Trulieve - St. Augustine

The Trulieve products I have sampled are admirable in terms of quality—expensive, but par for the region. Email went out to customers of other Trulieve stores to invite them to the grand opening of the St. Augustine store on 1/14. They advertised 25% off for this day only & swag giveaways. I arrived a half hour after opening; the line was already out the door—very few seats in the tiny waiting room—and the wait was 1 & 1/2 to 2 hours, but they were offering to take MJID cards & slide you into the queue when you returned a couple hours later. I returned 2 1/2 hours later & waited about half an hour. They were out of one of the Trulieve standard products & offered no rain check on the discount. The so-called swag was a polyester tee-shirt; apparently they expect to bilk you further for coffee mugs or hats. Trulieve is the Starbucks of the medical MJ industry: The tip jars on the counters let you know the wait staff are just like baristas, low-paid and trained by Trulieve, not experts of any kind in the field of medical MJ. Everyone is pleasant and intends to be helpful, but if you need authoritative, reliable guidance about the specific, effective medical uses of MJ, Trulieve’s salespeople are very limited. That aside, this grand opening did not show the new store in a positive light. The Palm Coast store is much better set up to handle the volume of customers grumbling in St. Augustine today.

I think you guys are awesome professional keep it up Celia VanCamp 😎

I did not dislike anything. The gran opening of the new store in st augustine was amazing. My tender Matt capp was amazing he was super sweet and informative. I enjoy the atmosphere and good conversation

I stopped going to Trulieve about 7 months ago because every time that I have gone there they make you wait. I figured since the other dispensaries were all opened that things were changed but they weren't. I ordered my product at 2 got the call at 2:30 that it was ready. Showed up and checked in at 6 and left the place without my product at 6:50. Nobody has time to waste sitting around waiting to pick up an order. Guess it's better than the last time I went. There was a 2 hour wait and I did. Looks more like a methadone clinic than a dispensary with everybody hanging around outside. The other dispensaries seem to take things a little more seriously and get you in and out. Trulieve St Augustine get your act together. You just lost another customer.

Melinda was very helpful, as has been all the other staff. I felt she was looking out for me, and as a 73 year old, I appreciate that.

Despite what many say, I adore Trulieve and this location in particular. The staff are pretty easy going and the crowd can get unruly. Kudos to them. Celeste is my favorite consultant. Excellent knowledge, well-informed and excellent service!

Best bud tenders are at this Trulieve! Every dispensary I go to is in & out. No answering questions correctly or even just being pleasant. Britney & Eric changed that today. They were so nice, informative & did it with a smile. One thing I LOVE about Trulieve(Saint Augustine, didn’t get the same CS in Jax) is their bud tenders. Best out there imo.

Everyone was friendly. Savannah waited on me. She was extremely helpful.

Coming from a state where marijuana was REC. legal to Florida is an absolute joke! EVERYTHING IS OVERPRICED!!!! I'm sorry but taking advantage of medical patients who don't know any better is just WRONG!!!! Not saying they are the only dispensary guilty but they are definitely taking the biggest advantage of everyone!!! PLEASE PEOPLE START COMPLAINING AND STOP THIS HIGHWAY ROBBERY!!!!! Go check out Liberty or Col-Care at least the prices are somewhat acceptable. SHAME ON YOU TRULIEVE!!! You will be sorry once the masses realize what pot should actually cost!!

Trulieve has quite simply the most diverse line of products head n shoulders above the rest..Trulieve in Auggie has a old friend atmosphere with very helpful staff..Been a truliever for a year and the frequency of my ailment has reduced greatly.So thankful!!FREE THE FLOWER

Visiting from Orlando and stopped in to resupply. Zachary B was very helpful and friendly. Wish this was my local dispensary.

I give this facility a standing ovation by far!!! Very informative and I was treated with the upmost respect. I give credit when it’s due and I can tell you that there products are great quality

Always helpful. Staff is very friendly. Will be here often

The second I walk in I feel like I'm at my second home. There's Russ and Ashley ready to take my card and sign me in. Handing me a menu and of course you do an amazing job updating me on new products and store openings you guys are always smiling. I really Love seeing you both everyday. Cody, peyton great job today and everyday. You guys are knowledgeable and kind. Megan I love working with you as well. The entire store is so we'll trained. I've never had an employee here I didn't absolutely love! Rheed, Cristi, Chelsea, Great management! They actually know me by name here. The managers ask my opinion on products. They really care about our well being and how to make things better moving forward. Why go to any other dispensary when this one has the product and your treated with the respect you deserve.

I visit the Trulieve St. Augustine dispensary often. Everyone is very welcoming. Most recently I had Brittany W. as a budtender/associate. I was looking for help with sleep and pain and Brittany W. Was very helpful suggesting products which might be of assistance, in a friendly and professional manner. I hope to have Brittany W as my clerk in the future! Thanks for all of your help.

Eric is the man! Staff was awesome as usual. I’ll be back!!

Amazing location great decorated very professional. Best quality products

Best Trulieve around !

I love the friendly staff and even enjoy conversations I have while waiting with other patients! Christina, Madison, John and the rest of the crew simply ROCK!

Overall, Trulieve is challenging. However, on a positive, rep Eric is amazing, excellent customer service every time I visit. If I ran a business, he's the only there that I'd gladly hire.

St. Aug Trulieve is top tier compared to the others I’ve visited. Always friendly , inviting and well informative. This is my go to for my medication , and will continue to be. Great job guys !

clean, neat, very professional. first time. every one was very nice. Chelsea was exceptional and thorough with her explanations. overall a great experience.

It was my first visit to this dispensary and found everyone to be very friendly and helpful. I have to say Meghan S. was very knowledgeable and helped steer me in the right direction.

This was my first dispensary trip, but I was pleased with the Saint Augustine store. The staff were nice and helpful. I got what I wanted and gained some knowledge about a few other products.