We always have a good experience at Fireside. The staff in knowledgeable about the product. On our last visit Shannon took great care of us. She remembered that we like concentrates and what brands we prefer. She was also very helpful about the eatable selection and all around great to interact with. Thank you!
175 customer reviews
ive recently bought some flower from fireside. Great staff; very friendly. Unfortunately when i bought $20 worth of their $12 a gram indoor " slurricane " from kings cannabis farms; I broke open a nugget; first thing i see is a bug . I did call and have them pull the slurricane off the shelf . The manager was really defensive after i asked for some sort of compensation because i most likely smoked one these bugs . who ever the manager is should definitely at least compensate for the $20 wasted on that contaminated flower . The manager got caught up on the fact that i mentioned i was gonna make my experience public .Then he started talking over me and saying i was threatening with exposing them then he hung up on me . very professional fireside... very professional... Makes me wonder what other contaminates they selling us .... please raise your standards and find a new manager who isn't gonna get caught up in his emotions when something serious like this comes along .
Hello, We are sorry you had a bad experience at Fireside. We have pulled the Sluricane off the shelves for the time being to further inspect the cannabis. We also spoke with the manager you spoke with about how to better respond to a customer complaint. If you decide to come back in please refer to this post and ask to speak to Ryan so he can get you a replacement product.
I absolutely LOVED this place! It gave a true VIP experience when I walked in those doors. From Mamma T greeting me and giving me one of the best hugs I’ve ever had, to the assortment of drinks available! (Coffee, tea, hot chocolate) The workers SERIOUSLY know how to take care of and help the guests which is huge, and the display is beautiful! Shelby really went above and beyond for me today as well to ensure I had a good experience and was able to purchase something I’d love; which I cannot thank her enough for! Definitely will be going back again ✨
Awesome selection, but very disappointing that they advertise their prices before tax. Now it makes sense that they do their happy hour EVERYDAY. Can’t justify the prices without that discount!
Hello, I am sorry for the confusion on pricing. We have alway's shown our pricing before tax as we were an OMMP dispensary before a Rec Dispensary. We will take your input into consideration. As far as pricing goes, we feel we have something in everyone's budget, whether it be a $3g or a $12g. I am sorry we couldn't serve you better. Hopefully you will give us another chance down the road.
First time in I was greeted by the kindest, sweetest and welcoming lady! She is awesome, makes you feel very welcome and valued. The bud tenders are super knowledgeable and offer up their own experiences and those of others when I ask. I smell just about everything, I am all about the terps and they are quite patient with me :) I have been back several times and will continue to return. I have been to other dispensaries here locally and the vibe is just not the same and the flower is not treated as well as they do here. I completely recommend giving them a visit.
Thank you for your kinds words :) We strive to do our absolute best everyday for wonderful customers such as yourself. Looking forward to serving you in the future!
Awesome!! Only place I’ll go to. David helped me out and walked me through everything being it was my first time. Great customer service, great products. I will definitely recommend to all my friends and family because of him!
Dear Zsmitty, We're so glad you enjoyed your experience and we certainly look forward to serving you again!
ONLY dispensary in the Medford area my family and I will go to. I used to live in Portland and they’ve got some good shops up there, but Fireside is still my favorite. Just cool people, quality product for a good price, and a simple but thought-out environment on the inside. 10/10 would recommend. In fact, I’m headed over there now... stay high!
Dear notamberp, Thank you so much for your kind review. We appreciate your business and look forward to many more years of helping you with your cannabis needs.
First dispensary I've ever set foot in being from a non legal state. I ALWAYS end up back here but why don't you guys put the thc on your menu? it DOES matter! allot of times I pass on fireside only because of this reason. I can't be the only one! I know it shouldn't matter but it does! All told, great atmosphere, great bud!! I will always come back;)
Dear Ryguy45, Thank you for your review and thank you for shopping with us! As we evolve in this industry, there is no such thing as a bad critique. Your suggestion about putting the percentages on our menu is a good idea and we will implement it as soon as possible. Just know, you are stuck with us forever after this :) We hope to see you when you are back in the area.
I have been in Fireside a few times. Fireside has a nice selection of flower, dabs, tinctures, as well as discounts on B buds and punch cards. Lights are low so sensory issues, blindness or TBI issues would do well here. Prices for all around needs. Swag and glass as well.
Dear aasakyn_sage78, Thanks for your review! We keep it at a lower lighting in the facility to make it a bit more comfortable, not as "in your face" with the atmosphere. We will review our lighting situation to brighten up a few of the area though, that front entrance can be a bit dark in the evening. Have a great day, we hope to see you soon!