Kaycee changed my mind about this place. I had a bad experience before and was hesitant about purchasing again but I'm glad I did. She gave me the piece of mind I needed. 5 stars for her. I only did a 4 for service because of the experience before. One of the guys at empire a week or so ago told me I could not return my full, with receipt original packaged cart that was BURNT. (Mind you I was well within the 72hr return policy) Just as we finished small talk and completed he started telling me its practically my fault ( I have a Winberry flip fob..) and they wont do another return again. Not sure how I pissed off this Red hair DR. pepper loving man but he needs to figure out his facts and some better manners. I was nice until he said he wont return anything again for me and it was my first time... Burnt its not a flavor... It tasted like ass and killed my throat. Carts are my shit I feel like I know. And on that note I recommend everyone to get kaycee and tip her hard!:)
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About this dispensary
Substance - Empire
**PLEASE REFER TO OUR WEBSITE MENU FOR CURRENT PRODUCTS & PRICES** Substance is a community cannabis retailer that provides safe access to recreational and medical cannabis in a judgement free environment. We carefully curate several dozens of strains from around the region and around the state, and maintain a variety of Sativa, Indica, Hybrid and CBD flower from Clean Green Certified and biodynamic farms. When you support Substance, you are supporting families and farmers -- not monopoly investors. Because of our community approach to cannabis, we have breadth and depth in all product categories -- an extensive selection of CBD options, edibles, extracts and body care products. We're also able to offer quality products at affordable prices, such as our $4 grams and $14 eighths that are available every day. Please visit us and enjoy a quality experience in our comfortable space. Our Empire Avenue store is conveniently located on the north side of Bend and is easily accessible from surrounding cities, such as Redmond, Tumalo, and Sisters. *All our menu prices include taxes.
Leafly member since 2017
dispensary Hours (Pacific Time)
69 customer reviews
This is for the south 3rd St location, which didn't come up. We've gone here many times with good results but not Saturday, 12/14/19. The black sweatshirted female employee profiled us by age as soon as we walked in. She insisted on steering us to high CBD products even though I told her we needed something stronger. She insisted the product would do the job. It does nothing. We've both been using over 45 yrs each and need/want a strong THC product. We KNOW what we want & should have just gone elsewhere. Next time we will. $40 wasted. Note to budtenders- being older doesn't make us idiots. Listen to us.
We are sorry you didn't have a good experience at our store. Perhaps the staff member misunderstood your request. I would think that being older, however, would also allow you to have compassion for people who make mistakes, and offer forgiveness for when mistakes occur. Our staff does not intentionally steer people away from their preferences, nor do they profile based on age, gender, race or religion. We see folks from all walks of life, and would welcome you back into our shops anytime.
Pre packaged flower is your option here. Pre measured and put in plastic bag and dry AF. Been to all 3 locations, all the same thing. If you want dry weed - go to Substance.
Pre-packging ensures that cannabis is minimally handled and stays fresh. Airtight, heat sealed mylar packaging minimizes UV light damage, and ensures that 100s of people don't breath on your cannabis, and that it is not handled with dirty cross-contaminated tongs and bowls. Pre-packaging also helps to minimize waiting in lines while you watch staff members weigh cannabis. If material is properly dried and cured, placing it into child resistant heat sealed packaging ensures that it stays exactly as it was upon arrival into our shops. We can assure our guests that 1 person handles cannabis 1 time from when it arrives at our stores and when it leaves -- in hygienic and sanitary conditions, with staff that wears hair nets and beard nets as needed. We are Bend's first and only Clean Green Retailer, and our handling practices have been audited by a nationally recognized 3rd party.
I want to thank the staff for being fabulous, especially the young man who helped me clarify the sale price on the Fox Hollow Cush packs today (Friday morning August 2). He was really nice about it, and I had traveled a little ways for that sale, so it was important to me. I always feel well treated as a medical patient and I appreciate it SO much!!!!!!!!
We are very glad you had a good experience. It's a bummer that the City of Sisters is anti-cannabis. I personally attended city council meetings in Sisters, to represent the benefits of a responsible cannabis economy. The Sisters city council chose not to regulate cannabis, even though it certainly could have done so. Rather, they punted the issue to voters, who voted down the opportunity to regulate. We are glad you make the trek to our shops in Bend.
The location of this place couldn’t be better for people who live in Sisters, we can get in and out of town pretty easily. And it’s next door to Jimmy Johns which is convenient itself considering munchies are probably going to happen soon. The staff has always been nice and helpful. Definitely the best prices for certain things, currently concentrates for $9-$12 per gram from Hush and Emerald Extracts etc. They recently remodeled too so everything is out in a case for you to cruise around and check out at your own pace. I always feel rushed at dispensaries and the new layout eases that. My preferred location unless I’m looking for something they don’t carry. 😉