Elevated San Francisco

The good: extensive selection with Niche strains not readily available. Not so good: Deliveries are frequently suspended due to lack of driver. Unacceptable: To avoid the lackadaisical delivery MO I started Pick up of orders. If submitted online Have been subjected to seal broken Product, no notification if ordered is Out of stock. Concept of text or call To advise of status non-existent. Substituting strains w/o notification. And on my last visit there was order With receipt but no product to fulfill. Explanations include too busy to advise of irregularities on orders Subsequently can be time wasting And shows whether conscious or not Total contempt for their customers. My advice is stick to delivery though Not guaranteed at least provides a Quality control check missing from Online generated pick up option.

I have been going to this dispensary almost weekly for more than a year now and today is my last time. I place an order on their online ordering system this morning and came by in the afternoon to pick it up. Without telling me, they changed the item that I selected to a lower tier item that I never buy. When I went to the store to pick up the items, I wasn't shown what I was given (because they had never gotten my order wrong before). I just picked up my order and left. Once I stepped out of the store I realized that they gave me the wrong items. My receipt showed what I intended to order, but what was in the bag was different. I immediately turned around and started walking back to the store. However, once I got there they told me that since I left the store I could not replace the items (even though they were completely unopened and I had literally just stepped out of the store). I was even trying to replace the items with something MORE expensive. But no, they could not help me. There are many issues wrong here. They didn't show me what I was purchased, they didn't allow me to exchange and buy the more expensive item, hell, they didn't even tell me when they decided to change my order for me. If that doesn't concern you, I don't know what will. I've been a loyal customer to this store for a very long time, but this experience is unacceptable and I will not be returning.

Terrible costumer service.

Wow, wow, wow! D’Ann went above and beyond to help me out. Even though Elevated didn’t have my strain, they made sure I didn’t walk away unhappy. This level of friendly service is simply unmatched anywhere else in the bay. Highly recommend, especially if D’Ann is behind the counter!