The customer service is very good. The flower they offer has recently become much higher in potency than they usually carried. Strains such as Layer Cake and PB Soufflé have been two I have tried recently and I was very impressed. The kief that I have seen listed for sale has been to low in potency, however, often only around 24%. With sales and promotions often going through, they are often a great place to get really good service for some great products at a competitive price.