry. Consumers deserve basic protections and basic respect. Trilogy Wellness of Maryland offered neither. There are too many good dispensaries in this state to waste your time or money here. **Do not recommend.**

Overall I do like this place. There are definitely ways to improve though. Several times I have placed online orders and something was out of stock. Very disappointing. Today I was excited to try a CBD freeze roller. I placed my order this morning. I did not get a “your order is ready to pick up” until 3 1/2 hours after I placed my order (which was bad in itself) but when I went to pick it up the roller was not in stock. Was not asked if I wanted a smaller size or anything either. Still up on the website for others to order though. This place does have friendly staff for the most part and good prices, but I really wish things I order would be in stock like the site says it is. I get that it happens, but it has happened a few times.

I truly love this store. Great selection of concentrates for a price that’s almost always discounted. You really can’t beat the curbside service. Staff have been awesome every time, always friendly and the service is very fast. Parking can be an issue at times, but I avoid that and plan visits to go during less busy times. Have never had issues. The rewards points are great and can build fast if you smoke a lot. Just use them before the end of the year, they do expire year-end. I strongly recommend Trilogy if you’re looking for a consistently on-point dispensary.

The budtenders at the Ellicott City Trilogy are friendly, knowledgeable, and personable. I never feel rushed or like they're trying to sell me something I don't want or need, but it's true that they don't want me to go away without something I'll later want. The only (ONLY!!) problem I've ever had there was parking. Sometimes you're so busy that there isn't a parking spot, but of course that's nobody's fault and in a very few minutes the lot is sure to be clear and a space open up. I really appreciate that it's pet friendly, even though I don't have a dog right now.

I arrived early on a Saturday afternoon. I used the QR code to check in, instead of going to the counter. After taking my seat (and receiving a text that I was 7th in line), I observed other patrons come in and go to the counter directly without fiddling with the QR code. When my name was called, I still had to go to the counter to confirm my ID, then I was admitted to the sales room. Everything went smoothly. The staff was engaging, swift and courteous. My only question is why I was encouraged (by a sign) to use a QR code to check in, if I still had to check in with the clerk in the window. I mean, pick one: QR or window. Next time, I'll just get in the window line like everyone else.

Overall it’s a wonderful dispensary with great people. Definitely worth checking it out. I’ve been going for years!! And will continue. But since I was asked………. My last 3 online orders have been messed up. Wrong items like budder instead of sugar or disposables over just the cart or just plain wrong product/strain. As a med patient that sends my caregiver very often to pick up for me it’s a little frustrating. Most times it’s already bagged up and can’t be held to check out until after the purchase. I live about 40 mins away. So going back to make a return is not always an option. I order based off of thc and terp profiles. I don’t get relief from all strains and profiles. So when you get the wrong thing it sux. With that said the rest of my orders over the last few years have been fine and management has addressed it very professionally and been extremely understanding. Also has compensated me for my hassle. Bud tenders are friendly and most are knowledgeable. Management is good and they have great product at good prices. I would just triple check pre orders to make sure they are correct. Im sure it’s just a rough spell. Other than the recent experiences this is one of the best places you’ll find for price/product selection/atmosphere.

I placed order online for Snoop Dogg OG from SunMed. It was advertising that the terpenes: were 4.20% with the three main terpenes: being “Total Terpenes:4.20% Top Terpenes: Caryophyllene: 1.53% | Limonene: 0.73% | Myrcene: 0.76%” I drove 45 minutes to this location and checked in via curbside pick up. The gentleman came out to my car and told me the total was more than expected even though I had a price already given to me via placing an online order they tried to charge me $50 more. So I had to show them my online order receipt, just to make sure I got the price that they quoted me. After that situation was taken care of they brought my medical cannabis to me and gave me the original price that I was quoted. After driving away, I decided to look at what they gave me and realize it was not what I ordered. The THCA and terpenes was different. I tend to stay away from Snoop Dogg OG batches where the second highest terpenes is limonene. Due to giving me more of an anxious feeling. I prefer the second to be the B-Myrcene or balanced with the limonene. This seems to work best for me, that’s why I was interested in this product and I drove 45 minutes. So once I realize this is not what I ordered I went back to the store to ask for a refund. Unfortunately, they told me they were unable to give me a refund and I was stuck with this medicine I did not order. They offered me a coupon to discount more products that I am not interested in. And did not have any money to buy anything else because they would not refund me on this purchase. I would prefer not to have to do this, but I feel that is necessary to stand up and bring things to someone attention. I hope that at most that they will be able to find a way to resolve this issue that I am experiencing and at least make sure they update their pages appropriately so that way no one is being taken advantage by buying something that they don’t want and cannot exchange it for their money back. 🤦‍♂️

I went in for penny Tuesday. If I didn't look at my receipt I would of been paying $5.01 for the penny item. I went Bain to get my refund and the manager on duty (young woman with the nose rings) gave me a hard time about my refund. That was the last time they get my money. Pay attention to your receipt. They do not know how to to be honest at Trilogy!

Trilogy Wellness of Maryland offers a top-notch experience with great prices and a friendly, knowledgeable staff that makes every visit enjoyable. The dispensary has a clean, inviting environment that feels welcoming and professional. Their wide selection of quality products caters to all preferences, whether you’re a seasoned user or new to cannabis. The team’s dedication to customer service sets them apart, making it easy to find exactly what you need. Highly recommend for an excellent experience!

I don’t understand I how I placed a on-line order and receive text my order is ready for pick up. Get to the store within 20 minutes and SIT in waiting room for 30 minutes. Suggestion, there should be one designated person handling on-line orders. Don’t give me that BS that medical users gets first priority. You had at least five people in the back

This was my second time visiting Trilogy Wellness and this experience was amazing! First one I happened to go during their busy time, but this visit was so chill! I was able to go back right away and the process of picking up my order was very smooth and hassle free! I loved talking to the bud tender about the strain I got and a couple of our mutual favorites. The selection of products they have is amazing! I’ve always been able to find what strain I’m looking for. The other dispo I always go to doesn’t have a huge selection, I just kept going because it was familiar. Trilogy is now my go to dispo!

Their prices have become more competitive and their sales are awesome. The only thing that is kind of a bummer is the check in process. They make you pay $0.02 to have “express service” with your pre-order. Don’t bother selecting it because it doesn’t really exist. You are put in the queue with literally everyone (including those who didn’t even pre-order). My 2nd thing with the check in process is that they are literally the only dispensary that you can “self-check in”. Again, i absolutely love that feature but that doesn’t really exit either. On two separate visits I used this option because the line was 7-8 people deep. I was sent a text that I was “1st in line”. The staff doing check ins are not keeping up with those who self check in so they won’t even realize you already checked in until the line is cleared. You will quickly see that your wait time was the same as standing in line. I will say that I continue to shop here mostly because of the awesome deals and the staff are so damn friendly. They’ve always done their best to accommodate me when I’ve mentioned my unfavorable check in experiences. Because of this…they’ve earned my business forever! I still highly recommend you shop there. They actually know me by name and make me feel at home each visit!

The new receptionist is very nice. I always have a good experience at Trilogy. I forgot to get the name of the lady who waited on me, but she was at the second register as you come in the selling area and had blondish-greyish hair, very sweet and very helpful.

There are so many dispensaries but this is my favorite one!!! I absolutely love the people and the atmosphere not to mention I get the best products. Trilogy family ❤️ I visit every other day.

Sola has helped me a number of times and he’s friendly, efficient and makes it more than just a transactional encounter! Prices, regular discounts and Great selection make it my favourite dispensary! And a Great Big thank you for your complete write ups on each item on your menu!!

So this was my second time coming to Trilogy. The first time I went, Jasmine helped me and it was great. I went today with my husband and the experience was even better. Jasmine helped me again and her knowledge and professionalism was wonderful. I had a few questions cos I’m new to this stuff and she was top notch. Great experience overall. Thanks to all who work there. Everyone is super friendly ❤️

I come here fairly regularly, and while it’s usually a breezy process, today Erika was my budtender and she was incredible! I’d definitely recommend shopping at Trilogy, and you’re in great hands with Erika.

I loved my experience at Trilogy! Ordered online and picked up, there is still a little bit of a wait but I didn’t mind. While I was waiting, I discovered a new product that I’m going to try! 😂 and I’m loving what I bought so far. Great selection! 👍👍