URB Cannabis - Monroe (REC)

Urb claims to price match any current deals from other dispensaries (excluding flower) as long as they have the same brand. I've been going to Urb for a long time and they're the only dispensary I’ve been to with a price match policy. Well I found a buy 1g get 5g (dabs) free deal from King of Buds. I even called and confirmed it with the other store before going into Urb. Kristian Mendez and another guy both said it it would work. They got all of them rung up and I was about to pay when Kristian decided to ask another manager. That's when (I think his name was Dustin) came over and immediately refused, saying it was “too expensive.” He wasn't willing to compromise nor offer any sort of discount or free product in place of the 5g buckets. It's really disappointing, I won't be going back to Urb any more. They don't tell you if a deal is too good, they'll refuse to honor their price match policy. If they aren't going to honor it, there's no reason to go to Urb because other places have similar pricing and actually care about customer satisfaction.

This was our first time here. Dalilah was our bud tender and was friendly and so helpful. She was beyond patient as we had numerous questions. She was knowledgeable and made our shopping easier than expected. Highly recommend URB!!

BEWARE: I was taken for nearly $200 by this dispensary. You would call this theft, in all other circumstances. I was once a big advocate for URB, I was happy with the quality product that they provided, and their customer service. That changed when I made a pre-order, arrived and purchased additional products with my order, and started home. I arrived home after a 1.5 hour drive and opened my products. I was upset when I realized that my purchase of nearly $200 in one particular strain was actually around $20 in shake, but off of the same product. I called immediately and spoke to a manager, who apologized profusely and said, please come back and we will gladly replace the product. I asked if I should send pictures, or save the product for proof, upon return. He said he was sorry and didn't want to inconvenience me any further. I made certain to mention it would be some time before I could return, and was told that the offer would not expire. I recently made my way there again, looking forward to resolving the matter. I was told that the computer did in fact indicate the problem, BUT that manager was no longer employed with the company, and they wouldn't be replacing the product, but I could get 15% off my next purchase. I was upset, but continued to try and pursue the issue politely. I was told by the new manager that it was too generous of an offer from the old manager and they couldn't afford to lose out on that much product, that I should have returned sooner, that I should pay more attention to my orders, and was insulted on the product I chose initially. I tried to explain that I was out quite a bit of money on the matter and wouldn't be returning, and was told that it was fine (with a smile). I figured it was best to call and try to speak with someone who was above this individual, before I came here to leave a review, but after 3 attempts to reach out to the company's GM, received no return calls. I'd say it's pretty easy to tell that they don't care about service, honesty, integrity, or customer care. So, BEWARE! There are too many good dispensaries in Monroe to be spending your money at a bad one.

Every bud tender that has waited on me has been extremely helpful and friendly. I love the atmosphere evertime I enter , the vibe is chill.

Went back to urb Monroe today first thay really didt have nothin as far as products especially as far as jeeters so I had to get the only xl thay had and it was the old ones and she tried charging me full price for them and when I tried to explain it to her that first thay where the old ones and 2 it was 50% off so why was I getting charged full price and when she had to go check with her manager she got so angry with me that even the bud tender that was working next to her kept apologizing to me and kept saying to me that she didt know what her problem was and even the paper that has the sales on it even said it and she didt know why she was treating me like that I believe her name was Amber what a stuck up u know what she thinks she’s so hot and believe she far from it she needs to take a class on how to treat people but that’s the kinda people thay hire at urb Monroe

Was a great place

Great experience 😃

I love coming here. Never have to wait for long. Everyone budtender I had has been so helpful and knowledgeable about the products. Overall great vibe

Their new buffalo location is massive with great deals and selections and friendly helpful staff!

High, I love coming to your store,my second time there Nicole was very helpful and also informed me about the specials! Everyone is so very sweet? I LOVE Y'ALL! 😄✌️🤟❤️

The service here is great and my bud tender Marques be looking out foreal foreal

Ace has an awesome personality and the overall service is great!!

I love this place!

great place and save your receipt

I’m shopping with Dalton at the New Buffalo store. 10/10 as he helped us find everything we needed! I love this place

I love this place so much!

Best deals and product around anywhere.

Every Time I come There Every One treats Me Like Family Always Very Helpful & They Always Get My Orders Rite. I Love Coming There It's The Best in The World & I'm Always Coming There.Thank You Guys For Every Thing. Respectfully Connie Chaney.

Multiple items out of stock, even though they say they are available on the list inside the store. (I wanted one specific strain that was on the website, but it was out of stock when I got there) They tell me this is because they are busy, but I know it's an issue with their online/inventory systems. I used to order online but there is no point, since the website frequently lists items as "in-stock" or will be a different price when you get to the store. I feel bad for the bud tenders who are just trying to do their job, but are unable to because of things outside of their control. I can tell they are frustrated as well.

I have been going to urb since they opened. I stop buy flowers from there because I don't like pre bagged flowers that is always dry. I continued to buy my rosin from there always a good selection. I had been seeing the buds in a jar so this week I decided to check it out looked at a couple and decided on one order a ½ oz. Got 4 ⅛oz prebagged dry as a biscuit And all smalls. With a bad perfume taste.... not cool. I will still get my rosin there. But my flowers will be bought somewhere else.

I am always helped at the door with a smile and a good greeting. I am quickly taken to the products I asked about and given lots of knowledge about things because I have anxiety issues and cannot smoke just any marijuana, so there are only a few kinds that work for my condition. I am always helped with people of great knowledge. I also want to give a shout out to Hannah B. Or being a good cashier and getting me extra things even at the cash out register. She was very helpful sweet and nice. I'll continue going to URB in the future.

This is my favorite dispo in Michigan, I've been going for over a year now. They seem to have the lowest prices on everything and if they don't, they do price match of you can show them a cheaper price in the area. The bud tenders are akways so nice but there's a handful of particularly good ones. My favorite is Lex and I don't just say that to for any kind of incentive, she is genuinely on of the sweetest people I've met period. She treats me like a friend, remembers my name, she's helped cover the change for me before and always says hi if she sees me whether or not she's my budtender that time. Everyone should be as sweet a person as her. ❤️

Best place in Monroe bud tenders always nice

It's an awesome experience. Every time I come. From the moment I walk on the door until the moment I walk out. Everybody is so polite always helps me pick out what I'm looking for. They take the time to answer all of my questions. this is the only dispensary I go to. The prices are fantastic!