So I'd like to first preface this by saying I am a LOCAL and REGULAR customer at the G.E.C. for around 3+ years. I thank the G.E.C. staff for their kindness up to this point. I mean, the whole staff knows me, and we're all cool, except for my MOST RECENT EXPERIENCE. Front Desk? 10/5, they know their stuff inside and out, and know how to help you.
Security? 10/5 If you actually take a moment to actually talk to them, they're actually really friendly people. There was a really cool African American security guard there who helped me with all the best joint selections before I got to the staff with my order. Great people. Actual cannabis front line associates? 10/5 VERY friendly, very helpful, and I take pride in dropping the associated (male or female) around $5-20 every time I visit for max 10 minutes of their time. I take pride in being a "golden goose" for their good service that they do. <3
...So why the 1/5?
The Machismo Manager (or acted like it in my most recent visit). Timed my visit during their low occupancy time to avoid the normally long lines, so I can get the premium service. Was being helped by a friendly female staff member. Was the only customer in there at that moment. The female associate helping me was very helpful and was planning to drop a sweet tip because I'm very well within my budget.
Manager comes in, and makes an unnecessarily big deal about the phone, which I've NEVER had a problem with for the 3 years I've been there, and I made it BLATANTLY clear I'm just using it to pull up a specific product name to make the order experience faster. Nobody else was around to use as an example in the store. He was a straight up douche, and condescending to the other female associates there.
And I have a question, an honest one, if phones are TRULY NOT ALLOWED UNDER ANY CONTEXT by that machismo manager: a) How are we supposed to cash out our Birthday Discounts? b). How about redeeming our points for bonus products? c) How about redeeming DISCOUNTS PROMOTED BY THE GEC ITSELF???
I am aware people take pictures to compare prices, but it was clear as day I had NO INTENTION OF DOING SO, and had a budget I planned to spend at the place. I was blown away by the rude nature, and almost just walked out. I can tell the associates can barely tolerate him, just by their looks, sadness in their eyes, and his rude nature. I had stepped out to get the document and get the names of the products, then RELUCTANTLY stepped back in. Then he tried to compensate by acting professional, while STILL stepping on the toes of their own staff, and denying the regular staff, WHO WAS PERFECTLY CAPABLE I should mention, to help me. He probably thought little of them, and was trying to make an example, but it all failed HORRIFICALLY. Broskie, you made the staff and the store and the staff look bad. Hella bad. The ordering was very awkward as seeing his POOR display of management of public display while trying my best to keep composed while seeing the sad team members on the sidelines aint helping anyone. They know they lost their tip from not being able to help me, and the experience the manager gave. This was a clear cut case where the manager stepping in made things WORSE!!!
If this behavior is allowed at the G.E.C. of rudely treating their staff while they feel like shiet on the sidelines robbing their staff from a nice tip I was about to drop, hijacked customers from perfectly capable retail associates, and making terrible experiences for their CORE customers who built the place to be what it is to PUSH customers to take their money ELSEWHERE, I will have no affiliation with the G.E.C. after I cash out my surplus points. Not sorry.
I stand up for the frontline workers RIGHTS, and they shouldn't be subjected to being thought of as LESS by the manager. If I was that lady, and I had just TWO similar experiences with a manager like that, I would've quit on the spot.
And I was one who vouched for G.E.C. and brought them TONS OF BUSINESS!!! I'm posting this review on ALL the review sites to make sure his actions are known. I follow the old adage, "Take your money where its treated best." And with a hostile manager like that as other reviewers have stated, I'm planning on taking my money elsewhere after the surplus points cashout.