I've been to Have A Heart in Belltown many times since it opened and IMO it's the best pot shop in town. They have a wide range of quality products at fair prices, their budtenders are knowledgeable and helpful, and their loyalty program has saved me a lot of money over the years. I worked at another pot shop for a year, and have visited several others, but none of them is as dependable as Have A Heart. Thanks for the quality service!!!
Herban Legends has a small selection, but they have some high quality products and the budtenders are usually friendly and helpful. The prices are a bit high, but they do offer discounts on occasion. For several weeks, for example, their website had an offer of 20% off all online orders. While that discount offer was still active on their website, I ordered some items online and went to pick them up later that day. When the clerk rang them up, he hit the discount button but it only deducted 10% from the total rather than the promised 20%. The total didn't seem right to me, but I thought that I had perhaps miscalculated and paid the charged amount. After walking a few steps out the door, however, I took a closer look at the receipt and realized the clerk had only given me a 10% discount, not 20% as promised inn their ad. When I went back in and politely called this to the clerk's attention, he got defensive and said it wasn't his fault that the discount came up at 10%. (I assume the discount rate had been incorrectly programmed into the computer by management.) OK, I said, no problem, as long as you correct the error and give me the promised 20% discount. The clerk, who seemed to be fairly new, didn't know how to handle that, so I asked to speak to a supervisor. The obvious thing to do was to simply void the incorrect sale and re-ring it with the proper discount, but the supervisor gave me the runaround, as if it was too much hassle to do so. At that point, I told her that it was their fault the discount was incorrectly calculated, not mine, and demanded that they give me the 20% discount as advertised. The supervisor then went into the manager's office and returned with this offer: to make up for the incorrect discount, they would sell me another item at 50% off. But I had spent enough money already (over $200.00), so I refused the offer and still demanded the discount I had originally been promised in their ad. Finally, after one more trip to the manager's office, the supervisor came out and gave me a cash refund to make up for the incorrect discount. I was finally satisfied, but I sure didn't appreciate their treating me like I was some kind of derelict off the street who was trying to rip them off when all I wanted was the discount I had been promised in the first place. So here's my advice for cannabis store owners everywhere: If you advertise a discount, you can't arbitrarily dishonor it. And don't try to make the customer pay for your mistakes. If you mess up on programming discount rates into your computer, and I am charged an incorrect amount, don't tell the me you are powerless to make it right. It took about 20 minutes for me to straighten that out when all they had to do was void the incorrect sale and re-ring it, which would have taken a few minutes. But in the end, they finally (and reluctantly) did do right by me and I appreciate it. I will continue to do business with them, but I won't forget how I was treated."
• I went to Dockside Cannabis in Sodo after a Mariners game last week and thoroughly enjoyed the experience. There was plenty of parking, and the interior was inviting, spacey (pun intended), comfortable. On top of that, the staff was very knowledgeable, friendly, and eager to help -- there were no condescending ganja snobs at this place. They patiently answered all of my questions and made me feel like they were genuinely interested in serving my best interests. On the recommendation by one of the staff -- I forget her name -- I purchased two new strains I had never tried before, and both were just what I was looking for! Definitely a different experience than I've been used to having at recreational cannabis stores. Strongly recommend!