Garden Remedies Marlborough: Med + Adult-use

Horrible customer service. Rude for the sake of being rude. I’ve been a faithful customer since they opened in Medford MA. After moving to western MA, I drove over an hour to the closest GR. There have been product and Medwell (advertising partner) issues over the years. These were always resolved immediately in the nicest way possible. Not today’s visit. I just kept asking to check out, it was that bad. They seem to have forgotten this is a customer service business. The discount is not worth it. I will not return. Dispensaries with the same or better product are on every block.

My experience with garden remedies my first experience with garden remedies was a few years ago. I was a little nervous about going into a new Dispensary, but the young gentleman helped me very nicely. He made suggestions. I had a new Medical marijuana card. It was my first experience being in this kind of a facility he made it very easy and make sure I got the proper discount with my new Medical marijuana card and offered me a card to get it punched every time I went into the store for at least four visits. It was an awesome Kind experience. It is always quite clean and atmosphere absolutely wonderful people. There are very friendly and kind always willing to go the extra mile this is always a place to make my experience with them very pleasurable. Thank you very much. I get this store 100% absolutely five star rating. I would suggest them to anyone. They’re very nice people very well mannered they handled things in the timing matter just like if you’re going into a pharmacy to pick up a prescription they’re very friendly and kind always place in my

As a long-standing patron of Garden Remedies since its opening at this location, I've had the pleasure of experiencing its convenience, friendly atmosphere, and excellent product selection. However, recent changes to their point system have left me disappointed and disillusioned. Despite the great prices, wonderful staff, and quality products, the decision to replace the previous point system and wipe out all accumulated points feels like a loss of recognition for loyal customers like myself. While I understand the need for adjustments, the abrupt removal of rewards for frequent patrons is disheartening. Although I still recommend Garden Remedies for its offerings, I cannot overlook the disparity in rewards between medical patients and the general population. As someone who once frequented the establishment, I now feel compelled to explore alternative options that value and reward customer loyalty more equitably. In closing, while Garden Remedies remains a viable choice for one-off purchases, I caution against relying on it for consistent rewards or recognition as a loyal customer. It's my hope that my feedback, and that of others, may prompt a reconsideration of their loyalty program to better serve all customers in the future.

I love this company I am such a true loyal customer. Nicole,Melissa, G,Hudson and Mr energy (he knows who he is lol) are beyond amazing. They literally make you feel like family and the warm welcome feeling they give you every time you come in you just can’t beat. I am also so very pleased and happy to know that every dollar I spend in there store I gain loyalty points because of my loyalty to there company they recognize it by giving us products from there store using your loyalty points. I have a received candles, lighters, and smell proof products and bags all with my loyalty points!! Whattttt not only am I a loyal customer but I get great products and items from your store because of my loyalty as a customer!!! Love itttttt!! Garden remedies loyalty customer for life….!! Shop garden remedies for all your needs you will leave a loyal customer too!!!

Garden remedies always has a great stick of things as well as friendly customer service :)

I have been coming here since they opened in June of 2019. They have Workers who are very knowledgeable in their cannabis recommendations. I love there online app so easy to use and to pick. I haven't done the delivery yet but I will be trying it out. Clean, plenty of open counters and the apparel is fire.

I love this place. It is such a find. the employees there are really great, super knowledgeable and super nice. The person who helped me was Ben. He was great, so smart.

The bud had mold on it, and the bud was dry.

I frequent this dispensary several times a month only because its so close and their strain selection is better than most dispensaries around. My only issues with the flower is that there is no seal on the container, it doesn't feel air tight enough, and 7/10 times bud is mislabeled on the online ordering (ie. Flower saying its INSA but being from garden). The staff at the door and check in counter are always incredibly nice. However, when I get to the registers and to the line, I don't think I've ever had a nice or warm budtender. They are usually very cold besides probably 1 or 2 times in my 20+ visits where the budtenders didn't act like I was an inconvience. One visit I had to repeat the 5 items I wanted 4-5 times individually because another employee kept asking my budtender completely unrelated semi-personal questions while he was grabbing my items. On my last visit I entered the register area and stepped all the way to the right into the MEDICAL line because I am a medical patient. As I'm waiting one of the cashiers in the rec. line asks me if I'm recreational... I'm in the medical line. I said "no, I'm medical" and she gave me a weird look, it was kind of a half hearted eye roll. I'm not sure if it's because I'm sort of young or don't "look" like a patient but that just rubbed me the wrong way. Its not like the medical line is right when you open the door you have to go out of your way. If it weren't for the weird look I got I would just say whatever it happens but the look she gave just felt judgy, or maybe if it was followed by an "ok sorry" I wouldn't have thought twice. Will definitely only come here again if they have something good going on for the time being.

Frequent flier for Lemon Peels and Dr. Lime #9. Also really excited for the keif!

Its controlled, clean, and the employees are very welcoming!

I live in 45 mins away so the commute is a pain in the butt. BUT! I'd rather drive 45 mins there than go to the newton one because marlborough has the pick up option (so you know what they actually have in stock and guaranteed the bud you want), actual parking spots, there is barely ever a line, and you don't need to make an appointment. There are also a ton of stores around that I can make a trip out of it. The people there are very nice. They usually seemed stoned. The flower is good - they finally started getting sativas which is what I've been looking for. Although, some of the strains dont do anything or if they say they're a day time bud when in reality it makes me sleepy. The descriptions should be better esp. If they're not known strains. When they had vape products - I bought two kinds and developed a horrible congestion cough that lasted for 3 weeks... and two days later the ban started. I wont go back to the vape products. I don't agree with the fact that some flower have higher prices even though their THC level isn't that high and that we are taxed so much money. The prerolls burn rapidly and I dont feel as if I get to enjoy them at all.

Great drive up location- never really found any GR flower all that enticing, very hay like. But I like their stores and approach to the market

This was my second visit here. I stopped using prescription medications and am trying to use more natural methods to alleviate pain. I'm THC sensitive so I've been buying strains from different dispensaries to experiment and find one that would work. The Blue Dream CBD they have here, after trying 9 other strains, works awesome. I have zero psychoactive effects and I get a medium level of pain relief. Every other strain I tried causes unpleasant psychoactive effects. Yesterday I placed an order for 1 oz to be picked up today. When I arrived they couldn't find the order and said it was cancelled at the end of the day. Apparently you can only make an order and pick it up that same day not the following day. The woman I talked to was very nice and said don't worry we can recreate the order for you. and I told her that I had ordered only one item, one ounce of the CBD flower. She responded "oh we can't sell you more than 1/8 starting today we put a limit recreational flower". They said it was due to the recent state ban on vape cartridges so flower is selling like crazy. On the recreation menu they only have two types of flower and one of them is the CBD strain. I asked if they sell much of the CBD flower off the recreation menu. They said that it doesn't sell but they still would not sell me the ounce that I had pre-ordered even though they have a lot of it in stock. This was a three hour drive for me. The cost of traveling & mileage exceeded the cost of the flower. They honestly expect that I will drive 3 hours once a week to buy 1/8 of the product from them that they have plenty of stock and that no one else buys instead of selling me the full ounce that I had ordered. I'm sure the experience is much different for medical patients. I will never go back to this dispensary.

When I first started going here when the place opened I really liked it. Good bud and good concentrates. I’m now finding that this place is no longer my go to destination in the area. More often than not the bud smells like freshly cut grass, not the most enticing of smells. The quality and the density is very inconsistent, the bud is either dense or wicked airy. Clearly seems like money is the motivator and not the quality of the bud. Now there is almost 0 selection for recreational users. I understand the importance of providing medicinal products for medicinal users, but why bother being a rec only location and establishing a large rec market if you are not going to provide quality choices for rec users once you are fully established. I’d rather take my business to temescal wellness, wait on the shuttle, and (I can’t believe I’m saying this) get bud that is actually now a higher quality than Garden Remedies, than deal with the 1-2 choices that are available to me. Very disappointed to say the least.

As I”m nearly 72, I was very nervous about social distancing. I’ve self quarantined for past 2 weeks, and this was my first visit back amongst people. It was great! Masked guard at the door took me by surprise (bit incongruous, don’t you think!), but then I felt grateful. The young lady behind the glass was not particularly engaging, but ai guess she doesn’t need to be. Masked cashiers were super and one of them maintained social distancing of people queuing up in the package retrieval area. Thank you for being there for us all! I need my cannabis for medical reasons, so am grateful you were open.

Garden Remedies has the worst customer service I have ever experienced. I bought a Seven East disposable vape pen, opened it in the parking lot and it was broken. I went back to the store expecting a refund or new pen that wasn’t broken and they would not replace it or refund it. Because of the online ordering with coronavirus I wasn’t able to purchase another one and was told I would have to place a new order and chose a later pick up time. Nobody cared at all about the product being completely broken and told me to make a complaint on their website to possibly get a refund check in the mail. There are so many better dispensaries around that care about their customers, I will never be coming back here again.

First time customer and oddly enough chose to come during a pandemic, with that in mind I was very happy with my experience. All the staff were very careful about maintaining safe handling practices wearing gloves and face masks. The product was great, I look forward to coming back when everyone is more free to come and go without worry. For the time being tho, maybe setting up a waiting zone away from the door to enter and leave as I had some crowding while trying to exit. The security guard did a great job of trying to keep the entrance clear.

garden remedies has some of the best staff and atmosphere you can ask for. unfortunately the menu has been the same over the past year. when new bud does pop up it sells out that day. expensive pricing and poor menu ultimately take away from what is the best staff around

Worst experience at a dispensary in my life! Customer service was cold, I was offered no menus to look at the first time I went. Was given a punch card, as I am a medical patient, second visit was told because I had ordered online and the pre rolls were on sale I couldn't use the card, If I wanted to pay full price for pre rolls than I could use card... My order was already in a bag stapled shut when I arrived with my medical stickers all thrown in the bag on a sprip of paper instead of placed on each product I purchased, so nothing was double checked when I picked the order up.. The inside of the dispensary reminded me of an abandoned 7-11, very cold and empty. It definitely matched the customer service I received.. I will never return here...

I had a horrible experience in Marlborough. I have been to Newton and use Melrose a lot. And had much better experienced. First off the check in was very different as I was checking (I’m a medical patient.) adult use patrons were wizzing past at me. When I got past the first door there were NO written menu’s only iPads and I could not read the print and the screen would not enlarge when pinched open. When I asked for help I was directed to the counter I asked for the Dr’s blend (house blend cartridge) that I get often in Melrose I was told the products are different. These are 2 different sites in the same franchise why are the products different. Then I asked for the low dose sugar they don’t carry that either. I could have found this out for myself if they had a menu Imcould actually read. Print too small on the iPad and could not enlarge screen. Then when I asked which cartridge was most like what I was looking for the bud tender had to ask someone else, and gave me an attitude like she could not have been bothered to answer my question or be inconvenienced by having to ask someone for the answer. So now I have a new male bud tender as bud tender #1 couldn’t be bothered. Bud tender 2 seemed more knowledgeable as to the crossover or similarities of the different options. But when he checked me out he gave me a price I thought to be a bit high. I looked at the slip as it said $80 for an item that I know to be $60. Then I asked #2 this doesn’t seem right. True I did not bring my phone in so did not have a calculator. I have a TBI and have not been good with number since my injury. He got an attitude like he didn’t have the time to answer my question, I should just go away so he could wait on an adult use customer. I will most probably never return to Marlborough and I would advise any medical patient who is a veteran over 50 not go there either.

Rude wait staff & there quality is considerably worse than the competition as well as way overpriced. the flower is 90% of the time way too dry, a problem I rarely have at other pot shops. only reason ill go here is because its close, and even then id rather drive an extra 30 to go to mayflower .

Though their signage is a little hard to see at night, it is TOTALLY worth the trip to garden remedies in Mallboro mass. Friendly staff all around, great inventory, and clean relaxed environment. Huge thumbs up for bud tender Christian, who was knowledgeable, friendly, and professional. I will definitely come back here again.

I spoke with Sam the day before my 1st purchase, she was very helpful and answered all my questions. The next day I placed my order and when I came to pick up, there was a line but it moved along at a good pace. I was impressed with how the staff in general worked together to get you in/out. I will now be a regular customer! Remember that there is a 20% tax on all pot purchases!