Kaycee changed my mind about this place. I had a bad experience before and was hesitant about purchasing again but I'm glad I did. She gave me the piece of mind I needed. 5 stars for her. I only did a 4 for service because of the experience before. One of the guys at empire a week or so ago told me I could not return my full, with receipt original packaged cart that was BURNT. (Mind you I was well within the 72hr return policy) Just as we finished small talk and completed he started telling me its practically my fault ( I have a Winberry flip fob..) and they wont do another return again. Not sure how I pissed off this Red hair DR. pepper loving man but he needs to figure out his facts and some better manners. I was nice until he said he wont return anything again for me and it was my first time... Burnt its not a flavor... It tasted like ass and killed my throat. Carts are my shit I feel like I know. And on that note I recommend everyone to get kaycee and tip her hard!:)
69 customer reviews
This is for the south 3rd St location, which didn't come up. We've gone here many times with good results but not Saturday, 12/14/19. The black sweatshirted female employee profiled us by age as soon as we walked in. She insisted on steering us to high CBD products even though I told her we needed something stronger. She insisted the product would do the job. It does nothing. We've both been using over 45 yrs each and need/want a strong THC product. We KNOW what we want & should have just gone elsewhere. Next time we will. $40 wasted. Note to budtenders- being older doesn't make us idiots. Listen to us.
We are sorry you didn't have a good experience at our store. Perhaps the staff member misunderstood your request. I would think that being older, however, would also allow you to have compassion for people who make mistakes, and offer forgiveness for when mistakes occur. Our staff does not intentionally steer people away from their preferences, nor do they profile based on age, gender, race or religion. We see folks from all walks of life, and would welcome you back into our shops anytime.
Pre packaged flower is your option here. Pre measured and put in plastic bag and dry AF. Been to all 3 locations, all the same thing. If you want dry weed - go to Substance.
Pre-packging ensures that cannabis is minimally handled and stays fresh. Airtight, heat sealed mylar packaging minimizes UV light damage, and ensures that 100s of people don't breath on your cannabis, and that it is not handled with dirty cross-contaminated tongs and bowls. Pre-packaging also helps to minimize waiting in lines while you watch staff members weigh cannabis. If material is properly dried and cured, placing it into child resistant heat sealed packaging ensures that it stays exactly as it was upon arrival into our shops. We can assure our guests that 1 person handles cannabis 1 time from when it arrives at our stores and when it leaves -- in hygienic and sanitary conditions, with staff that wears hair nets and beard nets as needed. We are Bend's first and only Clean Green Retailer, and our handling practices have been audited by a nationally recognized 3rd party.
I want to thank the staff for being fabulous, especially the young man who helped me clarify the sale price on the Fox Hollow Cush packs today (Friday morning August 2). He was really nice about it, and I had traveled a little ways for that sale, so it was important to me. I always feel well treated as a medical patient and I appreciate it SO much!!!!!!!!
We are very glad you had a good experience. It's a bummer that the City of Sisters is anti-cannabis. I personally attended city council meetings in Sisters, to represent the benefits of a responsible cannabis economy. The Sisters city council chose not to regulate cannabis, even though it certainly could have done so. Rather, they punted the issue to voters, who voted down the opportunity to regulate. We are glad you make the trek to our shops in Bend.
The location of this place couldn’t be better for people who live in Sisters, we can get in and out of town pretty easily. And it’s next door to Jimmy Johns which is convenient itself considering munchies are probably going to happen soon. The staff has always been nice and helpful. Definitely the best prices for certain things, currently concentrates for $9-$12 per gram from Hush and Emerald Extracts etc. They recently remodeled too so everything is out in a case for you to cruise around and check out at your own pace. I always feel rushed at dispensaries and the new layout eases that. My preferred location unless I’m looking for something they don’t carry. 😉
The actual physical store is great, they have a good selection of usable products and quick service usually. Fantastic enough that this should be an all-around 5 star review but the ordering website design is abhorrent. Finding concentrates on their website is easy and they seemingly have a massive selection with the same stock photo, unspecific to what usable form it comes in. I made a large order and arranged for a family member to get it (as I cannot leave the house easily). When I received my bag inside I found only one product in the usable concentrate form I wanted, the only one that the stock photos resembled. The other FOUR were in the form of disposable pen cartridges that I cannot use, and were advertised in the same way as the other concentrates. The website sorts all the different forms of concentrates together, and almost no effort was put into the descriptions or photos to specify what each product really is. I do realize it's a growing industry, with product quality and availability always changing ...but why even offer a service like this when it is this incomplete?
We have very little control over how information is organized on our website. We are sorry about that. And while we can post images, we have found that our product variety changes so quickly, it's nearly impossible to keep up. We are working on some new systems so that we can indeed provide product imagery more frequently; but as you recognized in this growing and changing industry it is sometimes hard to keep pace. We focus on delivering an incredible in-store experience, and understand we can certainly do more on the website.
Very clean store with well organized displays; professional and knowledgeable staff; excellent strains, varieties, and concentrates; and always well stocked! Medical patients get 40% off every day! Thank you!
Thanks for the very kind reviews. We hope everyone feels comfortable in our stores, and always strive to have depth and breadth of our offerings.