Berkeley Patients Group Reviews

  • “I stopped by on May 13, while in Berkeley visiting a friend. I had heard great things about BPG. Everything went fine until I was at the counter. The dispensary is quite busy, with two lines for new and returning patients. It's surprisingly small, compared to other places I've been to. I had a shopping list after checking their menu online, edibles only, as I do not use flowers and told the attendant this. They were out of Auntie Dolores Pretzels (regular strength). The attendant handled my transaction as well as could be expected and included a new patient gift. I tried to pay with my credit card, as I could find nothing on their website that prohibits this. They don't take credit cards. I paid with my debit card. The total was $68.17. He said he would charge $70.00 on the card and return $1.83 in change. This felt shady, but as I did not have enough cash, I approved the transaction. When I left the counter, I looked at my patient gift: a Bic lighter and a gram of Blackberry OG flowers. Today, May 26, I checked my bank statement. I was charged $71.25 for the purchase PLUS a $2.50 "fee". No where on their website does it state that A) they do not take credit cards, B) that you will be charged two fees for using a debit card. Please, provide alternative new patient gifts for those who do not use flowers and tell your staff to ask if an optional gift is needed. And add a payments page on your website. If I missed it, please make this information available on your home page.”

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  • “I ordered online for delivery from this dispensary. BPG has a pretty wide variety of medicines, ranging from top shelf flowers to budget buds. They update their menu very frequently. The sign-up and ordering process was not painful, they were quick to call to confirm/explain problems with my order, and ultimately my medicine came at the expected time. Everyone I've talked to over the phone was polite and concise. The one thing that I could even try to complain about their delivery system is that it's not clear (at least it wasn't to me) on the time frame in which you can qualify for same-day delivery. For example, I ordered from Pittsburg, quite a ways away of course. I got a call within an hour of my placed order that I wouldn't be getting same-day delivery, because it was late (I believe between the 6-8pm range?) because the delivery service had already gone through my area and wouldn't have my order. I may have misread something on the website, but the worker on the phone informed me of delivery times and routes, so I now have a much better understanding of their process. If some of these other reviews put you off from trying BPG's delivery service, I still believe you should give them a chance. More than likely, you'll be pleasantly surprised. Just make sure you place your order before 1pm if you're further away in the east bay, if you want same-day delivery!”

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    Comment from Berkeley Patients Group

    Hi LadyByrd, thank you so much for your review! We are very glad to learn that you had an overall pleasant experience with BPG. We do realize our delivery service needs some work, and are doing our best to make improvements. We've shared your review with management to help improve our overall experience, so thank you very much for your feedback! Thank you for your time and for being a patient at BPG 💚💜

  • “When you walk to the front security is not rude, the ladies at the desk were cool, but otherwise it went smooth Very Helpful Bud Tenders. First time patient gift is awesome too ”

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    Comment from Berkeley Patients Group

    Thank you for your wonderful review, and for becoming a member of Berkeley Patients Group, yalmang! You are the reason we exist 💜💚

  • “Helpful and expedient service even on a busy Friday night. Excellent facility ”

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    Comment from Berkeley Patients Group

    Thank you for your review, and thank you for being our patient, Bathtub! 😄

  • “They haven't really figured out the express line... but the delivery and online ordering is awesome and pretty flawless. There can be long lines, but this is one of the good shops out there. They stand by their product, update their menu and are pretty professional for this line of work.”

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    Comment from Berkeley Patients Group

    Thank you for your review, Blake! And thank you for being so understanding about the lines, they can get backed up sometimes but we try our very best to make sure our patients have a pleasant and professional experience every time. Thanks for being a member of Berkeley Patients Group 💜💚

  • “First, I have been a long time registered patient with BPG. But, I'm thoroughly pissed off with them. BPG asked my partner to buy medical marijuana from them ON THE STREET! I've been a medical mj patient and customer of BPG for many years, and have appreciated what they do, overall. I've had deliveries from them (with occasional problems, nothing major) at least a dozen times at my home. Recently, my partner, who owns our home, also got her medical mj card. Today she put in her second order for delivery to our home. (The first one was totally botched by BPG, who screwed up the address AND phone number and never showed--another story for another time.) So, BPG knows (or should) that they are delivering to a 60-something year old woman who resides at an address that they have delivered to numerous times. Nonetheless, when the delivery driver got to our neighborhood in Richmond, they called and told her that she had to meet them outside on the sidewalk to get her $300 worth of medicines. If you think about it, this so WRONG, it's bizarre. BPG claimed because it was their first delivery to her, they could not bring it to our door. The delivery person (who was 5 or 6 inches taller than my partner) would not only not come on to the porch, he wouldn't leave the sidewalk, so as not to be on our property. This is not "home delivery." Suppose this patient's medical condition prevented her from getting up and out of the house to the sidewalk. Would BPG have denied her the medicine she ordered? Prop. 215, under which BPG operates, was supposed to mean that PATIENTS would no longer have to buy their medicines ("drugs") on the street. BPG's action today was treating a legitimate patient--fully registered with BPG, with a history of buying in their store--like a good old fashion drug-buying-customer-on-the-street. Meaning, BPG behaved like a black market drug dealer today in front of my house. A house, again, that their delivery personnel have been INSIDE of many times before. This was a complete violation of the patients right to privacy, for starters. But more than that, it's a wrong-headed approach to safety for both the patient and the driver. Since the PATIENT is registered (including drivers license, phone, home address, etc.) with BPG, it is clearly safer to count, check and verify the cash or card and the items delivered INSIDE the home, or at least on the porch, out of view of neighbors and passers-by. Would BPG demand that first-time PATIENTS at their store on San Pablo do their first transaction off the property, on the sidewalk there in Berkeley? Then why would they make my partner buy her medicine on the sidewalk in Richmond like sketchy drug buyer rather than the legally registered PATIENT that she is? Shame on you BPG. You need to rethink this "policy". It's bad for the patient and less safe for both the patients and the drivers.”

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    Comment from Berkeley Patients Group

    We are so very sorry you experienced this. Our delivery drivers are instructed to meet patients at their door. Please be assured we are looking into this and will resolve this matter. Thank you for your patience. We appreciate you.

  • “The location is great, usually VERY BUSY...As for the Delivery Service...it needs work. I won't be buying from BPG unless they make up for what happened today. My fiance was trying to Register and order while i was out(@2:45PM and it's now 5:30) something for her pain cause she hasn't slept in 3 days. I get home around 4:45 and place an order and they called me a half hour later to LEAVE a voicemail. Take in mind i don't listen to the message I just return the call within 1 minute of their's and get no answer...i got an email saying my order was canceled cause they aren't taking delivery orders for the rest of the day. (3rd time this has happened so i guess you cant place an order after 2PM?!?!?!?! YET says they deliver from 2-9pm?) LACKING severely in order/Delivery consistancy, menu accuracy, follow-up with New patients and orders with any issues. the one time I did get to order, they didnt have the strain i ordered anylong and this was a hr after placing my order! So i got oz of the bargain flowers. No Smell or flavor, but a decent buzz for the price, but i cant let myself do business with unprofessional's such as these whom dont offer and service just product...”

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  • “It was great because they have a restroom! ”

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  • “Amazing weed ”

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  • “I haven't been to this location in a year. I came back it's exactly how it was when I last left. Clean and Organized. This place I always busy and the customer service and product are consistent. ”

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