June 6, 2021
the best customer service I have found yet. they make you feel welcome and there service is top notch. I highly recommend this guy's.
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In-store purchasing only
About this dispensary
Substance - Empire
**PLEASE REFER TO OUR WEBSITE MENU FOR CURRENT PRODUCTS & PRICES** Get kickback points, free swag, and deal info. Earn 1 point with every $1 spent. https://tinyurl.com/4hvttnnf Substance is a community cannabis retailer that provides safe access to recreational and medical cannabis in a judgement free environment. We carefully curate several dozens of strains from around the region and around the state, and maintain a variety of Sativa, Indica, Hybrid and CBD flower from Clean Green Certified and biodynamic farms. When you support Substance, you are supporting families and farmers -- not monopoly investors. Because of our community approach to cannabis, we have breadth and depth in all product categories -- an extensive selection of CBD options, edibles, extracts and body care products. We're also able to offer quality products at affordable prices, such as our $4 grams and $14 eighths that are available every day. Please visit us and enjoy a quality experience in our comfortable space. Our Empire Avenue store is conveniently located on the north side of Bend and is easily accessible from surrounding cities, such as Redmond, Tumalo, and Sisters. *All our menu prices include taxes.
Leafly member since 2017
ATMstorefrontADA accesibleveteran discountrecreational
dispensary Hours (Pacific Time)
monday
tuesday
wednesday
thursday
friday
saturday
sunday
8am-10pm
8am-10pm
8am-10pm
8am-10pm
8am-10pm
8am-10am
8am-10pm
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73 Reviews of Substance - Empire
4.7(73)
4.7
Quality
4.7
Service
4.7
Atmosphere
June 6, 2021
October 26, 2020
I recently started patronizing Substance even tho I've lived down the way from them since they opened out of my loyalty to another dispensary that was here long before them. I was excited to see the variety of high quality products they carry in a nice store and being close to home is nice.
The service was great up till this evening. At first I was going inside to shop, then I discovered they were on getdutchie.com and offered curbside service like Dr. Jolly's whom I have been patronizing for over 14 yrs, so I started trying curbside. 1st order went flawless. 2nd order was interesting; I had put in special instructions, "Veteran's discount please - thank you" just like last my first order & when the gal came to process my order she didn't see veteran's on my license so she refused the discount. (FYI - you have to request that on your license, it's not automatically assigned). I showed her my USAA bank card - she declined that, claiming anyone can get one of those; then I told her to look at my veterans' license plate on my vehicle and she declined that as well, stating I could be driving anybody's vehicle. I offered her registration and military insurance card that proves it's my vehicle and she still declined. Now it seems to me that if you're driving a veteran's tagged vehicle and you have state issued registration that's in your name, that matches your license that you just showed for age verification that you've been verified you're a veteran by our states government that should be sufficient proof. Normally I would shrug this kinda stuff off & laugh at the ideocracy, but it was her attitude; like she had just busted someone trying to get Substance's discount illegally. She soured my good feelings about Substance and I feel as if they are not genuine in their veteran's discount they offer as they seem to try to get out of it any way they see fit. Dr. Jolly's is much more friendlier and they remember who you are and treat everyone with respect and kindness, unlike what I experienced at Substance last night. I hope the $4.00 discount I wasn't allowed to have was worth loosing my business over.
October 20, 2020
Great staff
October 10, 2020
As a customer here at least every 3 days for over a year and a half, glad to say I will take my business elsewhere.
Decided to do curbside pickup today when most the time I walk in. I put in my order over 15 minutes ahead of its designated time. I'm usually a very patient person so considering they have specific times for your order to be picked up at, waiting 15 minutes was a little over the cusp even for me. It got to the point where I was the only car (besides workers) in the lot. So I got up, walk in, they usually are ready to greet you as you arrive. I walk in and mention quickly I had a curbside pick up and the girl (Mel) whom has the ticket in hand, says "uh I was just getting it right now-it was only put in 6 minutes ago" and I bluntly just said, I sent in my arrival 15 minutes ago, in which we both went to exchange our "proof". I said I'm sorry your machine is lagging but I sincerely clicked my arrival 15 minutes ago if you really wanna see. Proof in hand. She proceeds to not quite roll her eyes, but the passive aggressive stance & stare. Proceed to ask for my ID, which I already had ready for her. Stares for atleast 15 seconds. Making her egotistical point very clear. So I said out loud, if you want you can just scan it, at this point it was obnoxious as she pulled her power card. She proceeded to say she doesn't have to do this and won't serve me, hence when I asked for her name. Then to just speak to her manager. As coworkers tend to stick together, we all know that in our own break rooms of our own careers. The “manager” on duty proceeds to tell me that I've escalated the issue after dealing with your passive aggressive employee when I had nothing but understanding to your personal busyness & lack of machine sending orders through. Keep in mind she’s also yelling from the desk as I’m speaking to the “manager”. Hey, misunderstandings happen! But as I said, happy to not bring my business back when there are plenty of clubs in the area. Mel is chronically rude/blunt every-time I walk in, not a very pleasant person to be around nor be served by in an industry like this.