Going Green Albany

Thank you for the great review Gini!

Blue, We're sorry for the confusion on that. The batteries do not always contain all the important information on the packaging that would help answer those questions. We don't do returns or exchanges on the accessories from the case out front, however, we do returns on our batteries that we have inside the Budroom if they are malfunctioning and/or were not what you needed. You can bring that back in and exchange it towards a different battery if you like. We did have a temporary hold on returns due to the Covid restrictions, but have since started doing returns again. I do apologize for the inconvenience.

Thank you for the great review Shaqdaddyyy! We are happy when our customers are happy! =)

Thank you for the great feedback Kim2017ford! We strive to make our customers happy with every visit!

Thank you for the great review Jen1512! We truly appreciate your support!

Thank you for the great review MrStoneyBologna! We work hard to give our customers the best experience we can!

Thank you for the wonderful review AshePember89! We are constantly working to try and make Going Green the place that people love to come for all you green needs! We are so glad to see that it shows when we get reviews like this!

Thank you Motherofrats, We look forward to seeing you in again soon!

Thank you for leaving us a review Valentine182. I apologize for the inconvenience of not getting what you came in for. It's possible that your Budtender was aware that the Hybrid strain was more Indica leaning, as some definitely are. It can be confusing, especially with cartridges as several companies tell us that all their cartridges are "hybridized" but we also know certain strains lean one way or the other. We will make a point to tell our Budtenders to give customers what they ask for when there is a hard preference and not try to offer products that aren't requested. We did have an employee who we were having this same issue with who is no longer with us. If you would like to call/come in Mon-Fri anytime from 9am to 6pm and refer to this response, I will personally make sure that we get those cartridges swapped out for an Indica for you if you still have them. Again, I do apologize for the inconvenience and we hope you'll give us the chance to prove that we strive for excellent customer service.

Thank you for the great review BigRed89! We do our best to give our customers the great service that you all deserve. We truly appreciate your business and support!!

Thank you kindly for the great review Pcinoregon! We love to hear that our customers are happy when they come to Going Green!

Thanks for the great review griensewics! We look forward to seeing you next time you visit!

Hi Ivep9, Thank you for your feedback. I do apologize for any inconvenience or confusion on my part. I am the employee who you spoke to you outside. I'm sorry if my explanation of the regulations we are following did not adequately explain our current policies. Please see our updates and information on the steps we are taking to try to ensure safe shopping at Going Green Albany at the Facebook link below: https://www.facebook.com/Going-Green-Albany-525987461267889/ In attempt to let everyone know what to expect when shopping at Going Green, our most recent updates reads as follows: "We realize that this can be a big inconvenience for some and we do understand and apologize for that. However, we can only have 2 customers total in the Budroom at one time. We do have 2-3 cashiers on duty during open hours to help get through the many, many customers we have come through daily to get what they need. Including call in orders. You can still come in and we’ll help you both/all separately. You can still get your stuff under one purchase and on the same customer account if you want as long as you can both/all provide valid ID. We also now offer call-in carside orders so you can wait in your car and we’ll bring your purchase out to you. (541)405-8856 See our menu on Leafly.com That way you don’t have to shop alone at all. Some of our customers stand in line for up to 20-30 minutes and some have physical issues that make it very difficult to stand and wait for that long. We are doing our absolute best to make sure that we can give every last customer the best service and the compassion that you all deserve while we get you through the line as quickly as we can. That said, we hope you understand why our service to each individual customer will not be given at the expense of other customers or our staff." This whole process has actually severely slowed down our flow of customers and ability to get through the line as quickly as we would prefer. We care very much about providing cannabis to our many customers who rely on our products as an "essential" part of surviving all of this. Our last priority right now is making money, we are prioritizing the health and safety of our employees and customers and doing our best to provide the service we are here to provide. I apologize again for your experience and I encourage you to try our carside service if you do choose to give us another try. I hope that you will find we actually do a lot to make sure our customers are the highest priority here at Going Green Albany.