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March 4, 2022
I have been going to this dispensary almost weekly for more than a year now and today is my last time.
I place an order on their online ordering system this morning and came by in the afternoon to pick it up. Without telling me, they changed the item that I selected to a lower tier item that I never buy. When I went to the store to pick up the items, I wasn't shown what I was given (because they had never gotten my order wrong before). I just picked up my order and left.
Once I stepped out of the store I realized that they gave me the wrong items. My receipt showed what I intended to order, but what was in the bag was different. I immediately turned around and started walking back to the store. However, once I got there they told me that since I left the store I could not replace the items (even though they were completely unopened and I had literally just stepped out of the store). I was even trying to replace the items with something MORE expensive. But no, they could not help me.
There are many issues wrong here. They didn't show me what I was purchased, they didn't allow me to exchange and buy the more expensive item, hell, they didn't even tell me when they decided to change my order for me. If that doesn't concern you, I don't know what will.
I've been a loyal customer to this store for a very long time, but this experience is unacceptable and I will not be returning.
December 11, 2021
Terrible costumer service.
July 25, 2021
Wow, wow, wow! D’Ann went above and beyond to help me out. Even though Elevated didn’t have my strain, they made sure I didn’t walk away unhappy. This level of friendly service is simply unmatched anywhere else in the bay. Highly recommend, especially if D’Ann is behind the counter!
October 26, 2020
This is my regular shop, i come here about every two weeks to restock. I place my orders in online and boom, they're ready every time as soon as i get there. In and out, under 5 minutes.
July 14, 2020
real sh#$ hole of a place. that said, their product is top notch. im torn as to whether I love or hate the place. would only recommend if you need something specific from them.
May 18, 2020
This place rocks!! Hope to see some Left Coast extracts in stock soon!!
May 12, 2020
FIRE! You guys are always amazing, although I wish you guys carried left coast extracts cartridges! A+ Service
February 28, 2020
They have the best down to earth people to ask about anything.
November 23, 2019
Superb customer service. Great deals if you're willing to be patient for a few days. Highly recommended!
October 18, 2019
always good customer service, they are always helpful helping me find what i need
June 12, 2019
Elevated is an awesome shop with great budtenders. Emily and Rickey are great budtenders that are knowledgeable and friendly. Elevated is currently carrying the Heavy Hitters Fathers Day Gift Set as well. A great gift for anyone looking to have a chill day with their father. From the flower, edibles, concentrates and vibe; Elevated has something for everyone.
May 16, 2019
The best
May 6, 2019
This dispensary is the best in the Bay Area. Staff is on point, selection is top notch, experience is premium. Don't mess around - get Elevated.
March 28, 2019
Friendly service and most bang for your buck. Quality products. Only dispensary I'm interested in going to in SF.
March 7, 2019
awesome
February 27, 2019
It has a very friendly environment, and they help with whatever you need they know how to treat yaa
February 22, 2019
Convenient, clean, welcoming :)
December 24, 2018
Location good parking bad
October 31, 2018
Terrific dispensary with a friendly staff and consistent selection of everything. I have been to several dispensaries across SF and Elevated is by far my favorite. Great local spot and amazing team!
May 6, 2018
Awesome staff and product!
January 10, 2018
So happy this place is open. Great staff :)
January 5, 2018
Elevated SF was amazing! They have a super warm and friendly staff who you can tell is committed to providing excellent customer service. A young lady named Tiana helped me pick out a Korova brownie that gave me an amazing high! The brownie itself was perfect. It wasn’t too weedy, and it actually smelled and tasted like chocolate! It was a great recommendation by their staff!
I would definitely recommend elevated SF to anyone! Regular stoners or people who are using for medical purposes because these people are KNOWLEDGEABLE.
STAY ELEVATED!
January 3, 2018
I travel a lot and am always looking for new locations, this place is great. Whenever im in area i'll come back for sure. Always nice to know where to get that fire!!
