Garden Remedies-Newton: Med & Rec

I was under the impression medical patients came before recreational I guess not in newton. Sad that I had to leave because I wasn't getting service.

First, let me say that this was a medical urgency. Second, let me say that I've shopped at Garden Remedies in Newton many times, even though they have a tendency to sell you bone-dry bud and their website is down as much as it is up. So I know a lot about this place. Now for the extremely poor customer experience: Arriving at 5:52pm on Sunday, I thought that I had correctly completed the on-line order process. Mandatory, don't you know. Well, apparently either I screwed up in submitting my order, or it had not yet arrived. It's happened before. The security guy was polite by firm. "Sir, if you haven't received a confirming text message, then let me go ask the manager." Well, soon enough Kathleen arrived to tell me that my online order was not received and that they were closing in 5 minutes. By this time, I had my cell phone out and was trying to order again. One small problem though. I didn't have my glasses so I couldn't see what I was doing. I showed all of this (good intention at compliance) to Kathleen who kept saying, "Sorry, sir, we're closing soon and I can't help you." You know when someone keeps saying "sorry" to you and you just know that it's a weasel word? You know when someone addresses you as "sir" and you know they just don't mean any kind of respect to you? "But Kathleen. I've been your customer for a long time. You can see that I'm trying to order again. You can see that I can't see the screen without my glasses. Can you perhaps help me fill out the order? It's just for 1 pre-roll. It's a medical urgency." Instead of using these minutes before 6pm to help me, Kathleen then went on and on about how the "town of newton" requires her to say no. And how he had already shut down all but one register, and her staff was engaged in clean-up. And that she just can't help me. OK, to Kathleen and her bosses -- (1) Our Newton is a city, not a town. (2) Newton may require you to stop selling at 6pm on Sundays -- maybe. But Newton did not tell you to shut down all but one of your registers and direct your staff to begin shutting down at 5:30pm. Nor did the City of Newton tell you to invoke the City's name as the reason for skipping out early, engage in regrettably poor customer service, not step up and help someone with a small disability (nearsightedness), and turn away business from a regular customer. No, Newton did not require you to conduct yourself like this. Garden Remedies, you could have easily served me. You would have been 100% compliant with your business charter and your agreement with Newton. Instead, you went out of your way to provide poor customer service. To the owners, you need to train your young managers how to serve your market correctly. And you should be paying more attention to whether your staff is ceasing selling at closing time, or whether they're already in their cars on the way home. To Kathleen, I hope that you can learn from this and become a more effective manager for your employers as you progress in your career. But know this: your deliberate refusal to serve me means that I will never shop at Garden Remedies again. And that I will tell everyone I know that your store is to be avoided. The good news for us consumers is that more and more stores are opening up. So it will be easy to avoid your store.

I’m a first time user/buyer. I suffer with neuropathy and was in search of new pain management particularly in the evening when pain is at its worse. I stumbled upon this dispensary and was treated with much respect, kindness and patience from the security guard who explained the process of ordering on line before I stop by, to the gentleman who explained the products. I chose a chocolate bar and the quality was awesome, a small amount did the trick for me as the counter man told me. They are very organized and knowledgeable. I will definitely order from this location in the future. Thank you from an older lady with zero knowledge of this form of pain management.

I was hesitant to leave a review because GR Newton was my first experience purchasing. I had never purchased on the retail side and had just got my medical card. Now that I have a few pegs into my belt I can say that I feel comfortable leaving a review. The quality of product was fantastic, but out of all my other purchases from other places this was the only time that the product had ever been less than advertised. both of my 3.5g purchases weighed out to 3g when I got home. I know that over time the bud will dry out after it gets weighed but none of my other purchases anywhere have been off so far. I also attempted to check my bag in my vehicle and I was approached and told I could not do so. I of course want to abide by any regulations but the whole experience left a bad taste in my mouth. I will definately be back again to see how it goes as I live so close.

Awesome quality and great service

I’ve been here many times there was an ordering issue with the changeover from me changing from advocate to patient. The staff manager was very helpful and pleasant took care of the re-registering me in the system

I have been a customer here for many years. I have a medical card. I placed my order and had a designated pick up time. I arrived at this time and was told by security guard at the door that it is cash only. I never got a text or any other form of communication about cash only and was told that most systems were down. I waited in line to get cash at ATM. Other people went directly into the line. When these people got to the head of the line, they needed to use the ATM and their place was held fir them at the head of the line. I am so disgusted with this place.

clean friendly staff

great clean nice place

Normally I would write a glowing review for this place but ever since the introduction of the recreational use of marijuana in Massachusetts, the priority at Garden Remedies seems to be given to the recreational patients, and not the medicinal ones who helped get the company off the ground in the first place. As a medical patient, I frequently wait twice as long as recreational patients. Never in the history of my going there have I been served faster than someone waiting in the recreational line. I always have to wait. One of my chief complaints medically is acute stabbing nerve pain running down my legs when I’m left to stand in one place too long. This symptom has kicked in for me more than once while waiting in line at Garden Remedies, all while I watch recreational users come in, make a quick transaction, and leave. It’s infuriating and it hurts physically. And that’s what I’m therefore, to get treatment so I don’t feel the pain. It kind of defeats the purpose, no?

Convinced an employee is stealing at this point. I would suggest you weigh what you purchase from Garden Remedies Newton before consuming it. Multiple prerolls are coming back obviously tampered with, different sizes, and I just weighed one — supposed to be a gram but was .8 Either an employee is stealing, or they are terribly sloppy. Either way, it’s a massive ripoff! WEIGH YOUR WEED BEFORE YOU CONSUME!

very helpful and friendly staff... decent selection compared to others locally.

Dan helped me once I made it inside and greatly assisted me on the medical side!!! Pleasant and informative and helped me save money!! :-) Kathleen and the security guy out front were a HUGE help!!! Thank you!!! I'll be back for sure ♡

Today was my first time visiting any adult use dispensary. The process was extremely smooth. I placed an order online for pickup at 10am. Within 20 minutes I received a text that my order was ready. Around 1pm (on a Friday) I made my way over to Green Remedies. There was a parking spot directly across the street (a few spots opened up by other patrons I could tell because of their little brown bag of goodies), so even if you don’t see a spot immediately, circle around once or twice and one in bound to open up. There was a nice gentleman outside to check my ID and proof of order. Went inside and again had my ID scanned then was granted access inside. Very friendly employee helped me with my order, I paid using my debit card (there’s a $3.50 fee for using this type of payment), was given my treats and I was out the door in minutes. Can’t wait for my next order! Highly recommend.

Great,fast, and reliable

the workers are always so happy!

Realizing that my ratings are in the context of a pandemic and the imminent Gubernatorial Advisory shutting down all non-essential retail stores (Gov. Baker’s categorization, not mine) my experience was generally positive. Staff should have been more vocal about the need for social distancing, which when done with the right attitude (humor) can improve compliance. The 4’s were due to the difficulty in actually ordering on the Leafly site. I understand these are trying times, but even earlier, it wasn’t unusual for Leafly to be overrun and not accepting new orders (Leafly, you out there?). I’ll attest to the quality later, but to-date have been happy with GR’s quality (but not the prices!). Having said all that, GR-Newton did a very good job in managing the swelling hordes outside their doorstep. Everyone, be well.

All

My recent order was shorted causing me not to qualify for special and paying full price for a cartridge and not getting a second for $5 If there was a problem filling the order I should have been called

First the highlights, efficient, well organized, kind, knowledgeable, clean, and open (during coronavirus). The downsides, ordering through Leafly is difficult and you have to just hope you get the timing right as they open and close the menu depending on their ability to fill the orders promptly. Is this a good system? No. Can I think of a better one that prevents a huge line out the door? Also no. Given the circumstances, this is a well run business providing a necessary service even in the face of a pandemic.

My flower wasn’t sealed like every other time I pick up. Seemed light weighted it was 2 grams not 3.5x how and was it not sealed? And during covid19 I called but yet to hear back. I’m not smoking this flower.

Good, friendly service. Reasonably quick wait times. I don’t mind the line. I have to wait in line at the pharmacy, too. I’m glad medical use is available but for indignant patients having to wait in line please remember there have been national efforts for decades to allow recreational use. Medical use wouldn’t exist without those efforts. Get over it and get in line with the rest of us.

Great place, great people, really...really bad weed. I'm talking about recreational, medicinal might have actual THC in their buds. If you make a recreational purchase look at the label most strains say 0% TCH or 0.3 tops, the THC content displayed on their menu is actually THCA content no THC, ot CBD. THCA is not psychoactive, meaning you won't really get high, still pleasant, not worth 60 a slice.. not going back (I tried multiple strains to check if it wasn't just one, they all read 0% THC).

After writing yesterday in the moment of being a bit annoyed, I just want to say that the team at Garden Remedies reached out for any inconvenience regarding my 420 order. Good people.