I thank you for your review. Your complements are much appreciated and your criticisms are well taken. While we can't do much about the size of our shop (we prefer to think of it as cozy) we are concerned that you feel unsafe and I want to assure you that our customers safety is of the highest importance. We keep the parking lot well-lit and of course there are security cameras all around and we are proud to say that we have never had any issues. If you have any suggestions for how we can improve the experience and make you feel more comfortable then we certainly would appreciate the feedback. Also, we are always seeking to improve our quality and want to offer the best of WA producers, whether it is our top shelf or our lower priced brands. Let us know if you have any grows or processors to consider. Thank you again for the great review and for the constructive criticism. Sincerely, The White Rabbit.
Thank you so much! I will pass along the compliment to Abby. We strive for all our crew to be respectful and knowledgeable - we never want to end up like the way video store clerks used to be. ;-)
Thank you for the the review. PLease know that we take all our reviews to heart in order to improve. I am, however, confused by some of the criticism.. We have limited the windows and glass in the store for safety reasons, but our shop is brightly lit and has bunnies everywhere , so I don't get the "dark atmosphere" comment. Yes we are a small shop, and yes we are a mom and pop, many consider that positive instead of a negative thing. If you looked at our selection closely then you know that we only carry boutique producer organic flower, including strains exclusive to us. We have a lot of medical patients, but as the industry has grown, so has the use of pesticides and other non-environmentally friendly techniques. So, carrying products we feel safe selling to folks with health conditions is crucial. For that reason, you cannot find a shop in the area that has a wider selection of organic weed that is grown to the highest organic standards and environmentally sustainable means possible. Thank you again for the review, but I feel you maybe should take another look. I welcome you to stop back in and let us show you what makes the difference and why we have a very dedicated following of customers who know what makes us very unique.
Sorry to hear you had that experience. Since I don't know specifically whom you are referring, we will spread the message store-wide, so many thanks for the feedback! We are always looking to improve our customer experience and we welcome the critique, even when it is hard to swallow. Of course, we don't want any customer to feel condescended so that is a major point to address immediately. Hope you will stop by again and let us prove that we took your words to heart!
Thank you so very much for your kind words Yourscottygirl! We are so happy to hear that the staff was able to help. If there is anything we can ever do to provide you with a better experience, please do not hesitate to ask. We appreciate you taking the time to come here and let us know how we are doing! Once again, thank you! Sincerely, The White Rabbit