I have been going to the Trulieve in Dania Beach FL for the last 5mo (since I got my medical marijuana card) I have used other dispensaries only a few times. I spend $1,200-$1,500 every month at this dispensary mostly on concentrates like truclear, shatter, wax, and crumble and also on edibles I love their trugels. My experience has progressively gotten worse since I started shopping at this dispensary. I usually place my orders online for pick-up which is supposed to make things faster- it does not at this dispensary. My wait time is between 1-2hrs. When I get to the back to get my order they tell they do not have the items to fill my order that the online stock is not actually there and is not updated. It does not matter what time I got to the dispensary or when I pre-order pre-ground or minis they are always out of stock. Unless I get the "right" budtender then they will go and get it for me. I have been told no they do not have the item to fill my pre-order and I have sent my husband in to ask for the same item with no pre-order and they sell it to him and visa-versa. It all depends on the budtender you get. I spend alot of money at this dispensary, I tip my budtenders well (when I actually get what I want) and I like the products but I am sick of the clique nature of the dispensary (you have to be friendly with the right tenders to get your products). I really don't like to complain but I wish the owner would correct these issues because I like their products but I am fed-up with the staff. The man who works the front-desk in the evening is the biggest @sshole I have ever had to deal with at a place I spending money and he is dishonest- I have watched him tell some people the wait is 1 hr and then the next person who walks in he says it's a 2hr wait and he admits he did it so they would leave. He has told me when I am checking it that the pre-ground or minis are sold out and when I get to the back they are still in stock- he literally tries to get people to leave. I can not count how many times I have walked-in checked-in at the front desk but he didn't actually check me in and after my 1 hr wait I ask him how much longer and he is like oh, I didn't check you in. Bottom-line- there are 2 good budtenders I have had and their names are Ben and Juan. The rest of the staff are either lack-luster or straight up dicks. I am taking my $1,500 per month business somewhere else that has staff trained in customer-service with no cliques and updated stock online so when I pre-order my order is there when I go to pick it up. It is not nice waiting 1-2hrs to pick-up a pre-order to be told they don't have the items.
