Verilife - North Aurora (Medical)

Great deals . Thank you Mario.

Ed was awesome at fixing an issue, he made sure I was happy..

Mario was great help, definitely going back soon.

This place sucks. Some of the ladies are rude as hell. And the location itself sucks. Hardly any deals as well. Much better locations within 5 miles..

Positive: Med parking by the entrance. Front of the house staff is friendly. Negative: the list goes on. Too long of wait time for Medical patients, they have only one register for medical and at least 3 or more for rec, making the “patients” they serve not a priority. Ordering online in advance makes no difference in speed of service. Be prepared to spend Up to 30 min picking up your oniline order. 25 min was today’s wait time for med. and they messed up the order of patients and skipped me when I was next in line. They apologized and gave me a discount of $25. However my overall experience over 2-3 months has been Consistently poor. It is painful to see all the recreational customers breeze right through And med wait so long in a small room for 10-20 min. Back of the house, final point of service experience was friendly the first few times, but since has been dry and hardly pleasant. This dispensary clearly favors rec users. They also shortened their hours of operation recently as well. I will go back to Earthmed. There is something to learn from their well organized process. Open 7 days a week, Sunday med only. Med Customer parking. Their assortment is much larger, med Customers are a priority, shopping there is Always “in and out“, 5 min max, especially if you order ahead online, They do curb side pick up too and they also give generous bonus points (their own). After every 2-3 trips you get $30 off. It’s worth a longer drive for all of their perks. Unfortunately, this was probably my last time in Aurora after only couple of months of going there. Each time I was upset with the wait time and chaotic processing of customers.

To start, I have never had a person working here treat me with nothing but the upmost respect. They are all very kind and very helpful with questions. My issue is the fact that the medical patients have to wait for an unnecessary long time. They have 5 or 6 registers in the back and only one of those is for medical. Sure we get to wait in a special room with chairs, but when I do an online order and still have to wait 30 plus minutes to pickup, there is an issue. That last few times that I have been in, there have been employees standing around in the back and registers closed. Would it be so hard to open one of those closed registers and use one of the employees that is standing around work it? In those same visits, I have seen people get there 10-15 minutes after me and still get in and out before me. On top of that, good luck getting a strain or product that you like twice. I am new to this, so I still trying to find the ones that work best; however, I have rarely been able to get the same product twice in a row. They got me hooked on a flower that was the best. They have yet to get it in again, even though the guy that recommended it, said that is where he starts all of his patients new to flower. How could that be where he starts with all of them, if they only had it once? I need consistency and speed. My pain is too great to be waiting that long.

Before January it was great. Big selection. Fast service. Now it seems rec has taken precedence over medical. Placed online order. Picked it up only 3 people in medical room and we all waited over half hour but the rec patients were going in fast. Only 1 cashier for medical but 3-4 for rec. also very limited selection for med but way more for rec. really really Unfair

the prices keep going up but the service and the variety of products offered keeps getting worse. they have a HUGE variety of edibles if that's what you want, but everything else, especially the concentrates, is extremely sparse. the lack of consistency in the stock makes it really hard if you're trying to treat a medical condition, you find something that works and they don't get it back in stock for months. Inside of the dispensary is very loud, and I did not appreciate being shouted at repeatedly by an employee from across the dispensary. I've been coming to verilife for over a year and a half and I'm just more and more disappointed every time I go. customer service wasn't too bad when I received a leaky cartridge from pts so I will give them credit for that.

I placed an online order, arrived to the store and waited over 20mins. Meanwhile, recreational customers were coming in and out. Not one person came to check on me while I waited in their medical waiting room. Unfortunately, I had to go without my meds, when I told front desk I was in a hurry she gave me back my ID’s and sent me on my way without checking to see if my stuff was ready. Extremely disappointed.

People have to realize the grass isn't always greener on the other side of the fence. before you switch dispensaries, I would recommend you compare pricing talk to patients at Dispensary you're looking at to find out the real deal. I get a privilege of being able to visit different dispensaries in the state and most of them are all the same. Complaints you here at 1 dispensary. You here at them all, all or look through the reviews. Everybody has the same kind of reviews.. Since the covid-19 pandemic verilife is had to cut their cash registers in half. So let's use real numbers. They had to eliminate 2 cash registers in the back room so six feet spacing is kept between cash registers. That is put an extra burden on them. I give these guys credit they're trying to try different things. When they don't work, they change them up pretty quick. And yes, that does really suck that all the discounts and everything went away on the first of the year. I'll agree with that and there are dispensaries that still give deals. But Illinois pretty much sucks with its medical program. for the model program As the sponsoring Senator called her bill. it is far from a model bill. What kind of state? has caregivers yet caregivers can't provide good quality organic product to their Patients because we have to buy pre-packaged. Mid Shelf cannabis on the good days. Usually it's not that good. Itll hopefully turn around in next year. Illinois has a higher consumption rate of cannabis than Washington, Oregon and California combined. Things will change hopefully sooner than later.

The only thing I don’t like about this location is The process for medical. It seems that this location focuses more on the recreational customers than the medical patients. I believe people with cancer shouldn’t have to wait well recreational customers are serviced first. They only have 1 register for medical and at least 3 to 4 for recreation. Medical Should Come First!!

I love this place and love the people even more. Always super helpful and willing to let me ask a bunch of questions while never making me feel rushed. Also a big fan of the addition of the pickup orders. However, as a medical patient who has spent thousands of dollars to find the right combination of meds that work, the current inventory is a real problem. I’d hate to go somewhere else, but may be forced to if the inventory doesn’t improve. It blows my mind that as a medical marijuana patient, the dispensary has zero flower to purchase, but I can buy a thc infused energy drink. I get supply/demand, growth of medical program and all that, but wow that’s frustrating. Really though, everything else about this place is top notch and I hope the inventory improves ASAP as my quality of life depends on it at this point.

3 months ago I would have given this place 4-5 stars. Now instead of a comforting environment with a wide range of products, and meaningful weekly deals, it’s a soulless cash grab with almost nothing available. It used to feel very healing, tranquil and compassionate. Now it feels like queuing up in 80’s era Soviet Russia for a sack of potatoes. I will say that the people still are friendly and compassionate, but the business has turned to crap.

I am a medical patient and have been a customer in Aroura for about a year. I am sorry to say that the customer service for medical patients has diminished. Ever since the recreational customers have come on board. Medical patients have been granted one register while recreational has I believe 4 or 5 registers. The personable service you used to get is gone, now instead you get rushed. On top of that they took our daily and weekly sales away.

Why they raise the price on medical veranos ?? That was recreational price now its been like that for 2 months and u guys wanna leave it on 65 like no one will notice but every other dispensary is 60?? Number 1 fail for me wont get me for 65 ..

If you’re a medical patient you know that they have had a severely limited selection for months then Jan 1 happens and I encourage any med patient to look at the rec menu clearly rec has been given priority over this dispensaries medical patients. It really is a shame most of the staff are great and knowledgeable I know it is not their fault that this decision was made at a corporate level. I would advise any med patient not to waste their time with this dispensary anymore.

As a medical patient I have spent a lot of money to finally find the rightkind of meds that work for me...Then when I finally did last month you have now run out of both...Is there any way you can get more. .. Windy City Chocolate bars....And The Brownie Pops from Shelby County Services....I've waited 2 weeks for some more to come in and nothing...I just don't understand why you can not keep these 2 popular items in stock.....Please. Help

Long time Patient, first time reviewer. I have been a patient at this location for almost 3 years now, and I just read the reviews today. Most seem accurate and the obvious one where the guy goes on and on and his personal feelings was just completely off. Which leads me to my review. The "racist black guy ", (insert eyeroll) Happens to be the first person I met at this dispensary, he sat me down explained how being a new patient worked, actually he educated me. I had lots of questions and he answered them all, didn't make me feel dumb and saw that I had anxiety over the whole process and he took his time, which I appreciated. There is nothing worse than being new to something and the person in charge of helping you is rushing and has lack of understanding. He isn't that person at all. As a matter of fact when ever I go in he always takes the time to say hi to me, and I love that, there is nothing like feeling welcomed in a place of business . The rest of the staff is great, there have been lots of new people who have come aboard in the last few months and I haven't met one who has been rude to me at all. Everyone greets me by name, (those who have been there long enough) and they even remember what I prefer to order. The place is very clean, love the music selection and they even put out a "Muchie Table" with free drinks and snacks Im talking about Cheetos and cookies ! Another example of thoughtfulness from them. The moral of my review is that you can't please everybody and there is always two points of view, I just hope that you see my review before you see the negative one. Keep Happy Keep Healthy Keep Living Toni G

Horrible inventory! Awesome staff, until recently. The new employees don’t seem to be very knowledgeable and per much stand around and talk! Online orders have gotten to an extensive wait! At one time, there was NO FLOWER, and 21 items!! Really???? I don’t know what’s going on, but it needs to change, or you will lose A LOT of customers. No disrespect, to anyone personally, but it’s gotta change. Thank you

Even though I like the staff and product, the wait that medical has seems crazy. Medical should be given priority and maybe earlier hours of beginning at 9am and have recreational wait until 10am or 11am. Could use more flower and better variety. i have been going to a different dispensary recently because they have a better selection of flower.

I enjoyed being a customer with Pharmacannis/Verilife at the North Aurora dispensary for over 3 years. The service was excellent, until you chose to make the dispensary dual medical/recreational. Me and many other patients here have expressed that it has been made clear by the way you've handled your business that your priority is on recreational customers, rather than the patients who have been loyal customers helping to build your business over the past several years. Our selection is severely reduced, and even with preorders we have to wait sometimes over an hour after it's filled to get to a register, since you've decided to give all but one register over for recreational business. We watch as 30-40 recreational customers are checked out before we're taken back. We also have to show our medical cards three times just to enter the building. I have really enjoyed your employees service, they are all very good and I will miss them. Several have stated their feedback from patients isn't considered seriously by the company. Within the next month I will be switching to a non-Verilife dispensary due to the way your company has handled the switch to recreational business. I am also planning to send a letter to the state informing them of how marijuana patients have suffered due to allowing medical dispensaries to also do business in recreational sales. Sincerely, Katherine Bell

I must have been in line waiting with the person that left the last review. There may be hope though. While the medical patients were waiting in the lobby watching rec patients get in one after another the general manager came out to tell us they opened a second medical register because the only med register was down. I asked him why the wait is so long and why the prices keep going up and why half ounces of flower are never in stock. Let's see what happens. I give credit to the GM for at least addressing some questions.

Absolutely nothing

Everyone here is nice an very helpful. I’m very disappointed with the prices going up and not a large variety of flower. Also you don’t have weekly specials or sales anymore either . Things have changed since the recreational opened up.I haven’t been to any other dispensary so I can’t really compare and give an opinion.