Since Caroline's opened, the location has been a mess with menus and staff. I don't think there has been a time where the staff was conversational in the least. Numerous times staff is too busy conversing amongst themselves rather than paying attention to the customers. The menu online is not up to date daily and you will only know what they have once you arrive. I've had it happen numerous times of rushing customers in and out when you haven't even seen what they have to offer.
The new Covid pickup service is not up to par by any means. Online it makes it seem it's a quick pick up, but that is deceiving. Once your order is placed and you have a pick up time, you have to check in, park in the parking lot and wait even longer for another pick up number to be called. Waiting for over an hour after waiting is not worth anyone's time. If there's a pickup time that's when the order should be READY, not the time to show up and wait again. Prices are the highest around as well.
Being local to town I'll be taking my business elsewhere.