REVIEWED on 3/29/2021
The first failure! I drove 25 mins all the way to your Naperville location yesterday and the doors got locked on me more than 5 minutes before closing, I even saw two employees outside when I pulled up; I went to the door and they locked it. I was supposed to leave town this morning and now everything got screwed up and I wasted my time and gas to drive all the way out there for them to close early...if you say you are open until 5, then that should be the case; or you should emphasize coming 15 mins before closing. Now, I already drove all the way there yesterday, pushed back my trip, and now they do not even have what I wanted in stock of course and I am completely disappointed with this type of poor customer service at this location and how they handled (or failed to handle) this situation. I am completely dissatisfied with this whole situation, was a complete waste of my time, And now you guys do not have what I ordered online in stock today (when I would think they would have put it to the side considering the situation). Nobody reached out or anything. Looks like I am going to have to start going back to a whole different company.
REVIEW CONT' 04/15/2021
I just visited Rise in Naperville 2 weeks ago and again besides the friendly staff, it was another disappointing visit and bad experience yet again.
They don't seem to even have a system or strategy in place to keep things moving or serving their customers (particularly for us Recreational customers), or the system that is in place is obviously not working. Because you have people who do NOT have a medical card all of your recreational customers that already made orders in advance and it doesn't matter what time you get there or how long you have been waiting in "line, "The Recreational Line", you just Never know how long you could actually be waiting in line to get served due to ALL of the medical patients that pull up, walk up, or are waiting to get curbside delivery get priority of course and are able to go right on in and then right out. But all of the rec people have to stand outside in the cold until they take care of every medical patient that pulls up before you are able to get service. It just messy and unprofessional for the business not to have for instance certain days/times/ times of the day in which are solely for medical patients only, like other dispensaries do in order to effectively & efficiently provide just as much help/customer service/attention to your recreational customers as you do for the medical customers. I do NOT understand it, but it is extremely disappointing, irritating, and again just unprofessional!
REVIEWED CON'T on 04/16/2021
WRONG ORDER NOW?!! So, I made a order online of a total of 3 quarters, a quarter of grape stomper (7g) and also qty #2 of the lemon cake (7g) that were on sale for $80/quarter online on 04/15/2021. I went to pick my order up and they first brought out the grape stomper (3.5g), went back to get the correct one and I guess he did not realize that the 2 other items were also the wrong weight. Of course I did not realize this until I just got home to find out that I was given the wrong order?! I came home to realize that I only received 1 of the 3 quarters?! I got the 1 quarter of grape stomper, but then was given qty 2 of only (3.5g) lemon cake eighths instead of 2x 7.0 quarters of lemon cake! This is my at least 3rd issue I have had only at the Rise location in Naperville. I want to get this fixed the right way, so I need somebody to reach out to me ASAP to get this taken care of professionally and properly. I rated my purchase yesterday and nobody reached out to me again!