I have been coming here since January, I have been having to come back here to update my reviews. I have never seen a dispensary that can go from being the best in town to the worst in just 2 visits. It is like everytime I have a great experience, the next visit is horrible. I have had many issues with most of them being service related. From missing half my order of 130$ worth of product, forgetting my military discounts constantly, to selling me defective cartridges and giving me only store credit for their mistake and telling me I can not use said credit until next visit and can only use 20$ of credit at a time. I truly can not continue shopping here until you get this stuff squared away, I have never seen any other dispensaries have so many service and payment related issues. Also I think it is ridiculous that I go to the med side and only have 4 prerolls to choose from and you look at the recreational side and they have prerolls for days. They are truly choosing money over service to medicinal patients. I can not shop here again until they get this figured out. Also do not expect a response if you send an email, they have ignored many of mine. If my issues do not get taken care of, I will surely be reporting this business to the Michigan medicinal regulation authorities.
We are very disappointed to hear you did not have an enjoyable experience the last time in. Although not an excuse, we are training some new individuals and occasionally some mistakes are made. If you wish, please email firstname.lastname@example.org (our general manager) or call the shop between 11a - 5p and ask to speak to him directly. We assure you we never intentionally short someone product or discounts. Please, please, please reach out to Dakota so we can make this right! We look forward to hearing from you.