Airfield Supply Co - Redwood City

My first time in Airfield was via a purchase through Leafly, who led me to Airfield online with a 25% discount that was not honored. Instead, they offered me a 10% discount, which was $87.00 higher in total and was nothing more than a bait-and-switch. When I questioned this, I was told there was nothing that could be done. The business is built on fraud and would be wary of this business and would never give them my business again.

Beautiful shop - ugly personalities working and running it. Customer service was terribly rude and when I spoke with the manager he enabled the bad behavior by beginning his response with “Well, ma’am you don’t know any of the employees or what they might be going through today.” I wasn’t expecting him to reprimand her in front of me, that’s inappropriate. I did at least expect that he would apologize and try and make it right by helping me find what I was there for. Instead, he poured behind him and said I could pick up my order there. Only the order pickup wasn’t where he pointed and he had to actually take a minute to show me. Whomever reviews your video feed should be able to look up the event and see the body language from the disengaged manager and the rude employee. Rolling eyes, and not looking at me or even in my direction, - that will tell you everything about what needs improving.

Each time I visited cookies dispensary I've had a pleasant experience the staff is very helpful and the product is very good and I would recommend cookies to my family and my friends and I'm a repeat customer thank you for your friendly atmosphere and courteous staff