Curaleaf - Pavilions

Need signs stating there are separate lines for medical and recreational patients. Bud tender could use some customer service skills. Just left with a bad vibe, do not recommend unfortunately.

This has been my go to spot it’s close to home and the service has always been good, but the past couple of times I’ve gone it’s been a very bad experience. The bud tender I had tonight had the worst customer service ever!!!! ( cashier #49904) I asked him for a recommendation and all he said is we have what we have and pointed at the paper. Then I asked him for an item and he says we are out of that rudely after three items I named were out I said just give me anything. am I supposed to know the inventory or something?!?!? He rolled his eyes and got something that he didn’t even tell me the name of just charged me. I will never go back to this location and will definitely tell people not to go there again as well. This USED to be a great dispensary! But having bud tenders not be able to help a medical patient correctly is unacceptable!!! I asked if my point could be used and he didn’t include that. I am very angry with my visit there and won’t be returning!!! Extremely unprofessional!!!!

If your basing your visit on their website or texts: Don’t! Your better off saving the gas and calling in first. Their information on the website isn’t accurate to what stock that have in store. If your going for variety at a good price: Don’t, the last 2 times their broadcast of having sale strains was not as advertise was then advised in store “Oh no, we only have 1 strain in each discount tier. If your looking for the best discount and pricing: Shop Around... After leaving the location, I discovered 2 dispensaries within 5-10 miles of the store were offering multiple strains on sale with whole and half discounts lower then this dispensary. My advice, shop around, verify before making the trip to the location or you end up making a 30min drive off name alone and will truly be disappointed..

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Answer you phone. Called over 12x. No sign saying medical to left and recreational to the right. Been here in line for 1 1/2 hours, just to have someone walk straight to the front. I’m a medical patient. Curaleaf is just happy to make all that $ from recreational users and forgot about the real patients. They have zero deals on anything even though they advertised till end of month. Congrats you lost a patient who was here since you guys opened. Wasted tons of cash in this place. I feel like they just gave medical patients the F U.

05/15/21 Order: 9185850 Cashier: 50586 I have been coming here for over a year now. And every time i have had my excellent Budtender help me out in looking for good 8ths and check out something that we both could agree is some fire. NOT this time. Who ever my budtender was he clearly wanted me gone. When i first got up to his station i explained yes i had an express order but i don't want that item i alrdy got placed in the normal line and..he cut me off way before i could finish and every 8th i asked to see he immediately added it to my checkout and didnt even ask me if i wanted to see it. I had to remind him that i was asking to see the 8th first... That seemed to bother him...because he kept saying "yea that's strain is good" and the wouldn't show me the jar until i had to ask him again" i still want to see the 8th"..asking for the harvest dates shouldn't be a hassle for him but he was acting like this wasnt his JOB. Lastly the express order i tried to tell him i did Please review this. Budtender. I love your flower and ex excellent budtenders too much to let a inexperienced kid ruin it for the rest of ya

Hate to be that guy. This will be my last time coming to this dispensary. Past two times I have it had issues with both the customer service staff as well as bigger issues with the security staff. Tonight was no exception. Found the security guard sitting on his stool outside front door swinging around a blackjack billy club to I guess intimidate anyone that was not intimidated by the gun on his hip. From online order completion to actual pick up was one hour. Will not return would not recommend.

Everything was great UNTIL recreational use. The mellow mature crowd is now loud and disruptive.. It's not the lines it's the people... More rules need to be enforced. I have been coming to this location for 2 years. I have never been scared to leave my kids in the car UNTIL now..The security is amazing...BUT you might need two of them just for the parking to ensure people still conduct themselves like adults and not just pot heads..

Very dissatisfied. Rude service, and don’t honor their discounts. Made an order yesterday of 6 half gram cartridges early morning, even talked to the guy on the phone to verify they were bogo. I arrive to the dispensary to find out they didn’t want to honor the bogo deal. I love on the opposite side of town you guys made me drive far for nothing! Not visiting again!

The management staff they have running this location is horrible the girl named Amanda has no experience in customer service and no common sense whoever is in charge of their marketing does not specify in detail when they are doing promotions or donations! It's so sad I waited almost a year for this location to open up and I have to drive more than 10 miles to get excellent service at the other locations because nobody at this place seems to have any initiatives or know what representing a brand is... if you value your time as a person don't bother wasting your gas money or time to come to this location they only have 5 chairs to wait in the waiting room it's also is very small and uncomfortable they play very loud explicit music! Just a horrible experience after three times I will not be going back.

Worst Curaleaf Ordered online n said none of my stuff was there, Dont bother here

finally a spot closer to avondale love they deals can't beat em!!

Budtender was too high to help us. Front desk told us all of them were in charge and laughed as we were leaving. Called corporate directly.

What is the point of being medical if you cannot utilize the 30% off at they advertise nor do they say you can only use it for certain things seems like recreational is getting all the great deals I expected to spend $250 and I only spent $27 I was more knowledgeable about what I wanted and what I needed then the person actually helping me horrible experience I will not be back and I will continually speak negatively about curaleaf Pavilions have a great day

Made me place an online order for rec edibles. Order was succesfully placed and filled. Waited in line for 2 hours only to be told they have been out of rec edibles for days. Totally wasted my time.

Don’t buy the base line it’s usually the dispo in-house weed it’s always off weight and the packed aren’t sealed and the weed smell and taste is ass honestly, buy anything over 50$ for a good high

just be careful when you pre-order your items because none of the idiots that work here have any sense to call you or to tell you what you ordered is not available so you waste time going up there I used to like this place but it seems like more and more people are making this place the worst f****** place to visit

Knowledgeable staff.no real deals though!!

The walk in line we’re faster than the online line waited in line for 30 min then 10 min inside really wished the were alil more organized tbh

just left there and customer service was weak. My budtender energy and overall attitude was lacking. first time patient there my deal was messed up. I bought two 1/8 expecting to be matched a quarter basically, as I was told. I also wanted a Preroll pack the "tender" decided to give the pre roll pack for free instead of the other two 1/8. I got shorted, basically I wanted the preroll pack as extra walked out thinking I paid for a 1/4x2 and a preroll pack I walked out with two 1/8 . I was stoned but that's a grimy deal. thanks Sean B. thing is i was high so maybe I should of been more aware. but just didnt realize this was the way curaleaf handled its bizz... sucky bro 👌🏾

I am a ( in my opinion) very loyal and should be a valuable CUSTOMER! I was treated like shit today by the inappropriate placed manager name mike! I will return one more time to collect my LOYALTY POINTS and will probably stop giving them my money just to treat Me with disrespect!

this place has good service but that's it. they never have any deals on flower or anything else for that matter!! I would not recommend coming to this dispensary especially when there are so many out there with better quality, BOGO deals, and discounts. curraleaf is terrible.

Pretty ridiculous that on a Friday afternoon into evening you only have 2 budtenders with over an hour wait. Great planning on your part!

I've been here twice. First visit was normal, nothing extraordinary, and not a long wait. 2nd time? Not good. Ordered online at 430pm. Not my normal dispensary but they offered 20% off for card holders. Never got a text saying my order was ready but was in the area so I stopped by at 730 and there was a line of 15+ people. I left and figured I'll come back when it is ready. They never filled the order, but cancelled it instead at 10pm. Even if they didnt cancel it, why would I want to then wait in a long line? It defeats the purpose of online ordering. I dont know if they are having trouble figuring out how to serve both customers, or if they only care about profits and decide not to worry about med patients, but in the future I'm going to Phoenix dispensary instead. Cardholders beware, and I hope you have better luck than me