Alternative Therapies Group (ATG) (Salem - Medical)

BUYER BEWARE/ATG! 12/20/17 - present. ATG knowingly sold sub-par products and deliberately chose/chooses to not believe or take action on behalf of their customers after numerous complaints by consumers regarding leaking cartridges and purchasing them not filled to accurate capacity. They knew the craft reserve cartridges leaked but sold them anyway. The sales person even said to me at time of purchase, she was looking for a full one. Pretty clear in hindsight that the cartridges leak. In my case, after day 2, my cartridge was emptying at an alarming rate and it wasn't from use. It also clogged my craft reserve o-pen and has rendered it useless. The manager said it was because I didn't disconnect the cartridge from the pen after each sesh. What??! Never was a problem before. I was told that staff verbally advises people to disconnect after each sesh. (I was never verbally advised, and its not in the literature) I lost virtually all of my cartridge in less than a week and I no longer have a working pen. I then emailed the owner, (since he manages the managers) hoping he would see the error of the manager's ways and have my back as a consumer at his dispensary. Not only did he not address the issue, he never even had the courtesy or good business practice to return an email to me. Its clear that ATG won't stand behind their products and will not honor the customer's patronage, or follow their own policies (see below). Poor PR, poor business practice and poor consumer on my fixed income. I've lost confidence with their products and customer service. No respect for me, lost respect for them. Wow! Lots of new dispensaries appearing all the time though. ATG shame on you. I will not be back unless this is remedied. Not looking good. ATG POLICY; We do expect a small percentage of vaporizer cartridges to fail. We are happy to exchange defective cartridges or batteries. Please bring the defective item (and original receipt if possible) with you on your next visit to the dispensary. We are sorry for any inconvenience caused by defective products. Really???

I think they have the best weed here.

I need to give ATG credit. They overcharged me 4 of the last 5 visits. They always forgot the 10% patient appreciation discount. After a month, speaking with the store manager and above at ATG. Now when there is a discount offered it will be automatically applied rather than the budtender manually entering it. This is medical only. Thank you for stopping the overcharging.

Been here four times. Left every single time dissatisfied.

Great services and fast lines.

I would like to update my previous review. They have turned a lot of things around. Great dispensary.

The only complaint I have is the security guard smoking cigarettes at the door while people are standing in line. This is a medical dispensary and if I can’t vape my cannabis then you surely can’t smoke in my face.

I love the bud, of the recreational shops in Massachusetts, it's the best one I've gone to. Their buds have good flavors and I like the quality of the smoke.

update your fucking online menu. just drove 1hr each way for nothing! Also you have 9 lines for recreational and one person helping patients for medical. bud here is great but only when you r lucky enough to get what you want. so damn disappointed right now I just came here for nothing!!!!!!

2 thumbs up!

I used to visit ATG weekly, but they lost my business once they went recreational. They could care less about their medical patients now. Since then I’ve had to wait in long lines even though they claim medical patients don’t have to. When you finally get inside there are several people helping recreational customers while you wait some more because there is only one bud tender serving medical patients. You just sit in line and watch recreational patient after recreational patient come and go after choosing from a much larger menu of products. I always purchased their Star Pupil vape cartridges because they are the best for treating my nerve pain, so every time I see it on the menu now I call and they tell me it’s not available to medical patients. So, I am refused. It’s a shame to their loyal cutomers like me who have been going there since day one. I have since found other dispensaries who actually care about their patients. I’d never go back to ATG now. And, don’t let them fool when they come one here and respond to negative reviews by saying how much they care about you and how they are trying to fix things. They care about the $$ and recreational is where it’s at.

I still think that this is the best place to get cannabis.

Great flower,been going for about 2 months and every time stuff is 🔥 going to miss the Craft Reserve cartridges they no longer carry!

Without a doubt the worst dispensary in Mass. Dried out flower, no wax, no pax, and rude budtenders. Forget about this place. Plenty of first class alternatives.

The medical menu is nice and stocked up, and will never be lacking something that is on the recreational side which is great for the medical patients. There are still some great options over on the rec side, although the menu is a bit smaller. I really recommend the flower from here. Super high quality, snag some of that Pineapple Express if you haven't already!

Good flower. Extra tax because of the city.

I've been to 3 of the adult use dispensaries so far, This one, Leicester, and North Hampton. The other two provided a better experience than Alternative Therepies. The quality of the product is very good but (I know they will dispute this) their count is light. Cartridges were visibly light and were gone in about 2 days of moderate use. The eighth of hybrid seemed smallish. I didn't weigh it, but it was dwarfed by an eighth of similar product from N. Hampton. If they're not bagging light, then the other 2 places are bagging heavy! (When I was in "the business" I always bagged heavy; keep the customers smiling!)Also, the girl at the counter was nice and seemed informed enough UNTIL she sold me a battery which DOES NOT work with the cartridges she sold me. I hope they pull it together over there, because geographically, it is the most convenient (for now!) Not hating, just trying to help. Good luck!

They have great weed.

Please get more Lemon OG Haze ASAP. By far my favorite flavor

I really enjoy coming here!

Why do yall stay having the same stuff and quality isnt that good at all

Very high quality flower product. Well known flavors. A lot of selection Wish they were not phasing out craft reserve cartridges

The best flower!

Convenience is king at this location. It’s nice to be able to schedule an appointment, show up, and get what you want. No long lines. No lazy dealers who’ll get around to it when they feel like. That’s really the only reason I shop here. I’ve made two trips and have been kind of let down by the product. I guess I just haven’t gotten the right strain yet. I’ll try them one more time and see how gorilla glue treats me. The place is nice. Small and dark. Clean. The staff are great. I feel like they’re excited for the customer and are eager to help. This will most likely remain my go to place since they’re close by and are super convenient. As long as I enjoy gorilla glue. Or they expand their menu. Oh yeah, that is the one major downside. Limited options. Hope that changes.