Hey, we’re so sorry to hear about your experience at our Manitou location. That is not ok and we will be reaching out to our Manitou team to see what happened here. Please be assured we pride ourselves on our customer service and are always here to answer any questions our guests have. This is not the Emerald Fields way and we apologize. If you would, please send us your email & phone number at, GuestRelations@emeraldfields.com, so that we can get in touch and make it up to you.