Zen Leaf - Gilbert

Let me preface this with I am a disabled senior on a fixed income; I came for the first time here on May 2, 2025. I had not been here before as I live over 10 miles away; however, they had a great sale for a product that’s hard for me to find and that I wanted- a Bogo- plus some edibles! I used Leafly to place my order and my total before taxes was exactly where it should’ve been about $76 before taxes! I arrive to pick up my order and it was Friday so it is a little bit loud. No problem, as It was in the late afternoon, no worries… that is until it was time to pay for my online order! To begin with, they did not have the order correct they only had three out of four of the items I had ordered – though they had them in stock… It was then that I was informed that I did not place the order I know I placed and that it was not buy one get one free- here’s the best part, the reason I could not get the advertised deal was because they don’t honor the deals! I explained to the bender who is very polite my dilemma, and even showed her the advertisement online for the Bogo. at this point, I’d like to tell you about my first time Patient deal also! According to the Lee website and their in-store flyer – FTP was ‘40% off entire purchase’… that’ll last that was not to be according to their advertisement yet again! I was informed that they don’t stack discounts even though the website nor their flyer says exclusions apply or any such thing it simply states: “40% off entire purchase” for FTP- with a second and third incentives for the second and third visits (**Second visit-within 30 days of first purchase- another first for me; I’ve had a medical card since January 2013 , so I’ve been to a few dispensaries!) I asked the bartender if she would ask her manager and she did. After three or four minutes of discussing this situation, I went over and showed the manager the online advertisement for the day and their specials; who basically just told me everything the young lady did! I strongly and politely suggested to them that they would want to bring this up to their superior; as I drove over 10 miles for that particular BOGO sale and they, at the end of the interaction; 1-did not honor the Bogo, but offered 40% off my full price order; 2- Budtender and Manager both did not honor their stated FTP policy- every other dispensary I’ve had a problem/misunderstanding with HAS ALWAYS honored online advertised incentives, 3- I spent just as much but was short with that missing (2nd) $28 BOGO! So just summarize this visit: 1. Incorrect order – short one item. 2.Did not honor online advertised: prices/specials NOR First Time Patient Specials 2a- Budtender generously offered me a 40% discount to make up for that misunderstanding… Even though I was entitled to that 40% discount as an FTP-as I’ve never been there before, and I pointed that out to the Budtender and manager 3- I spent just as much money as I had planned but was short one product and the whole experience left a horrible taste in my mouth and I shall not be back there unless they have another killer sale that’s ‘on THEIR Website’ so I can be assured I will get what they advertise at the price they advertise because nothing happened the way I thought it would at the dispensary! However, they do carry a product that I sometimes have difficulty finding elsewhere. Their ONLY redeeming factor. Perhaps they cater to the young crowd…and don’t really want anyone with a 50 year cannabis par-taking career, spending money in their store! I’d like to add that I spend a decent amount of cash on my meds every month! I am a connoisseur of-flower, Live Resin vapes and edibles! The store was adequate; but had more the vibe of a busy Circle K then say a nice dispensary… Definitely for the younger crowd and I don’t feel old yet! Pretty sure I will not be a frequent flyer at this dispensary! At the very these, they should’ve honored the online advertise prices! I am a retired business owner so I have a clue. Have a great day yo

This is literally the only dispo I go to! The staff is amazing and extremely knowledgeable and always have a smile and positivity to share.

I got whiplash from how Blake and the team turned my day around for the better. I just abandoned my order from the dispensary up the street and first impressions really count because I'm never going back to the other place and I'll be ordering from Zen leaf almost exclusively from now on.

I have been purchasing Hi-Klas concentrates from Verano at Zen Leaf for years (over 100 grams last year), and the sudden price increase from $20.25 to $28.25 per gram is completely unreasonable. An $8 jump overnight is nearly a 40 percent increase and does not reflect the reality of the Arizona market. Loyal customers who have supported this product for years are now being forced to pay significantly more for the EXACT same item. That kind of pricing change feels like blatant price gouging, especially when there was no warning and the product selection has become more limited. If this pricing continues, long-time customers like myself will have no reason to keep buying Hi-Klas concentrates at Zen Leaf when other dispensaries offer better pricing and better selection. Loyal customers should be valued, not penalized. NOT TO MENTION THEY ROLLED OUT A NEW LOYALTY PROGRAM WITH LOWER REWARDS THAN LAST YEAR FOR LOYAL CUSTOMERS. I appreciate the GM providing a discount on my last purchase, but I will not be purchasing product from a company that treats loyal customers with zero respect.