K........s

My bud tender today was a gal named Mickey! She was polite and knowledgeable; however, I don’t feel like I was listened to! I had an online order and had read the senior get a 40% discount on OGEEZ gummy’s, I had an order placed for two of them, in addition to my Bogo super fog with no issues. However, when it came to the OGEEZ gummy’s, I was overcharged. I asked her about the 40% discount for seniors and she said oh yes, that applies! When she checked me out, She only gave me 30% off on the OGEEZ, Even after having pointed it out! I feel ripped off. And the main issue with feeling ripped off was the fact that I pointed it out to her that I should receive a 40% discount. I am a senior on disability, and every penny counts. What good are discounts online if they are not honored in the store? Even after you have pointed out to the bud, I did not know I had to babysit every step of the way to make sure I get what is due to me according to the website and policy of the store! I drive 22 miles round-trip to patronize this dispensary. I would like to get the discount I am entitled to according to the policy of the store. I will visit JARS cannabis again, But you better believe I’m gonna have to babysit every step of the way and check my receipt before leaving the store. So that’s a heads up to you all to Be sure and check your receipt and make sure you got the Discount promised. My failure was to do not check my receipt until I got home! That will not happen again at this dispensary, thanks to the wonderful service I got from Mickey, even though I pointed it out to her before hand! I will not allow her to be my budtender again! If I must use her, I will check every step of the way that policies are being followed. NOT a spectacular Experience!

Let me preface this with I am a disabled senior on a fixed income; I came for the first time here on May 2, 2025. I had not been here before as I live over 10 miles away; however, they had a great sale for a product that’s hard for me to find and that I wanted- a Bogo- plus some edibles! I used Leafly to place my order and my total before taxes was exactly where it should’ve been about $76 before taxes! I arrive to pick up my order and it was Friday so it is a little bit loud. No problem, as It was in the late afternoon, no worries… that is until it was time to pay for my online order! To begin with, they did not have the order correct they only had three out of four of the items I had ordered – though they had them in stock… It was then that I was informed that I did not place the order I know I placed and that it was not buy one get one free- here’s the best part, the reason I could not get the advertised deal was because they don’t honor the deals! I explained to the bender who is very polite my dilemma, and even showed her the advertisement online for the Bogo. at this point, I’d like to tell you about my first time Patient deal also! According to the Lee website and their in-store flyer – FTP was ‘40% off entire purchase’… that’ll last that was not to be according to their advertisement yet again! I was informed that they don’t stack discounts even though the website nor their flyer says exclusions apply or any such thing it simply states: “40% off entire purchase” for FTP- with a second and third incentives for the second and third visits (**Second visit-within 30 days of first purchase- another first for me; I’ve had a medical card since January 2013 , so I’ve been to a few dispensaries!) I asked the bartender if she would ask her manager and she did. After three or four minutes of discussing this situation, I went over and showed the manager the online advertisement for the day and their specials; who basically just told me everything the young lady did! I strongly and politely suggested to them that they would want to bring this up to their superior; as I drove over 10 miles for that particular BOGO sale and they, at the end of the interaction; 1-did not honor the Bogo, but offered 40% off my full price order; 2- Budtender and Manager both did not honor their stated FTP policy- every other dispensary I’ve had a problem/misunderstanding with HAS ALWAYS honored online advertised incentives, 3- I spent just as much but was short with that missing (2nd) $28 BOGO! So just summarize this visit: 1. Incorrect order – short one item. 2.Did not honor online advertised: prices/specials NOR First Time Patient Specials 2a- Budtender generously offered me a 40% discount to make up for that misunderstanding… Even though I was entitled to that 40% discount as an FTP-as I’ve never been there before, and I pointed that out to the Budtender and manager 3- I spent just as much money as I had planned but was short one product and the whole experience left a horrible taste in my mouth and I shall not be back there unless they have another killer sale that’s ‘on THEIR Website’ so I can be assured I will get what they advertise at the price they advertise because nothing happened the way I thought it would at the dispensary! However, they do carry a product that I sometimes have difficulty finding elsewhere. Their ONLY redeeming factor. Perhaps they cater to the young crowd…and don’t really want anyone with a 50 year cannabis par-taking career, spending money in their store! I’d like to add that I spend a decent amount of cash on my meds every month! I am a connoisseur of-flower, Live Resin vapes and edibles! The store was adequate; but had more the vibe of a busy Circle K then say a nice dispensary… Definitely for the younger crowd and I don’t feel old yet! Pretty sure I will not be a frequent flyer at this dispensary! At the very these, they should’ve honored the online advertise prices! I am a retired business owner so I have a clue. Have a great day yo