Curaleaf - Western

Chilled experience and great deals thank you

just now, This is not my first time here, but it is my last. Nancy is a Karen ! I read other reviews and its always her, I decided I can't go back. My husband has complained about her as well she has a nasty attitude towards me and my family EVERYTIME NO SMILE AND SHE HAS TO CREATE A NEW ACCOUNT AND CAN'T USE POINTS EVERYTIME 7 VISITS OR MORE, SO I SAID FORGET THE POINTS AND SHE STILL HAD A PROBELM. SHE IS A PROBLEM CREATOR. I say this after being a faithful customer since Nov 2018 when this place was called the underground. The vibe was fun, there was a food guy outside, I liked this place. Nancy is always in overdrive, she never smiles, she can never find a account and she is the manager. I asked her 4 times to ring me up, she had my ID , phone number and I had my card in my hand but she keeps talking. I try to let people go in front of me so I don't have to deal with her at all. Its sad she is a manager, maybe that's why its never happy. Never a upbeat feel, this lady gets on my nerves every time it's something, she cant find the account, she has to make a new account, she is sorry. I told her forget points ring me up !!!!! She had my ID and everything so the one and only reason she did not ring me up until I cussed at her is because she is a Karen and I will Never return to that store. That's what I told Nate after returning to the store to ask her name, she told this man something about a customer. They need to be fired and the store needs to be reborn its so sad. I know the other workers want a better environment, it use to be fun and happy . Now its just a Karen with a issue last 7 times I have been to that store. You lost a great customer. Please keep an eye out , I'm sure you have and will get more complaints. Do something and fire her and hire and happy people person with customer service skills and maybe you wont continue to loose customers.

BUYER BEWARE!!!!! I didn’t like the fact that i was quoted prices on Leafly and when i got to CuraLeaf they pretended to have no idea what i was talking about. They initially “couldn’t find my order”. So they found the items based on my order confirmation on my phone. He(i think his name was Mitch) then proceeded to ring everything up and give some ridiculous price WAAAAYYYY more then what i was quoted!!(well over $100). Im like WHOA!!! No no no! That’s not right. So i show him the price quote. And it turns out that there are discrepancies in the prices that Leafly quoted. So they had to “manually adjust” literally all of the prices. Whatever. Do what you gotta do. My total was $59 on Leafly and i ended up paying $76 after it was said and done(and with $3 in points from my ONE previous visit. So it was really $79.) And i payed with a card that was a whole situation too! Ugh! The price seemed high but as a local i know that places on/near the strip are rip offs and ridiculous with taxes. So, again im like whatever cause at this point I’ve been there for 30 minutes and this has taken WAY too much time. I didn’t sign up for all of these shenanigans. But as i drove home it kept nagging me, and nagging me. Something told me to look at my receipt. And upon doing so i realized that the adjustments did not equal up to what i was quoted. There was about a $6 difference in the total, which means the taxes and everything were thrown off. I typically don’t f%*k with strip dispensaries, but they had a sale on the edibles($8 for 100mg)and my partner wanted them, so i made an exception. I was highly disappointed in this experience. As a company you should honor the prices that are quoted on this site, or just don’t use the site to do business if you can’t get your prices together. This was the worse dispensary experience I’ve ever had and I’ve been here since before weed was legal. I also called to see if i can speak to a manager. I was told by some chick that “there was no manager on duty”(clearly they need one) and that she would take my name and number and have someone contact me, but of course i never heard back from anyone. Am I really surprised? NO! Because they already have my money. So they could care less. But it’s cool. I’ll never spend another penny there i can promise you that. And I’ll throw dirt on their name every chance i get. Yall need to do better, and that goes for Leafly too, because you played a roll in this debacle. I don’t care about the money(although i do care about being ripped off, and sure maybe i would have rather spent it on a iced caramel macchiato). But the bottom line is, It’s about principal and professionalism and clearly there was a lack of both today.

Decent dispensary. Nice staff. Good deals

I didn't like it, on the website it was different from the product I bought. Website THC: 26,6666 % Pick up store THC: 14%

Was my first times there and this place rocks, they are very helpful here

Staff is great, management is garbage. Curaleaf took over and ruined everything. please spend your money else where. This company has no place in pot.

Rock on Acres Cannabis, Blueberry is so amazing, customer service is 5 star, thank you😎👽

As a general manager myself, I feel the front desk assoicate was not really a friendly person. The bud tender was really helpful though, however he didn't get me my change when I paid with debit. $100 half are good.

great place

Austin very profesional budtender

The Curbside pickup employee threatened my life and flipped me off in front of the Acres store on camera and the manager Jessie King condones in this type of behavior from his employees. The service that I received from an Acres by Curaleaf Employee is unacceptable and I want to take legal action against the employee that threatened my life. This employee needs to be terminated for threatening me on store camera along with flipping me off, while other customers watched in horror as the Acres by Curaleaf employee displayed aggressive hostility towards me while I was sitting in my car in the curbside pickup lane. I have spoken to the Acres manager Jessie King but he actually condoned in his employees threatening hostile behavior therefore I want someone else in charge to please investigate this issue by watching those Acres cameras on January 07 2020 between 9:00am and 10:00am to witness the Curaleaf employee threatening me and flipping me off in my car. Jessie King as a Curaleaf manager shouldn't promote poor customer service by his employees along with condoning in his curbside pickup employee to threaten my life.

I love the people! All the employees are pretty rad Brooke is my fav! She knows my shit ❤️🍁

they offer offer pick up but don't

Love this Dispensary real cool vibe cool employees great weed!

This was my favorite dispensary but your ordering site for delivery doesn't work, no one responds to email, and your telephones go unanswered or hangup on my. Your service through the quarantine has been terrible.

Fast online service

The place is cool the problem I have is my first time didnt get a pre roll gift like other shops, which I thought was messed up. But what really got me is both times my half ounce was shorter then 14 grams. Which is problem for me No false advertising let's keep it real. Other then that good spot.

I have never been to a location owned by curaleaf where I have received poor customer service in this way. Employees were incredibly disrespectful and discriminatory. I would NEVER recommend this location. I have been a medical patient for years and truly never had such a negative experience trying to purchase cannabis.

this is an amazing dispensary with an underground farmers market and the most amazing staff . budtenders are very knowledgeable and the PM supervisor Larry is amazing! your top on my Dispensary list ! keep ROCKING!

This is the only dispensary I go to. Anytime I stay I'm not as satisfied. They have a large inventory of good product and price ranges.

We came in from Tucson, Arizona for the BBW Awards and we spent two days trying to find a reasonably priced ounce for 3. After 4 misses we finally were referred to Acres. I am applying for dispensary jobs back home and this place has convinced me to move. The atmosphere was out of this world, the prices and quality are hand-in-hand outstanding to say the least but the customer service was enough to write back home about. The lovely lady who right now I realized I didn’t even ask her name but she was the cream of the crop of CannaReps if I knew one! I also loved the giant Cannacigar Rosegar they had on display and I do mean love! My boyfriend want to purchase one and were sad when we found out we couldn’t buy any of the small ones. Please bring these to Acres I will come up from Tucson just for them!

How do your half ounces go from $71 to $99. Stay away corona scammers 🤔

How about letting us the THC in the flower products. It’s not worth the ride to your dispensary, not knowing the THC count.