Trulieve - Dadeland

It was my first time going to A dispensary and they were really helpful. There was a really nice guy in the front named Troy who helped with my prescription while suggesting some pretty fire bud and wax I definitely will be coming here to get my medicine from now on.

👌☝️👍

If it’s not one thing with Trulieve, it’s another. I’ve ordered delivery, as well as pick up in dadeland. First, their inventory is always incorrect. For every order I’ve made, I’ve received a phone call informing me one or all items are no longer in stock. This happened yesterday for a pickup in Dadeland as well. Finally, their delivery service is the absolute worst. They don’t call and just show up, they don’t show up at all AND don’t call to tell you they aren’t coming, they show up with the wrong product, or simply show up with one item. Additionally, their customer service is not designed to assist you with delivery problems, only to take orders. So when you have delivery problems, they can only take a message for the delivery location. I’ve had to escalate every delivery problem I’ve had to a supervisor. But be prepared to be on hold approximately 10 minutes.

Placed an order online ahead of time and was told it was ready for pickup. Great. After I drive 1 hour to the location on a really busy work day to quickly pick up my preorder (which was confirmed by email that it was ready) they tell me at the door that’s it’s another “hour or so wait.” Seriously? If there is going to be an extra long delay why wasn’t I notified before making a two hour drive back and forth to this store? Why did my email order say “completed and ready for pickup?” Not everyone has hours to waste on a weekday to wait for product, which is why I selected the preorder option in the first place. And after I informed customer service about this incident where I had to leave without product because I didn’t have time to wait another hour, I was simply told to “order delivery” instead. I do not recommend this company for the disorder, lack of communication, & “could care less” attitude they have for paying customers.

There's always some kind of promotion going on, which means savings for you. New customer discounts, daily deals, etc. make Trulieve attractive, but their high-quality products keep me coming back for more. Check the online inventory at your location just before it open and reserve your products, then pick them up within 24 hours at your convenience. You gotta love it.

Not long ago I went for 2nd time to this store and Marilyn was extremely helpful . I was trying to find the right combination, when Marilyn got it, explained what she was suggesting, and actually is working!! She found MY formula, which I'm grateful for. Since I am new as a paciente I appreciate when persons like her, don't look to be in a rush, and really pay attention. She was nice, gentle and super professional. She is also another reason why I go there.

Stop supporting Sunshine Cannabullies.

I love the knowledgeable staff who really cares to get the right products. I felt engaged and taken care of through all my interactions. Fern is awesome help!

This is the second location I visit, first visit at a Trulieve was the Miami Gardens location, not a pleasant experience, Esteban could not offer any information, or fully answer my questions, I felt rushed during the entire visit. Fortunately the staff at Dadeland location is knowledgeable and friendly, the moment you walk in, they were truly connect with the patient. Great customer service.

I love Dadeland Trulieve and the atmosphere the employees inspire and the fact that the people behind the counters seem to express genuine empathy for their clients, makes the trip there worth the pain and discomfort of sitting in a car and in a waiting room. This location is my favorite, I have tried other Trulieve's around my area, but the atmosphere and environments are not as amicable as Dadeland's team. I had the pleasure of being helped today by Samantha R. My husband and I were handed off to her by another associate due to a disagreement in terms of discounts. Upon being brought from the back, she immediately acknowledged us and smiled brightly, already I was put at ease. As she asked us to explain the question that had confused her coworker, she maintained eye contact and even corrected her coworker on a detail on the discounts that can be used. Said coworker left Samantha R. in a huff. Meanwhile, Samantha R., kept her composure as professional as possible, left on her own, Samantha R. utilized open ended questions to find out exactly how to modify my orders, as well as immense empathy to counter her co-worker's combative tone and walking off on a customer. Then, after all that, Samantha R. continued to go over and beyond for my husband and I. Providing us with the utmost patience we needed, in order to figure out what we could afford on our budget, and which of the products would I benefit from most. She even assisted us to make another order for tomorrow, allowing me time to gather more funds, because of a new strain in flower that is supposed to be great for me RA, nerve damage, and Fibro. Thank you Samantha R. so much for your patience, empathy, and professionalism. It will always be greatly appreciated.

Samantha was really helpful

If this place was bad with dealing with a lot of customers it is 10 times worse now. Spent an hour on the phone, got hung up on and chat feature did not yield even an answer.

Just got some sherbet minis today, what a great deal!! Smells great and smokes awesome!!

Great location

I shop at this location frequently, it's conveniently close to my house and other dispensaries. Trulieve Dadeland is my "go-to" dispensary, they always have a good selection of flower and vape cartridges available. The staff is very friendly and knowledgeable about their products. My only suggestion would be that they keep a stock of permanent strains in their inventory. I love that they rotate strains so we get to experience different ones, but some staples that are always available would be great.

Great store

Oops I wrote this review regarding a different location, but it should have gone here, which is Dadeland. I absolutely love this location. I was there yesterday for the Black Friday sale and Marilyn was dispensary specialist. She was sooo wonderful, I totally loved her energy and smile. She took the time to answer all my questions and even looked up past purchases so I could get the same product I did back in July. I felt completely comfortable asking her questions regarding the appropriate product for my needs. This is the only location I have ever been because the reception area and staff are always spot on. There really is no reason to go elsewhere. Marilyn continued to deliver excellence, which is what I've come to expect from this location. :) Thank you all for being so wonderful, wishing you all a very joyous and safe holiday season!!! :)

Marilyn assisted me with my transaction Trucrmbl Indica skywalker og I have a session when I’m done riding my mountain bike or walking......I’m good to go Sgt Rick Garcia Ret USA It don’t mean nothing drive on

Location is great staff is wonderful, however why does Trulieve continue to not display their strains with pictures and details of the flower products?!!!

Always a strain available for flower no matter your preference.

This location has a awesome staff and products. I'm always able to get my online order filled without any problems.

Always friendly fast service, staff is knowledgeable and Fernando R. Was willing to talk about the products.

Great atmosphere . Awesome customer service, I was attended by Claudia Yerson who was awesome in helping me out. Thank you

They was nice n helpful wit my questions great service 🔥 quality definitely comin back to shop