This is the best shop in town. Hands down! They actually go out of their way to remember your name and what you like. Always has a smile on everyone's face. Only place I shop at in town any more. I've never had a single bad experience coming here. Thanks for actually caring for your customers.

Dispensary said:

Thank you for the great review BigRed89! We do our best to give our customers the great service that you all deserve. We truly appreciate your business and support!!

I was going in halves on a bit of weed, with my friend. We were told one of us had to leave, because we were only making one purchase. We were treated very badly, and I will not be spending another penny there. Customer service is dead here.

Dispensary said:

Hi music4nora, thank you for your feedback. We do apologize for the Covid restrictions that we have been required to implement to make sure that we can stay open by helping to keep up the 6 ft safe distancing. The restriction on pairs/couples shopping together helps us to ensure that we are making the best use of our staff and cutting down on wait time for people who are standing in line. When people shop together they take up the two available spots in the Budroom with one cashier and slow down the line when we could be helping another customer get through at the same time. We apologize for the inconvenience and hope that you will understand that we are working to ensure great service for all customers by including those waiting in line hoping to be helped in a timely manner. We do now offer carside service as well so that customers can go into our Leafly.com and Dutchie.com menus and pick out their purchase to call in or place online and we will bring it right out to your car for you. While we are up against the many restrictions that the Covid risk has imposed on us, we do strive for excellent customer service and we hope you will stop by again.

All you need to do is read the low star reviews to see the issues this place has. Wet buds, failed curb side pick up, uninformed BTs, wrong products being sold. Say no more. I wish I'd read these before coming here. Now I'm out $35 and wasted my time writing this review in hopes you don't do the same. Just another big chain, just like Mr Nice Guy.

Dispensary said:

Hi Bigdogdoddy, Thank you for the feedback. I sure do hope that people will see the many, many great reviews that we have as well, as we strive for excellent customer service. We do have 3 locations but I wouldn't say that we're a "big chain" as two of our stores have the same owner and the third is owned by her cousin. We do have some bad reviews, however, we also read and address every issue brought up in those bad reviews as we see them as opportunities for improvement. You definitely can't please everyone all the time but we can certainly take the feedback and turn it into room for growth. We will continue to strive for great customer service by taking every chance we get to do better. If you'd like to let us know what the specific issue with your purchase was, we'd be happy to address it and work to make sure you get the great service that we work so hard to give. We'd love the opportunity to resolve that for you.

Not a single employee wearing a mask. All of them were standing close by to each other. None of them keeping 6ft apart. No attempt at keeping hands clean between customers. Place has good deals and product but they just lost my business. I was a regular but no longer. I'll shop elsewhere where they treat people's health seriously. Unbelievable.

Dispensary said:

Hi Dan, thank you for leaving us a review. We have installed the plexiglass shields throughout our Budroom which provide protection for customers and have been working hard every day to help facilitate social distancing by marking 6ft X's in front of and inside of our store and urging customers to keep their distance. We are only allowing 2 customers into the Budroom at a time as well so that all customers have plenty of room to keep the 6ft distance while shopping and we are sanitizing all high-contact surfaces multiple times per hour. We are also wearing gloves at all times during all transactions to prevent direct contact with products, cash and customers. Some of our employees do choose to wear a mask for personal reasons, however, we have upgraded our policies and procedures to ensure our customers are protected and let our employees choose for themselves how and when they choose to protect themselves. We do have masks available for all employees who choose to use them to use them and with the plexiglass shields we are still making every effort to protect our customers. We have been told that we have implemented far more protections than the other local dispensaries who have chosen to stay open. We are offering carside order pickup as well for those who do not wish to come inside and be exposed to public conditions and we do hope that you'll consider that option if you feel that the lack of employees wearing masks is a problem for you. Thank you again for your feedback.

I went in recently for an indica cartridge. the budtender shower me 2 options and they were both hybrids. I told him I wanted a pure indica cartridge because sativa's give me extremely painful headaches. he puts the carts back and grabs 2 new / different carts. so I choose the brand I wanted and guess what? he sold me a hybrid! and due to COVID-19 there are no exchanges. double check everything before paying. I am so disappointed in that budtender. I was very clear.

Dispensary said:

Thank you for leaving us a review Valentine182. I apologize for the inconvenience of not getting what you came in for. It's possible that your Budtender was aware that the Hybrid strain was more Indica leaning, as some definitely are. It can be confusing, especially with cartridges as several companies tell us that all their cartridges are "hybridized" but we also know certain strains lean one way or the other. We will make a point to tell our Budtenders to give customers what they ask for when there is a hard preference and not try to offer products that aren't requested. We did have an employee who we were having this same issue with who is no longer with us. If you would like to call/come in Mon-Fri anytime from 9am to 6pm and refer to this response, I will personally make sure that we get those cartridges swapped out for an Indica for you if you still have them. Again, I do apologize for the inconvenience and we hope you'll give us the chance to prove that we strive for excellent customer service.

These guys provide great service & are very friendly! I’ve been going to them since they have started in Sweethome. The products are great with lots of selections! If I’m looking for something they will direct me to the right source if they don’t have it. You just need to ask the right questions!

Going Green Albany

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Critical Mass (CBD Dominate) by Growing Green Farms

by Growing Green Farms

Agent Orange by Moto Perpetuo Farm

by Moto Perpetuo Farm

Jack Herer by Froglicker Farms

by Froglicker Farms LLC

Chocolate Grape Diesel by Moto Perpetuo Farm

by Moto Perpetuo Farm

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by Froglicker Farms LLC

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by Bula Farms

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by Belushi's Farm

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by Belushi's Farm

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Trainwreck by Happy Healing Farms

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Super Silver Haze by Happy Healing Farms

by Happy Healing Farms

Citurs Sap by Southlake Farms

by Southlake Farms

Powder Puff by Virgin Cannabis

by Virgin Cannabis

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Going Green Albany

Leafly member since 2014

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385 customer reviews