Can I give my most recent visit 0 stars? Very disappointed in the customer service received. When you spend over 50$ you get a free pre-roll, right? I even mentioned this to the budtender during the transaction and he confirmed. He obviously forgot about the free pre-roll and cashed out the transaction without including one. I spent 350$. I asked him about the pre-roll and he said "sorry, the transaction is complete and I can't go back. You have to spend $50 dollars to get a free pre-roll. There is nothing that I can do. Have a good day." I walked out without causing a commotion. Chances that I ever walk back in have been diminished. Losing a client over a 7$ pre-roll is kinda ridiculous. 5th... you can do better.
Dispensary response:
Hello, according to OLCC regulations, we can not incentivize you to spend more in shop in order to get free cannabis products. We would suggest reaching out to the OLCC if you have an issue with these guidelines. Furthermore, for medical patients, we offer a free pre-roll up to a $6 value, when a medical patient spends $100. If the pre-roll selected is more than $6, one would have to pay the difference. Thanks for your feedback and please let us know if we can assist further on your next visit.
September 11, 2020