Substance - Empire
Closed NowΒ  β€” opens at 08:00
20365 Empire Ave, Bend, OR
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  • ATM
  • Recreational
  • Debit Cards Accepted
  • Storefront
  • ADA Accessible
  • Veteran Discount
4.7 out of 5 stars
63 reviews

Quality |
Service |
Atmosphere |
Review this location
2018-9-11
2018-9-11
2.7
Quality | 3
Service | 1
Atmosphere | 4
The actual physical store is great, they have a good selection of usable products and quick service usually. Fantastic enough that this should be an all-around 5 star review but the ordering website design is abhorrent. Finding concentrates on their website is easy and they seemingly have a massive selection with the same stock photo, unspecific to what usable form it comes in. I made a large order and arranged for a family member to get it (as I cannot leave the house easily). When I received my bag inside I found only one product in the usable concentrate form I wanted, the only one that the stock photos resembled. The other FOUR were in the form of disposable pen cartridges that I cannot use, and were advertised in the same way as the other concentrates. The website sorts all the different forms of concentrates together, and almost no effort was put into the descriptions or photos to specify what each product really is. I do realize it's a growing industry, with product quality and availability always changing ...but why even offer a service like this when it is this incomplete?
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2018-7-29
2018-7-29
5
Quality | 5
Service | 5
Atmosphere | 5
It’s cool.
Dispensary said:

You're cool Erickfox24. Thanks for the review! We hope to see you again soon.
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2018-7-26
2018-7-26
5
Quality | 5
Service | 5
Atmosphere | 5
Very clean store with well organized displays; professional and knowledgeable staff; excellent strains, varieties, and concentrates; and always well stocked! Medical patients get 40% off every day! Thank you!
Dispensary said:

Thanks for the very kind reviews. We hope everyone feels comfortable in our stores, and always strive to have depth and breadth of our offerings.
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2018-7-7
2018-7-7
4
Quality | 4
Service | 5
Atmosphere | 5
Great place, my go to spot.
Dispensary said:

Thanks for coming by!
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2018-7-5
2018-7-5
5
Quality | 5
Service | 5
Atmosphere | 5
Loved the shop
Dispensary said:

Thanks!
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2018-7-2
2018-7-2
5
Quality | 5
Service | 5
Atmosphere | 5
love the location and the awesome people that work there!!
Dispensary said:

Thank you so much! πŸ’š
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2018-7-1
2018-7-1
5
Quality | 5
Service | 5
Atmosphere | 5
Love it! Staff are very knowledgeable & nice. My go to Medical Market.❀️
Dispensary said:

Thanks for the review sky6710. We always appreciate your feedback and support.
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2018-6-30
2018-6-30
4
Quality | 4
Service | 5
Atmosphere | 5
Knowledgeable and friendly
Dispensary said:

Thanks! πŸ™Œ
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2018-6-4
2018-6-4
4
Quality | 5
Service | 4
Atmosphere | 4
I think everyone working at this location was really nice and had to get opinions of what was best there. they had great flavors and everything I was looking for and they weren't too expensive. definitely a place I'll choose again
Dispensary said:

What a wonderful review! Thanks for coming by!
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2018-5-25
2018-5-25
5
Quality | 5
Service | 5
Atmosphere | 5
We love the staff and always have a great time at the shop!
Dispensary said:

Thank you! We love you too πŸ’š
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