This is the closest dispensary to me. I wanted to love it but the reality is, I don’t even like it. Compared to the other dispensaries in the area, I find CACC to be totally lacking in warmth and friendliness ; the whole experience there feels very sterile and uptight. In additions, I find the way it is run to be incredibly time consuming and inefficient. You enter, show your id’s to get checked in and then go sit on a couch until someone approaches you to take your order. They then go around taking several other orders and you just sit and wait til they call you up to pay. It’s all business, which is fine, I guess. Last weekend I was there, I sat and waited, gave my order and sat and waited some more. A couple people were ahead of me and every time one of them was called, a gentleman (who came in after me) jumped up, approached the counter with “just a quick question” and proceeded to stand there and monopolize the two employees attention to discuss his weekend and smoking habits. Instead of handling this in a professional manner, they let the people who had already waited and waited wait some more, instead of telling this guy that he could ask all his “questions” when he was called. When he did this to me, I stood there - waiting - for five minutes until I caught one of their eyes (about 5 minutes) and said that I wasn’t able to wait any longer (I was at 45 minutes by this time). The girl rolled her eyes at me and finally asked him to step to the side so I could check out. The product is good, though the edible selection is sorely lacking but I’ll drive to Lowell every time after that debacle.
Dispensary said:Hi There,
Thank you for your feedback. I'm sorry to hear that you did not have a positive experience with us. It sounds like you did not catch us at our best- this is not the comfortable and welcoming environment that we strive to create. I'm sure we can make this up to you if you'll give us another try. Please feel free to email me at email@example.com so that we can make this right.