Verilife - East Syracuse (Med)

Verilife does not care at all about their medical patients. I was there today and they had 2 registers open for adult use and only one open for medical use. There were 3 people in the medical line and 3 in the adult use and they helped them and 3 other customers as we just waited. I’m there because I’m in pain and I’m waiting longer than the people who are there that are young and healthy. I asked about this issue and was told that that’s been brought up before and management doesn’t care. This has happened before to me there but it won’t happen again. Very frustrating!!

I found a savings loophole in their system and immediately told them and they didn’t hire me on the spot lol 😂

Prices have now went from 40-50$ for a gram of concentrate. There livwell ounces were at one point 120-150 there now 170 no matter what and 120 a half now wtf!! This move to east Syracuse seemed to just make more over medical users into paying just as much if not more than recreational users. Medical for verilife is trash now !! TJs in Liverpool does better prices than the main suppliers. Even the Curaleaf charges 50 an eighth and TJs does 33$. Make this all make sense to me please

Disappointed. As a medical patient, I bought a Rhythm vape expecting the smooth pull and big clouds they advertise. Instead, it irritated my throat and made me cough. For over $80, it didn’t even come with a charger. When I brought this up, the manager at Dewitt Verilife didn’t seem to think I was wronged. Not worth it in my experience. Etain has the best oil in my experiences.

A MEDICAL FACILITY that TREATS PATIENTS like CRIMINALS..!

I've been to ALL the medical dispensaries in the Syracuse area including the new non- medical ones & Verilife has them ALL beat hands down! Even though some products are the same, their attention to me & my family when we come in is priceless! They even kept my 4yo nephew company while I cashed out which was SO nice. They seem to REALLY care about their consumers & don't even mind dispensing education along with the products. I REALLY like them!!🤩👍🏾

The staff are nice, its funny to watch old people get mean over there grandma gummies, I wished they delivered…. Great price if you know how to shop, it’s usually something different on sale each week (edibles, flower, vape)

Sorry to step on the positivity here. But my last encounter with the personnel there left me permanently dissatisfied. When In this shop, you may note all of the battery hardware for sale. Beware: The store policy is for NO refunds and NO replacements. NO RETURNS ARE ALLOWED. (I was told that one must take the time to appeal to the manufacturer for satisfaction, a rather disagreeable circumstance.) A month ago, I purchased a $30 Core battery that lasted only a few days, and I returned it to the store for refund or replacement almost immediately. The female counter person informed me of the above. When I asked to speak to the manager, I was confronted with a rather churlish male who reinforced this UNADVERTISED store policy. I dropped the hardware and left the store never to return. I believe this surprise policy is false advertising by omission. (This was the second battery purchased at Liverpool that failed me, but I had lost the receipt so that I did not ask for compensation. ) Beware the deceptive merchandizing at Verilife Liverpool.

Listed one strain on a sale price online. Charged more than double upon arrival. Had to switch strains due to "marketing error". Bought five carts...four worked perfectly, one did not due to a bad coil. To prove the coil was bad, the employee made me try to smoke in the parking lot, despite watching me drive up to the business. Company would not exchange for exact same item despite bringing receipt, dispense info, and an untouched cart. Was told to buy their special battery to make the cart work and that is the error (I've used over 75 matter carts with my current 3 different batteries). However, they said if I do buy their special battery and it doesn't work, no refunds allowed and I'm on the hook for the cost. Don't shop here if you value customer service. Plenty of other options extremely close by...like within 2 mins of this location and they will make sure your product works. Unethical and immoral.

Verilife is the best dispensary around. The employees are all super nice and very helpful. I have read reviews that were awful. And that’s exactly it, awful. Not sure what dispensary these people went to but I’ve been going there since they opened. They will do everything to inform you about a product, provide guidance on ways to use the products, they know their shit. They have always answered my questions Not once did they ever not be able to answer any questions or concerns about products. It’s a great experience at Verilife. Everyone is always happy and welcoming! I definitely recommend using this dispensary!!

made a pre order to be picked up at 4:00 pm arrived right at 4:00 . was told I needed to wait for 30-45 mins for order. waited till 4:45 still had 7 people ahead of me. told them I could not wait any longer due to pain from standing response was just " ok" . No apology

I order my flower based on THC mg because I have a high tolerance to THC but very low to my lungs! I ordered PSH, BLD, and GGL by Matter, all which were no less than 17 mg of THC. I ordered almost 1K worth! Once I got home, I realized the THC milligrams for ALL of them are 4.6 mg! I’m pretty disappointed with this as I have issues inhaling the smoke. Now, I’ll have to inhale more smoke so that I can achieve my mental height! I am a retired vet with CPTSD and this really helps me! Once I smoke it, I’ll let you know what’s up. I think their systems are misleading, close to false advertisement. I wouldn’t have selected that brand if the information was accurate on the website. Other than that, they are super amazing! Always in the best moods with excellent customer service! Just pay close attention to what you’re ordering compared to what you’re getting.

Horrible dispensary filled with employees trained to trick you into spending as much as possible. First I called and asked if I can pay with debit card, of course they forgot to tell me there’s a 3$ fee because they have a screw the customer and profit at all costs mentality. Then when I get here (by bus btw because I don’t have a car and this satanic dispensary evilly,abruptly and callously ended delivery with no warning to the customers so I could get one last delivery and I’d never be in this mess) I ask ‘which 18% strains are on sale’ I buy 3 ounces of weed but when I check my receipt I find out the demonic people have scammed me into buying 1/2 an ounce of weed not on sale thus robbing of $90 with no fix as I am on the bus. Using their screw the customer hook them to our product mentality instead of righting their wrong they only gave me store credit instead of a refund so I now have to decide whether I want to let this scam dispensary rob me or make another 3 hour commute just to get 90$ worth of weed, lose lose situation for me but I didn’t know if you do not heed my warning and get your medical marijuana at med men instead you have only yourself to blame i rue the day I decided to take the bus to Verilife I was robbed 93$

Great staff. Very friendly. There's always deals going on, and they're very knowledgeable. Highly recommend!

Staff is great in every way. Even when they have to defend the product. I've been a user for years, of medical marihuana, and understand that NY is in the beginning stages of the business, but, the fact that they tried to up charge a so called "EXTRA STRENGTH STRAIN" is simply dissapointing and caused me not to come to this location again. From $85 to $115.... it is a pretty high surge for "tested extra strenght". Number one, what you get here in those containers is what is called "SHAKE" in states like CO and CA. is the last left from the harvesting of the flower. so it is full of tiny twigs and little stems all over. Price is already high, so to go get my usual 2 $85 strain of "shake" a week for $115 each was very dissapointing. Came in the blue top container one. Compare the quality of the Blue Cap container (branches and overly dry) to the Wooden Cap container (more fresh and not as dusty or powdery). I'm going back to my other Dispensary with much dissapointment but sure that in a few months this whole surcharge and crazy prices this and other locations are doing is going to end once competition starts popping all around NY. if you're new to this and don't mind surcharges for a so called "stronger strain" this is a great, clean place to go to. With excellent staff and great energy.

Absolute garbage. The company adulterates the product and then the employees lie about it. At one point they had decarbed the flower and sold it at an incredibly high mark up claiming to have high THC content. The first thing I did when I opened it is had it tested. It had below 3% THC - total. When I called them because they had scammed my elderly mother in law the employee said NYS law requires them to "sanitize" the cannabis. That law never existed. You do not need to "sanitize" something you plan to set in fire. But NYS law does require you to be accurate in dosing. Frankly the faster this place gets shut down the faster people in CNY can get better at home pain relief. Its a good thing I called because if I went in in person I would jave climbed over the desk. If you make your pennies by tricking the sick and elderly you deserve the hottest ring of hell.

Is is a very friendly environment, clean and tidy and welcome. And the employees are very kind and helpful as well.. but.. everyone who comes here has a card it’s the law we are here for a medication that helps us to everyday tasks, or some are in serious pain, I say this because the product you are paying for ex. a 85$ bottle of ground flower, shouldn’t be shake, shouldn’t be filled with stems, and most of all it shouldn’t be weak. It should do what its purpose is meant for. This people’s medication, I understand if some people need less potent medicine, but it should not cost over a hundred dollars to get a couple grams of decent ground flower. When in reality if someone is in serious pain and need they will find alternative methods of finding the medicine they need, legally or otherwise. And it’s sad bc it’s the whole point of having a license so that you don’t have to go through 3rd parties. Some price adjustments are definitely needed, I could understand 85$ for extra strength, but charging over 100$ for only a few grams is not right.

The brand “matter” is the stores personal brand of products. The flower is absolutely horrible. From a long time cannabis user, I can’t believe you guys sell that as medical marijuana. I’ve tried every strain of their whole flower, and have been not only dissapointed but grossed out. The smell and taste of the flower is awful. You can tell this whole operation is being neglected. Now you are trying to push only that brand and won’t carry whole flower from Curaleaf which is consistently great every time. Will be shopping at MedMen from now on. Prices are better too

The employees seem to be pretty reputable. Everyone seems nice.. anyways, I think they made the carts from 1.0 to a .5 of a gram. (A while ago) And still charging $75. That’s insane. Doesn’t last as long. I also wish there were more options in terms of edibles. The chewable tablets are extremely bitter. And are gross quite frankly. The ground flower only comes in 3.5 grams and I’m not even sure if that’s accurate as I don’t have a scale.. I wish you could buy bigger quantities. This sucks for Immunocompromised patients like myself. Doing a pick up order is pointless also, they make you go in the back and sit down and wait just as you would if you walked in. I miss their Keurig machine that had but got rid of d/t covid. Always was a nice touch

I understand this is a for-profit business, but this dispensary does not care one iota for medical patients. Very clear they got in to the space to profit on the recreational aspect of this once it opens up. Zero care for medical patients when they have an issue with their medicine. If you have an issue and you're a medical patient, they say good luck and do nothing to help. Could not recommend this place less. They will be great when they sell product like a liquor store, but if you're like me and am a medical patient go to a place that actually cares about you feeling well. If you buy medicine and it doesn't properly function you will not be recompensated for their error. Flower only from this company as they are dishonest.

I chose Verilife as my first stop after receiving my MMP card simply because of it’s location being convenient. I am completely new to all the program has to offer, and even though I did plenty of my own research ahead of time, I knew I’d still require quite a bit of assistance during my first visit. From the moment I entered, I felt comfortable and among helpful, friendly people- staff and patients included =) That alone helped ease my anxiety a great deal. I noticed a lot of activity among the staff- constant hustle and movement, working with clients. My wait wasn’t long at all (< 10 mins) when Tom came to get me and lead me back to his desk. He was simply outstanding with me and I can’t say enough about his customer service skills! He is super knowledgeable, professional & friendly. He explained the menu thoroughly, as well as my individual eligibility. He never made me feel rushed during our time and answered all my questions (and there was a lot!) as he helped guide me along to help me put together a small beneficial starter supply of items to begin treatment. I went from feeling inexperienced and intimidated before my visit to feeling surprisingly confident and enthusiastic to begin my new journey just after this one encounter. I’m so happy I chose Verilife for my initial dispensary experience! Thank you so very much for all you do!

I love Verilife. I love that they deliver and price match. I understand prices are high, but that is my only complaint. They know me when I go in. They are super nice, knowledgeable, and it is very clean there. They need to get more choices of flower in. I got whole flower today and it was my favorite kind PSH. I have a high tolerance and it helped with my pain. Hopefully prices will go down soon.

Everything about the experience was wonderful. I was immediately helped as soon as the door opened. I was explained the new whole flower arrivals and informed of specials they have. I went with the buy two Matter products get one for $1.00. I went with Jack 1 and fruity og. My wife was skeptical seeing little buds but when we smoked some we were pleasantly surprised by how nice the high was. This store has good flower. I’m definitely a returning customer.

You guys have the best dispensary in the Syracuse Are, however that said... You guys have to do something about the prices. You put out new vapes that although the actual cartridge seems to pull better, the medicine is gobbled up as this is happening. What once lasted 3-4 days now is lasting 2, and that’s being generous. And $60 and eighth? That better be bud that won the Canibus cup, it’s not, and has no crystals. Do better please, for your prices and your patrons.